Can’t find what you’re looking for?

We sell for lots of big shows and sports events where demand for tickets is extremely high. Getting tickets isn't all down to luck though – there are a few things you can do to give yourself a better chance...

 

Create a Ticketmaster account in advance

If you don't already have an account with us, create a brand new online account before the tickets go on sale. This will allow you to store your address and credit card details, so you don't have to rush to type them all in when you're trying to book.
 

Check your passwords and billing details

If you already have an online account, check that you know your password and all your details are up to date before tickets go on sale. If you've forgotten your password, don't worry, there's an option to have a new one emailed to you. Please also make sure your address is correct if you’ve moved house recently. If you're signed up to Verified by Visa or MasterCard Secure Code, make sure that you know your password before tickets go on sale.
 

Never load our site in more than one browser window

Only have our site loaded in one window in your web browser – things can get extremely messy otherwise, and you might end up losing tickets you're holding as our website will only allow you to make one booking at a time.
 

Make sure that you’re using a steady internet connection       

If you lose your internet connection during booking for even a second, if you’re part way through a booking you may have to start over and search for tickets again, so it’s best to make sure that you’re using a reliable connection. If you’re using a mobile, you may want to try using Wi-Fi rather than 3G/4G, just in case you lose signal.
 

Avoid camping on the event page before tickets are released

If you sit on the event page waiting for the timer to count down to zero before an event goes on sale, it means that the page will then need to refresh when tickets are released so that it can update for you to begin your search, which might slow you down. Waiting on the page before tickets are released doesn’t put you into a queue, so there’s not really any need to do this!


Don't refresh your screen

Stick to one window when you’re being pushed through the virtual queue and always resist the urge to refresh. Hitting the refresh button means you’ll lose your place in the queue and, as frustrating as it can get, patience is the only way to win this game.

Ticketmaster is equipped with sophisticated systems that are designed to manage and process ticket purchases as quickly as possible. The queuing system that appears on your screen is actually doing something and will place you at the front of the line as soon as possible.

 

Other than that, just be sure to be on our website bright and early for when the tickets are released, and we wish you the best of luck!

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There's plenty of information below on Motorpoint Arena Cardiff. If your question isn't answered below, please contact us for help.

Are There Any Age Restrictions?

Events may be age restricted and it is the responsibility of the Ticket holder to check before purchasing.

Please remember the venue is all standing and everyone attending must have a ticket.

Can I Take A Camera/Video Recorder to Motorpoint Arena Cardiff?

The use of professional type cameras, video or sound recording equipment (including without limitation, mobile phones or other devices used for such purpose), is prohibited and such items may be confiscated.

Is The Venue Accessible For disabled customers?

The venue is accessible for wheelchair users and has accessible toilets.

Please call 02920 234 509 if you would like to make a booking. The line is open Monday to Saturday from 10am to 5pm.

For any information regarding the Access facilities please email: liveaccessmotorpointarenacardiff@livenation.co.uk.

Can I Smoke At Motorpoint Arena Cardiff?

Motorpoint Arena Cardiff is a no smoking venue.

Travelling to Motorpoint Arena Cardiff

Motorpoint Arena Cardiff is a Public Transport Destination and we recommend that anyone coming to an event uses public transport.

Rail

The Arena is just a few minutes’ walk from Cardiff Central Station and Cardiff Queen Street Station.  

Bus

Head to the centre of Cardiff, and it’s just a few minutes’ walk from the Cardiff Central train station stop.

Parking Facilities

Parking is available at NCP multi-storey car parks around the venue. Please visit www.npc.co.uk for up to date information regarding available parking. The postcode for the Motorpoint Arena Cardiff is CF10 2EQ.

Box Office Information

The Box Office is clearly signposted.

The Box Office will only be open on the day of the event for collections and will usually be available when the doors open.

Dispatch Information

As with all Ticketmaster bookings, tickets will be dispatched as soon as possible. We advise the latest to receive tickets will be 5 days before an event, but we aim to deliver tickets as soon as stock is available.

If souvenir tickets are being produced for an event, it is likely that tickets will not be posted until a lot closer to the event date.

We recommend keeping an eye on our dispatch updates for popular shows. This can be found by clicking here.

Gig Run times

We usually don't receive any information like this until the day of the show.

At the moment we can only advise that you arrive when the gates open to make sure you don't miss any of the show.


If you have any further queries please just click here for the Motorpoint Arena Cardiff official site.

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There's plenty of information below on Motorpoint Arena Nottingham If your question isn't answered below, please contact us for help.

Are There Any Age Restrictions?

Events may be age restricted and it is the responsibility of the Ticket holder to check before purchasing.

Please remember the venue is all standing and everyone attending must have a ticket.

Can I Take A Camera/Video Recorder to Motorpoint Arena Nottingham?

The use of professional type cameras, video or sound recording equipment (including without limitation, mobile phones or other devices used for such purpose), is prohibited and such items may be confiscated.

Is The Venue Accessible For disabled customers?

The venue is accessible for wheelchair users and has accessible toilets.

Please call 0115 853 3002 if you would like to make a booking. The line is open Monday to Saturday from 10am to 5pm.

Can I Smoke At Motorpoint Arena Nottingham?

Motorpoint Arena Nottingham is a no smoking venue.

Travelling to Motorpoint Arena Nottingham

Motorpoint Arena Nottingham is a Public Transport Destination and we recommend that anyone coming to an event uses public transport.

Rail

The Arena is just ten minute walk from Nottingham Train Station.

Bus

The Arena is a 10 minute walk from the Broadmarsh and Victoria stations. Several bus services drop you right outside the venue.

Parking Facilities

There is no on-site parking available, but as the arena is located in the city centre plenty of car parks are nearby.

Box Office Information

The Box Office is clearly signposted.

The Box Office will only be open on the day of the event for collections and will usually be available when the doors open.

Dispatch Information

As with all Ticketmaster bookings, tickets will be dispatched as soon as possible. We advise the latest to receive tickets will be 5 days before an event, but we aim to deliver tickets as soon as stock is available.

If souvenir tickets are being produced for an event, it is likely that tickets will not be posted until a lot closer to the event date.

We recommend keeping an eye on our dispatch updates for popular shows. This can be found by clicking here.

Gig Run times

We usually don't receive any information like this until the day of the show.

At the moment we can only advise that you arrive when the gates open to make sure you don't miss any of the show.


If you have any further queries please just click here for the Motorpoint Arena Nottingham official site.

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John Bishop will be touring the UK in October and November 2017. Tickets will be on presale from Wednesday the 5th October, and on general sale on Thursday 6th October 2016 at 10am. For details on how to improve your chances of booking, please click here.

He'll be performing at: 

Plymouth Pavillion - 11th and 12th October 2017.
Motorpoint Arena Nottingham - 13th and 14th October 2017.
AECC GE Oil & Gas Arena - 18th and 19th October 2017.
Liverpool Echo Arena - 20th and 21st October 2017.
Brighton Centre - 25th and 26th October 2017.
First Direct Arena Leeds - 27th and 28th October 2017.
Bournemouth International Centre - 1st November 2017.
O2 Arena - 2nd and 3rd November 2017.
Sheffield Arena - 4th and 5th November 2017.
Metro Radio Newcastle - 8th and 9th November 2017.
Barclaycard Arena - 10th and 11th November 2017.
Motorpoint Arena Cardiff - 14th and 16th November 2017.
SSE Hydro - 17th and 18th November 2017.
Edinburgh Playhouse - 19th November 2017.
Peterborough Arena - 22nd and 23rd November 2017.
Manchester Arena - 24th and 25th November 2017.

Ticket Prices

The price below includes the booking fee we charge for each ticket. Each booking will be subject to a delivery processing fee. You'll be advised of all charges at the time of booking.

Plymouth Pavillion: £33.60 to £44.25  
Motorpoint Arena Nottingham: £28.00 to £44.25.
AECC GE Oil & Gas Arena: £28.00 to £44.25.
Liverpool Echo Arena: £28.00 to £44.25.
Brighton Centre: £28.00 to £44.25.
First Direct Arena Leeds: £28.00 to £44.25.
Bournemouth International Centre: £28:00 to £44.25.
O2 Arena: £29.75 to £46.00.
Sheffield Arena: £28.00 to £44.25.
Metro Radio Newcastle: £28.00 to £44.25.
Barclaycard Arena: £28.80 to £45.05. 
Motorpoint Arena Cardiff: £29.00 to £45.25. 
SSE Hydro: £28.40 to £44.85.
Edinburgh Playhouse: £29.40 to £45.65.
Peterborough Arena: £28.00 to £44.25.
Manchester Arena: £28.00 to £44.25.

Ticket Limits

All the gigs are subject to a ticket limit per person, per card, per address. Any bookings over this limit may be cancelled.

Plymouth Pavillion: 9 tickets maximum.
Motorpoint Arena Nottingham: 9 tickets maximum.
AECC GE Oil & Gas Arena: 6 tickets maximum. 
Liverpool Echo Arena: 9 tickets maximum.
Brighton Centre: 9 tickets maximum.
First Direct Arena Leeds: 6 tickets maximum. 
Bournemouth International Centre: 9 tickets maximum.
O2 Arena: 6 tickets maximum. 
Sheffield Arena: 9 tickets maximum. 
Metro Radio Newcastle: 9 tickets maximum.
Barclaycard Arena: 6 tickets maximum. 
Motorpoint Arena Cardiff: 6 tickets maximum.  
SSE Hydro: 8 tickets maximum.
Edinburgh Playhouse: 6 tickets maximum. 
Peterborough Arena: 6 tickets maximum. 
Manchester Arena: 9 tickets maximum. 

Age Restrictions

Plymouth Pavillion: the event is suitable for 16 years and older.
Motorpoint Arena Nottingham: the event is suitable for 16 years and older.
AECC GE Oil & Gas Arena: the event is suitable for 16 years and older.
Liverpool Echo Arena: the event is suitable for 16 years and older.
Brighton Centre: the event is suitable for 16 years and older.
First Direct Arena Leeds: the event is suitable for 16 years and older.
Bournemouth International Centre: the event is suitable for 16 years and older.
O2 Arena: the event is suitable for 16 years and older.
Sheffield Arena: the event is suitable for 14 years and older.
Metro Radio Newcastle: the event is suitable for 15 years and older.
Barclaycard Arena: the event is suitable for 16 years and older.
Motorpoint Arena Cardiff: the event is suitable for 16 years and older.
SSE Hydro: the event is suitable for 16 years and older.
Edinburgh Playhouse: the event is suitable for 16 years and older
Peterborough Arena: the event is suitable for 16 years and older
Manchester Arena: the event is suitable for 15 years and older.

Accessible Bookings

For these shows the venues ask that customers contact the directly to make their bookings.

Plymouth Pavillion: 0845 146 1460 
Motorpoint Arena Nottingham: 0115 835 3000
AECC GE Oil & Gas Arena:  0800 988 4440
Liverpool Echo Arena: 0844 8000 400
Brighton Centre: 01273 292 695
First Direct Arena: 0844 248 1585, press option 2
Bournemouth International Centre: 0844 576 3000
O2 Arena: 0208 463 3359
Sheffield Arena: 0114 256 5656
Metro Radio Newcastle: 0191 260 6066 
Barclaycard Arena: 0844 581 0700
Motorpoint Arena Cardiff: 02920 234 509
SSE Hydro: 0844 395 4000
Edinburgh Playhouse: 0131 524 3301
Manchester Arena: 0161 950 5229

Booking Confirmation

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 

Changing Address

When you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Ticket Dispatch

Tickets will be sent out as soon as possible, but please be aware that the latest to expect them is 5 days before the event. Click here for update information on ticket dispatch.

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Access Information

If you need accessible seats, most of the venues we sell for have the facilities to deal with any specific requirements you may have. As we're not based at the venue, most theatres and arenas prefer to make bookings for accessible seats with you directly - they know their venue inside out, so they can make sure your seats are suitable and answer any questions you might have.


Just click the Accessible Tickets icon      - you'll see it on each event on our website - to find out how to book tickets:

How To Make A Booking With the Venue.

Most theatres and arenas prefer to make bookings for accessible seats with you directly. Just run a search for your event or venue and click the accessible icon for all the info you need to contact them.

Online

We'll sell accessible seats online wherever possible - the info will be available through the accessible icon or displayed on the main sales page.

Request Form

If we're selling tickets for your event but they're not available online, there'll be an accessible ticket request form for you to complete. This comes straight through to our accessible sales team and they'll give you a call or send you an email within 72 hours.

Please keep in mind that this is only a request, so it doesn't guarantee that tickets will be available. If the event you want to go to is less than 72 hours away it might be easier if you give us a call. Our number's 0800 988 4440 if you're in the UK or 00 44 161 637 2697 from anywhere else.

Phone

If you'd like to book over the phone, just give us a call on 0800 988 4440 (or 00 44 161 637 2697 if you're outside the UK). If we're selling tickets for your event, we'll be happy to take your booking, subject to ticket availability.

If you have a speech or hearing impairment and you want to contact us directly, we welcome calls via RNID typetalk on: 03333213122

Opening Hours:
Monday to Friday: 9:00am to 6:00pm
Saturday:10.30am to 3:30pm.

About 'The Access Card' for Disabled Customers

The Access Card is a scheme developed by disabled people for disabled people and is widely accepted at events and venues across the UK. It offers a new & dynamic method of communicating disabled people's needs and speeds up the ticket purchasing process. 

Ticketmaster can now process disabled customers’ bookings using The Access Card via our Customer Contact Centre.

For more information please visit www.accesscard.org.uk

 

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Little Mix will be touring the UK in June, July, October and November 2017. This tour is expected to be popular, so to check our booking tips please click here.

Recently Announced.

Little Mix will be now be performing at Twickenham Stoop Stadium on Sunday 25th June 2017. Tickets will go on sale at 9am on Friday 27th January 2017.

Please remember that some members of the audience may choose to stand and dance at the performance. So if you have any concerns that this may obstruct your view or the view of anyone of your party we would advise you to book tickets in the tiered blocks.

They'll be performing at the following venues: 

Newmarket Racecourses, 23rd June
Twickenham Stoop Stadium, 25th June
Slessor Gardens, 29th June
Royal Highland Centre, 30th June
Donington Park, 1st July
Scarborough Open Air Theatre, 6th July
Old Royal Naval College, 7th July
Eirias Stadium, 8th July
The AGEAS Bowl, 9th July
Caldicot Castle, 13th July
Powderham Castle, 14th July
Durham County Cricket Club, 15th July
AECC GE Oil & Gas Arena, 9th and 10th October
Metro Radio Arena, 11th October
Genting Arena, 13th October
First Direct Arena, 14th October (Afternoon and Evening show)
Liverpool Echo Arena, 16th October
Sheffield Arena, 17th October
SSE Hydro, 19th October
Manchester Arena, 20th October
O2 Arena, 26th October
Sheffield Arena, 27th and 28th October 
Motorpoint Arena Cardiff, 30th and 31st October 
Liverpool Echo Arena, 1st November 
Metro Radio Arena, 3rd and 4th November (Afternoon and Evening show on the 4th only)
SSE Hydro, 10th and 11th November (Afternoon and Evening show on the 11th only)
First Direct Arena, 13th November 
Motorpoint Arena Nottingham, 14th and 15th November 
Genting Arena, 17th and 18th November (Afternoon and Evening show on the 18th only)
Liverpool Echo Arena, 20th November
Manchester Arena, 21st and 22nd Novemver 
O2 Arena, 25th and 26th November (Afternoon and Evening show on the 25th only)

Ticket Prices

The price below includes the booking fee we charge for each ticket. Each booking will be subject to a delivery processing fee. You'll be advised of all charges at the time of booking. Please note these are only for the standard tickets, there will be VIP tickets available at a higher price. 

Newmarket Racecourses, £48.30
Twickenham Stoop Stadium, £54.00
Kingsholm Stadium, £38.50
Slessor Gardens, £41.25 to £55.00
Royal Highland Centre, £41.25
Donington Park, £47.25
Scarborough Open Air Theatre, £32.45 to £49.50.
Old Royal Naval College, £49.50 to £82.50
Eirias Stadium, £44.00 to £49.50
The AGEAS Bowl, £43.45
Caldicot Castle, £38.50 to £60.50.
Powderham Castle, £41.25
Durham County Cricket Club, £41.25 to £55.00
Sheffield Arena: £28.00 to £50.40.
Motorpoint Arena Cardiff: £41.30 to £52.10.
Liverpool Echo Arena: £28.00 to £50.40.
Metro Radio Arena: £28.00 to £50.40.
SSE Hydro: £28.40 to £51.10.
First Direct Arena: £28.00 to £50.40.
Motorpoint Arena Nottingham: £28.00 ro £50.40.
Genting Arena: £28.90 to £51.30
Manchester Arena: £28.00 to £50.40.
O2 Arena: £32.76 to £55.16.

Ticket Limits

All the gigs are subject to a ticket limit per person, per card, per address. Any bookings over this limit may be cancelled.

Newmarket Racecourses: 8 tickets maximum.
Twickenham Stoop Stadium: 8 tickets maximum.
Kingsholm Stadium: 8 tickets maximum.
Slessor Gardens: 8 tickets maximum.
Royal Highland Centre: 8 tickets maximum.
Donington Park: 8 tickets maximum.
Scarborough Open Air Theatre: 6 tickets maximum.
Old Royal Naval College: 6 tickets maximum.
Eirias Stadium: 8 tickets maximum
The AGEAS Bowl: 8 tickets maximum
Caldicot Castle: 8 tickets maximum
Powderham Castle: 8 tickets maximum
Durham County Cricket Club,
Sheffield Arena: 8 tickets maximum. 
Motorpoint Arena Cardiff: 8 tickets maximum.
Liverpool Echo Arena: 8 tickets maximum.
Metro Radio Arena: 8 tickets maximum.
SSE Hydro: 4 tickets maximum.
First Direct Arena: 8 tickets maximum.
Motorpoint Arena Nottingham: 8 tickets maximum.
Genting Arena: 8 tickets maximum.
Manchester Arena: 8 tickets maximum.
O2 Arena: 8 tickets maximum.

Age Restrictions

Newmarket Racecourses: Under 16 years must be accompanied by an adult aged 18 or over.
Twickenham Stoop Stadium: Under 16 years must be accompanied by an adult aged 18 or over. Children aged 2 or younger can attending free of charge as baby in arms.
Kingsholm Stadium: Under 16 years must be accompanied by an adult aged 18 or over.
Slessor Gardens, Under 14 years must be accompanied by an adult aged 18 or over.
Royal Highland Centre: Under 16 years must be accompanied by an adult aged 18 or over.
Donington Park: Under 16 years must be accompanied by an adult aged 18 or over. Under 5 years go free of charge with a paying adult.
Scarborough Open Air Theatre: Under 16 years must be accompanied by an adult aged 18 or over.
Old Royal Naval College:  Under 16 years must be accompanied by an adult aged 18 or over.
Eirias Stadium: Under 14 years must be accompanied by an adult aged 18 or over. No under 5s are allowed on the pitch standing, and must have a seat. No babes in arms, all children attending must have a seated ticket.
The AGEAS Bowl: Under 16 years must be accompanied by an adult aged 18 or over.
Caldicot Castle, 
Powderham Castle: Under 16 years must be accompanied by an adult aged 18 or over.
Caldicot Castle: 6 years must be accompanied by an adult aged 18 or over.
Durham County Cricket Club:  Under 14 years must be accompanied by an adult over 18 years old.
Sheffield Arena: Under 14 years must be accompanied by an adult over 18 years old.
Motorpoint Arena Cardiff: Under 14 years must be accompanied by an adult over 18 years old.
Liverpool Echo Arena: Under 14 years must be accompanied by an adult over 18 years old.
Metro Radio Arena: Under 14 years must be accompanied by an adult over 18 years old.
SSE Hydro: Under 14 years must be accompanied by an adult over 18 years old.
First Direct Arena: Under 14 years must be accompanied by an adult over 18 years old.
Motorpoint Arena Nottingham: Under 14 years must be accompanied by an adult over 18 years old.
Genting Arena: Under 14 years must be accompanied by an adult over 18 years old.
Manchester Arena: Under 14 years must be accompanied by an adult over 18 years old.
O2 Arena: Under 15 years must be accompanied by an adult over 18 years old.

Accessible Bookings

Newmarket Racecourses: 0844 579 3010
Kingsholm Stadium: 0871 871 8781
Royal Highland Centre: 0844 888 9991
Scarborough Open Air Theatre: 0800 988 4440
Old Royal Naval College: 0800 988 4440
Eirias Stadium: 01492 872 000
The AGEAS Bowl :0800 988 4440
Caldicot Castle: Please book a general admission tickets and then contact events@monmouthshire.gov.uk, or call 01633 644044.
Powderham Castle: 0844 888 9991
Durham County Cricket Club,
Sheffield Arena: 0114 256 5656
Motorpoint Arena Cardiff: 02920 234 509
Liverpool Echo Arena: 0844 8000 400
Metro Radio Arena: 0191 260 6066
SSE Hydro: 0844 395 4000
First Direct Arena: 0844 248 1585, then press option 2.
Motorpoint Arena Nottingham: 0115 835 3000
Genting Arena: 0800 640 5001
Manchester Arena: 0161 950 5229
O2 Arena: 0208 463 3359

Booking Comfirmation

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 

Changing Address

If you've not made your booking yet please go on your online account and make sure we have the correct address. 
Alternatively, when you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Ticket Dispatch

Tickets will be sent out as soon as possible, but please be aware that the latest to expect them is 5 days before the event. Click here for update information on ticket dispatch.

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For events where Live Nation are the organisers, an exclusive presale is available for customers who are registered members on their site. The presale allows members before they go on general sale to everyone and is available online only.
 
To gain access to the presale, you need to register on Live Nation and then log on at the time of the presale. The option to buy tickets will then become available to you.

Presale tickets are the same as those available in the general sale, they are just available earlier while few customers are trying to book. There is usually a limited number of presale tickets to make sure enough tickets are available for the general sale.

Your registration will only work on LiveNation.co.uk and will then link you to a hidden secure page on our site to complete your booking. You can create a Ticketmaster account by clicking here or during the booking process.

Click here for more information on how to make the booking process as quick as possible. 

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The ticket limits are set by the event organisers and can’t be broken.  If the number of people in your party exceeds the ticket limit, another member of the group would need to book with a card that’s registered to a different name and address. Any orders made on the same card with the same name and address may be cancelled without notice.

If your party is making multiple bookings, unfortunately we’re unable to guarantee that all the seats will be together – especially for big events where tickets are likely to sell very quickly.

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If you have any queries about renewing your NFL Season Tickets, please get in touch with the team at nflseasontickets@ticketmaster.co.uk.

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Russell Brand will be touring the UK in 2018. There will be an O2 Priority presale on Wednesday 1st February 2017 at 10am and a venue presale on Thursday 2nd February 2017. Tickets will go on general sale on Friday 3rd February 2017 at 10am. This tour is expected to be popular, so to check our booking tips please click here.

The shows will be taking place at the following venues:

O2 Apollo Manchester, 1st May 2018
King George's Hall, 13th September 2018
SEC Armadillo, 10th October 2018
Blackpool Opera House, 6th November 2018

Ticket Prices

The price below includes the booking fee we charge for each ticket. Each booking will be subject to a delivery processing fee. You'll be advised of all charges at the time of booking. 

O2 Apollo Manchester: £33.10 per ticket.
King George's Hall: £30.50 per ticket.
SEC Armadillo: £31.20 per ticket.
Blackpool Opera House: £30.25 per ticket.

Ticket Limits

All the gigs are subject to a ticket limit per person, per card, per address. Any bookings over this limit may be cancelled.

O2 Apollo Manchester: 4 tickets maximum.
King George's Hall: 6 tickets maximum.
SEC Armadillo: 6 tickets maximum.
Blackpool Opera House: 6 tickets maximum.

Age Restrictions

O2 Apollo Manchester: Over 16s only.
King George's Hall: Over 16s only.
SEC Armadillo: Over 16s only.
Blackpool Opera House: Over 16s only.

Accessible Bookings

The venues asked that customers contact them direct to make an accessible booking. Accessible tickets will be available to buy at 10am on Friday 3rd February 2017.

O2 Apollo Manchester: 0161 273 7785
King George's Hall: 01254 582 579, ext 208.
SEC Armadillo: 0800 952 0110
Blackpool Opera House: 01253 749 273

Booking Confirmation

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 

Changing Address

If you've not made your booking yet please go on your online account and make sure we have the correct address. 
Alternatively, when you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Ticket Dispatch

Tickets will be sent out as soon as possible, but please be aware that the latest to expect them is 5 days before the event.

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Lady Gaga - Joanne World Tour

The event organisers have been in touch to let us know that the following shows won’t be going ahead now:

The O2, London - 9 October 2017 
The O2, London - 11 October 2017
Genting Arena, Birmingham - 12 October 2017
Arena Birmingham - 15 October 2017
Manchester Arena - 17 October 2017

The following statement has been issued:

"Lady Gaga is suffering from severe physical pain that has impacted her ability to perform. She remains under the care of expert medical professionals who recommended the postponement earlier today. Lady Gaga is devastated that she has to wait to perform for her European fans. She plans to spend the next seven weeks proactively working with her doctors to heal from this and past traumas that still affect her daily life, and result in severe physical pain in her body. She wants to give her fans the best version of the show she built for them when the tour resumes.

Lady Gaga sends her love to all her fans across Europe and thanks them for their support and understanding.

As the tour is currently working on rescheduling the European dates, fans should hold onto their existing tickets pending the announcement of additional information once it is available. The second North American leg of the tour is scheduled to continue as planned.

The dates have been rescheduled to the following:

The O2, London: 9 October 2017 rescheduled to 4th February 2018 
The O2, London: 11 October 2017 rescheduled to 8th February 2018
Genting Arena, Birmingham: 12 October 2017 rescheduled to 1st February 2018
Arena Birmingham: 15 October 2017 rescheduled to 31st January 2018
Manchester Arena: 17 October 2017 rescheduled to 6th February 2108

If you can't make the new date and would like a refund then you'll just need to return your tickets to the address below – we recommend using special delivery to make sure they arrive safely, as we can't refund if they go missing along the way. 

Ticketmaster Customer Services
PO Box 798
Manchester
M60 1WU

If you can't make the new date and not received your tickets yet but want a refund please get in touch by clicking here and filling out the contact form.

 

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Just search for your event on our website and you can find the prices by clicking the ‘Price Range’ link on the event page. This shows you the face value of the tickets and service charge.  A delivery fee will be added for the whole booking – you can see this by clicking the ‘Delivery Info’ link. If you’re using a mobile and can’t see the ‘Price Range’ link, give it a try on the full website instead.

If you’ve recently heard about a new tour going on sale soon and you can’t find the prices, this means we haven’t had the info confirmed yet. It usually takes a day or two to confirm all the information and get this onto our site. Try again the day before tickets go on sale and we’ll usually have more details available then.

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Steps will be touring the UK in November and December 2017. Tickets will be going on a Fanclub presale on Tuesday 7th March at 9am, then a Ticketmaster presale on Wednesday 8th March, and General sale on Friday 10th March at 9am.

This tour is expected to be popular, so to check our booking tips please click here.
If you have any queries about presales please click here

Steps will be performing at the following venues:
SSE Hydro, 16th November
AECC GE Oil & Gas Arena, 17th November
Liverpool Echo Arena, 18th November
Metro Radio Arena, 20th November
First Direct Arena, 21st November
Brighton Centre, 23rd November
O2 Arena, 24th November
SSE Arena Wembley, 25th November
Bournemouth International Centre, 27th November
Motorpoint Arena Nottingham, 28th November
Motorpoint Arena Cardiff, 29th November
Barclaycard Arena, 1st December
Manchester Arena, 2nd December

Ticket Prices

The price below includes the booking fee we charge for each ticket. Each booking will be subject to a delivery processing fee. You'll be advised of all charges at the time of booking. Please note these are only for the standard tickets, there will be VIP tickets available at a higher price. 

SSE Hydro: £36.90 to £45.40
AECC GE Oil & Gas Arena: £36.72 to £45.20
Liverpool Echo Arena: £32.50 to £111.00
Metro Radio Arena: £32.50 to £111,55
First Direct Arena: £32.50 to £111,55
Brighton Centre: £44.60
O2 Arena: £32.50 to £112.75
SSE Arena Wembley: £32.50 to £112.50
Bournemouth International Centre: £40.00 to £111.00
Motorpoint Arena Nottingham: £32.50 to £111.00
Motorpoint Arena Cardiff: £47.05 to £111.85
Barclaycard Arena: £32.50 to £111.80
Manchester Arena: £32.50 to £111.55

Ticket Limits

All the gigs are subject to a ticket limit per person, per card, per address. Any bookings over this limit may be cancelled.

SSE Hydro: 8 tickets maximum
AECC GE Oil & Gas Arena: 6 tickets maximum
Liverpool Echo Arena: 6 tickets maximum
Metro Radio Arena: 6 tickets maximum
First Direct Arena: 6 tickets maximum
Brighton Centre: 15 tickets maximum
O2 Arena: 6 tickets maximum
SSE Arena Wembley: 6 tickets maximum
Bournemouth International Centre: 6 tickets maximum
Motorpoint Arena Nottingham: 6 tickets maximum
Motorpoint Arena Cardiff: 8 tickets maximum
Barclaycard Arena: 6 tickets maximum
Manchester Arena: 6 tickets maximum

Age Restrictions

SSE Hydro: Children aged 14 and under must be accompanied by an adult aged 18 or over.
AECC GE Oil & Gas Arena: Children aged 14 and under must be accompanied by an adult aged 18 or over.
Liverpool Echo Arena: Children aged 14 and under must be accompanied by an adult aged 18 or over.
Metro Radio Arena: Children aged 14 and under must be accompanied by an adult aged 18 or over.
First Direct Arena: Children aged 14 and under must be accompanied by an adult aged 18 or over.
Brighton Centre: Children aged 14 and under must be accompanied by an adult aged 18 or over. Under 14s are not allowed in the standing area. 
O2 Arena: Under 15s must be accompanied by an adult aged 18 years or older.
SSE Arena Wembley: Under 14s must be accompanied by an adult aged 18 years or older.
Bournemouth International Centre: Under 14s must be accompanied by an adult aged 18 years or older. Under 12s are not allowed in the standing area.
Motorpoint Arena Nottingham: Under 14s must be accompanied by an adult aged 18 years or older.
Motorpoint Arena Cardiff: Under 14s must be accompanied by an adult aged 18 years or older.
Barclaycard Arena: Children aged 14 and under must be accompanied by an adult aged 18 or over. Under 14s are not allowed in the standing area. 
Manchester Arena: Under 14s must be accompanied by an adult aged 18 years or older.

Accessible Bookings

SSE Hydro: 0844 395 4000
AECC GE Oil & Gas Arena: 0800 988 4440
Liverpool Echo Arena: 0844 8000 400
Metro Radio Arena: 0191 260 6066
First Direct Arena: 0844 248 1585 option 2
Brighton Centre: 01273 292 695
O2 Arena: 0208 463 3359
SSE Arena Wembley: 0208 782 5629
Bournemouth International Centre: 0844 576 3000
Motorpoint Arena Nottingham: 0115 835 3000
Motorpoint Arena Cardiff: 02920 234 509
Barclaycard Arena: 0844 581 0700
Manchester Arena: 0161 950 5229

Booking Confirmation

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 

Changing Address

If you've not made your booking yet please go on your online account and make sure we have the correct address. 
Alternatively, when you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Ticket Dispatch

Tickets will be sent out as soon as possible, but please be aware that the latest to expect them is 5 days before the event.
 
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Metallica will be touring the UK in October 2017. Tickets will be going on a fanclub presale on Tuesday 21st March at 9am Metclub Legacy members and 10am for Fifth members, and an O2 Priority Presale on Wednesday 22nd March at 9am. Tickets will then be available on general sale on Friday 24th March at 9am. 

Please Rememeber: To assist in the prevention of resale, the name of the lead booker who places the order will be printed on each ticket for this concert. In order to gain entry to the venue, ticket holders will be asked to present PHOTO ID matching the name printed on their order. This means that each ticket purchaser must enter the concert at the same time as his or her guests. Anyone found to be exceeding their ticket limit will have their tickets cancelled.

This tour is expected to be popular, so to check our booking tips please click here.
If you have any queries about presales please click here

O2 Arena, 22nd and 24th October
SSE Hydro, 26th October
Manchester Arena, 28th October
Genting Arena, 30th October

Ticket Prices

The price below includes the booking fee we charge for each ticket. Each booking will be subject to a delivery processing fee. You'll be advised of all charges at the time of booking. Please note these are only for the standard tickets, there will be VIP tickets available at a higher price. 

O2 Arena: Seating £58.25 to £96.25, Standing £96.25.
SSE Hydro: Seating £56.75 to £96.50, Standing £96.25.
Manchester Arena: Seating £57.05 and £95.05, Standing £94.50.
Genting Arena: Seating £57.05 and £95.05, Standing £94.50.

Ticket Limits

All the gigs are subject to a ticket limit per person, per card, per address. Any bookings over this limit may be cancelled.

O2 Arena: 4 tickets maximum.
SSE Hydro: During the presale its 2 tickets per person, and during the general sale will increase to 4 tickets per person.
Manchester Arena: 4 tickets maximum.
Genting Arena: 4 tickets maximum.

Age Restrictions

O2 Arena: Under 16's are not permitted in the standing area. Under 14s must be accompanied by an adult aged 18 years or older in the seating area.
SSE Hydro: Under 14's are not permitted in the standing area. Under 14s must be accompanied by an adult aged 18 years or older in the seating area.
Manchester Arena: Under 14's are not permitted in the standing area. Under 14s must be accompanied by an adult aged 18 years or older in the seating area.
Genting Arena: Under 14's are not permitted in the standing area. Under 14s must be accompanied by an adult aged 18 years or older in the seating area.

Accessible Bookings

O2 Arena: 0208 463 3359
SSE Hydro: 0844 395 4000
Manchester Arena: 0161 950 5229
Genting Arena: 0800 640 5001

Hardwired... To Self-Destruct Album

Every ticket purchased includes your choice of a standard physical* or a standard digital copy of Hardwired...To Self-Destruct. We will send you a redemption code following purchase. Each unique code can only be used once to redeem a single copy of Hardwired...To Self-Destruct. If you already own a copy of Hardwired...To Self-Destruct please feel free to share with family, friends, colleagues etc. Full details of how you can gift the album will be given on the redemption page reached via a link we will send you. Enjoy the show!
*Physical copies carry a postage and packing charge.

Booking Confirmation

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 

Changing Address

If you've not made your booking yet please go on your online account and make sure we have the correct address. 
Alternatively, when you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Ticket Dispatch

Tickets will be sent out as soon as possible, but please be aware that the latest to expect them is 5 days before the event.
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Harry Styles has announced a tour which will have 4 UK dates in October and November 2017. Tickets will go on presale on Thursday 4th May at 9am, and General sale on Friday 5th May at 9am. 

The tour is expected to be very popular, so to help you with the booking process, please see here.

If you have any queries about Harry Styles 2018 arena tour, please click here!

Please remember The surname of the cardholder that purchases the ticket must match the surname of the person presenting photo ID on the night.

Please note tickets will have the name of the person who purchased the ticket printed on them - this name will specifically match the name of the card holder making the purchase. The attendee must present valid photo ID that matches the surname on entry to the venue. If you are booking more than one ticket your guest must arrive at the concert at the same time as you. Failure to do so will result in the guest being turned away. There will be no exceptions to this and no opportunity to swap tickets to a third party. Failure to adhere the terms and conditions may result in the customer's order being cancelled.

He will be performing at:

29th and 30th Oct – London, Eventim Apollo
1st Nov – O2 Apollo Manchester
2nd Nov – Glasgow, Clyde Auditorium

Presale information


Presale times

These emails invite you to purchase tickets in our exclusive presale window, running between 9:00am, Thursday, 4th May 2017 and 8:59am, Friday 5th May 2017

Simply follow the link provided in your email, which will take you to a designated presale page on www.ticketmaster.co.uk and select the date or venue you would like to purchase tickets for and enter your unique presale passcode into the box provided when prompted to do so. Please ensure you are entering your unique passcode into the appropriate box.

Ticket Limits

You can buy 2 tickets maximum for you and one other person. Please note tickets will have the name of the person who purchased the ticket printed on them – this name will specifically match the name of the card holder making the purchase. That person must present valid photo ID that matches the name on entry to the venue. There will be no exceptions to this and no opportunity to swap tickets to a third party name.

How to get a presale code


You need to have pre-ordered Harry Styles’ brand new self-titled album (available on CD, Deluxe CD and LP formats) through Harry Styles’ Official Music Store before 4.00pm on Wednesday 3rd May 2017,

Or

You need to have registered via the No Purchase Necessary form hosted on Harry Styles’ Official Music Store before 4.00pm on Wednesday 3rd May 2017. 

Redeeming Presale Codes

If you purchased an album, or registered via the form, you will receive an email by 8:00pm on Wednesday 3rd May 2017 containing your unique presale code, a link to the presale and details of the UK Autumn dates. Please check your inbox and junk folder carefully on/after this date and retain this email.

Each code is only valid for the UK Autumn dates and can only be used once

You have access to buy up to two (2) tickets from Ticketmaster.co.uk to one of the confirmed 2017 UK Autumn dates.

Please keep the email containing your presale link and unique passcode safe, ready for the presale.

What happens if you do not receive your presale code? 

You should receive your code by 8:00pm on Wednesday, 3rd May 2017, please check both your inbox and junk mail folders carefully to locate this email.

The code, along with all the tour details will be sent to the email address that you used when making your album purchase.

If you have not received this code by 8:00pm on Wednesday, 3rd May 2017 – please contact: http://support.sandbaguk.com/support/tickets/new.

Please quote your email address, full name – and we will verify your order and reply with your pre-sale access code.

Before getting in touch, please don’t forget to check your junk mail folder too just in case your email is in there!

Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket pre-sale before general release. Please note, due to high demand tickets are extremely limited.

You can find lots more information about the presale here.


General Sale


Should you be unsuccessful in securing tickets during the pre-sale, further tickets will be available in the general sale which opens at 9:00am on Friday 5th May 2017.

Ticket Prices

The price below includes the booking fee we charge for each ticket. Each booking will be subject to a delivery processing fee. 

Eventim Apollo: £53.65.
O2 Apollo Manchester: £39.90 to £53.65
Clyde Auditorium: £39.75 to £53.90

Ticket Limits

All the gigs are subject to a ticket limit per person, per card, per address across the whole tour. So this means you can't buy 2 tickets for one venue and then book 2 more tickets for another date at a different venue. Any bookings over this limit may be cancelled.

Eventim Apollo: 2 tickets per person.
O2 Apollo Manchester: 2 tickets per person.
Clyde Auditorium: 2 tickets per person.

Age Restrictions

Eventim Apollo: Under 14 year olds must be accompanied by an adult who is 18 years or older. No one under 15 is allowed in the standing area.
O2 Apollo Manchester: Under 15 year olds must be accompanied by an adult who is 18 years or older and be sitting in the circle. No one under 15 is allowed in the standing area.
Clyde Auditorium: Under 14s must be accompanied by an adult who is 18 years or older.

Accessible Bookings

The venues ask customers to contact them directly from 9am on Friday 5th May 2018 when the tickets go on general sale.

Eventim Apollo: 0208 563 3800 and choose option 2. Or email them directly: info@hammersmithapollo.net.
O2 Apollo Manchester: 0161 273 7785
Clyde Auditorium: 0800 952 0110

Booking Confirmation

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 

Changing Address

If you've not made your booking yet please go on your online account and make sure we have the correct address. 
Alternatively, when you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Ticket Dispatch

Tickets will be sent out as soon as possible, but please be aware that the latest to expect them is 5 days before the event.

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Michael McIntyre will be touring the UK through out 2018, starting in March. Tickets will be on presale from Wednesday the 4th May 2017 and on general sale on Friday 5th May 2017 at 10am. 

This tour is expected to be popular, so to check our booking tips please click here.
If you have any queries about presales please click here.

Michael McIntyre will be performing at the following venues and dates:

Plymouth Pavilions: 2nd, 3rd, 9th and 10th March 2018
Bournmouth International Centre: 17th and 18th March 2018
Motorpoint Arena Nottingham: 23rd and 24th March 2018
Motorpoint Arena Cardiff: 14th and 15th April 2018
Manchester Arena: 20th and 21st April 2018
Liverpool Echo Arena: 28th April 2018
Metro Radio Arena: 5th May 2018
Barclaycard Arena: 11th and 12th May 2018
First Direct Arena: 19th May 2018
Brighton Centre: 25th to 27th May 2018
AECC GE Oil & Gas Arena: 12th to 13th June 2018
SSE Hydro: 15th and 16th June 2018
Sheffield Arena: 23rd June 2018
O2 Arena: 5th, 6th, 12th, and 13th October 2018
SSE Arena Wembley: 9th and 10th November 2018

Ticket Prices

The price below includes the booking fee we charge for each ticket. Each booking will be subject to a delivery processing fee. You'll be advised of all charges at the time of booking. 

Plymouth Pavilions: £38.85 per ticket. 
Bournmouth International Centre: £38.85 to £61.05 per ticket.
Motorpoint Arena Nottingham: £38.85 to £61.05 per ticket.
Motorpoint Arena Cardiff: £41.55 to £63.25 per ticket.
Manchester Arena: £28.30 to £61.60 per ticket.
Liverpool Echo Arena: £38.85 to £61.05 per ticket.
Metro Radio Arena: £28.30 to £61.60 per ticket.
Barclaycard Arena: £39.75 to £61.95 per ticket.
First Direct Arena: £28.30 to £61.60 per ticket.
Brighton Centre: £39.05 to £61.35 per ticket.
AECC GE Oil & Gas Arena: £39.55 to £62.15 per ticket.
SSE Hydro: £28.40 to £62.45 per ticket.
Sheffield Arena: £27.75 to £61.05 per ticket.
O2 Arena: £29.50 to £62.80 per ticket.
SSE Arena Wembley: £40.35 to £62.55 per ticket.

Ticket Limits

All the gigs are subject to a ticket limit per person, per card, per address. Any bookings over this limit may be cancelled.

Plymouth Pavilions: 6 tickets per person maximum.
Bournmouth International Centre: 6 tickets per person maximum.
Motorpoint Arena Nottingham: 6 tickets per person maximum.
Motorpoint Arena Cardiff: 6 tickets per person maximum.
Manchester Arena: 6 tickets per person maximum.
Liverpool Echo Arena: 6 tickets per person maximum.
Metro Radio Arena: 6 tickets per person maximum.
Barclaycard Arena: 6 tickets per person maximum.
First Direct Arena: 6 tickets per person maximum.
Brighton Centre: 6 tickets per person maximum.
AECC GE Oil & Gas Arena: 6 tickets per person maximum.
SSE Hydro: 6 tickets per person maximum.
Sheffield Arena: 6 tickets per person maximum.
O2 Arena: 6 tickets per person maximum.
SSE Arena Wembley: 6 tickets per person maximum.

Age Restrictions

The shows are recommended for 14 years and over due to the content of the show. 

Accessible Bookings​​​​​​​

Tickets will be available to book on Friday 5th May at 10am when the tickets go on general sale. 

Plymouth Pavilions: 0845 146 1460
Bournmouth International Centre: 0844 576 3000
Motorpoint Arena Nottingham: 0115 835 3000
Motorpoint Arena Cardiff: 02920 234 509
Manchester Arena: 0161 950 5229
Liverpool Echo Arena: 0844 8000 400
Metro Radio Arena: 0191 260 6066
Barclaycard Arena: 0844 581 0700
First Direct Arena: 0844 248 1585 option 2
Brighton Centre: 01273 292 695
AECC GE Oil & Gas Arena: 0800 988 4440
SSE Hydro: 0844 395 4000
Sheffield Arena: 0114 256 5656
O2 Arena: 0208 463 3359
SSE Arena Wembley: 0208 782 5629

Booking Confirmation

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 

Changing Address

If you've not made your booking yet please go on your online account and make sure we have the correct address. 
Alternatively, when you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Ticket Dispatch

Tickets will be sent out as soon as possible, but please be aware that the latest to expect them is 5 days before the event.
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Gorillaz will be be touring the UK in November and December 2017. Tickets for the Brighton Centre will be on a venue Wednesday 3rd May and SSE Hydro will be a venue presale on Thursday 4th May, both at 9am. Tickets for all venues will go on general sale at 9am on Friday 5th May. 

This tour is expected to be popular, so to check our booking tips please click here.
If you have any queries about presales please click here

Please remember: To assist in the prevention of resale, the name of the lead booker who places the order will be printed on each ticket for this concert. In order to gain entry to the venue, ticket holders will be asked to present PHOTO ID matching the name printed on their order. This means that each ticket purchaser must enter the concert at the same time as his or her guests. Anyone found to be exceeding their ticket limit will have their tickets cancelled.

Shows will be taking place at the following venues on the following dates.

Brighton Centre: 27th November
SSE Hydro: 29th November
Manchester Arena: 1st December
Barclaycard Arena: 2nd December
O2 Arena: 4th December

Ticket Prices

The price below includes the booking fee we charge for each ticket. Each booking will be subject to a delivery processing fee. You'll be advised of all charges at the time of booking.

Brighton Centre: £50.15 to £61.35
SSE Hydro: £33 to £52.25
Manchester Arena: Seating tickets are £35.25 to £54.30, Standing tickets are £54.30.
Barclaycard Arena: Seating tickets are £49.50 to £60.30. Standing tickets are £49.50.
O2 Arena: Seating tickets are £50.35 to £71,95. Standing tickets are £61.15.

Ticket Limits

All the gigs are subject to a ticket limit per person, per card, per address. Any bookings over this limit may be cancelled.

Brighton Centre: 4 tickets per person.
SSE Hydro: 4 tickets per person.
Manchester Arena: 6 tickets per person.
Barclaycard Arena: 4 tickets per person.
O2 Arena: 4 tickets per person

Age Restrictions

Brighton Centre: Children under 14 must be accompanied by an adult. Children under 14 are not permitted in the standing area.
SSE Hydro: Children under 14 must be accompanied by an adult. Children under 14 are not permitted in the standing area.
Manchester Arena: Children under 14 must be accompanied by an adult. Anyone 16 or older is allowed to stand.
Barclaycard Arena: Children under 14 must be accompanied by an adult. Children under 14 are not permitted in the standing area, and anyone 14 or 15 must be accompanied by an adult aged 18 or over..
​​​​​​​O2 Arena: Children under 15 must be accompanied by an adult. Anyone 16 or older is allowed to stand.

Accessible Bookings

For these shows the venues ask that customers contact the directly to make their bookings.

Brighton Centre: 01273 292 695
SSE Hydro:0844 395 4000
Manchester Arena: 0161 950 5229
Barclaycard Arena: 0844 581 0700
​​​​​​​O2 Arena: 0208 463 3359

Booking Confirmation

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 

Changing Address

When you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Ticket Dispatch

Tickets will be sent out as soon as possible, but please be aware that the latest to expect them is 5 days before the event. Click here for update information on ticket dispatch.

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Chris Rock will be be touring the UK in January 2018. Tickets will go on O2 Priority presale at 10am on Wednesday 10th May, and a Live Nation Presale at 10am on Thursday 11th May. Tickets will go on general sale at 10am on Friday 12th May. 

This tour is expected to be popular, so to check our booking tips please click here.
If you have any queries about presales please click here

Please note No mobile phones, cameras or recording devices will be allowed at Chris Rock's Total Blackout Tour

Upon arrival, all phones and smart watches will be secured in Yondr pouches that will be unlocked at the end of the show. Guests maintain possession of their phones throughout the night, and if needed, may access their phones at designated Yondr unlocking stations in the lobby. All guests are encouraged to print their tickets in advance to ensure a smooth entry process. Anyone caught with a mobile phone in the venue will be immediately ejected. We appreciate your cooperation in creating a phone-free viewing experience.

We are still awaiting some details for this tour. As soon as we have more information we'll update this page.

Shows will be taking place at the following venues on the following dates:

Manchester Arena: 11th January
First Direct Arena: 14th January
Motorpoint Arena Nottingham: 23rd January
SSE Hydro: 24th January
Barclaycard Arena: 25th January
SSE Wembley Arena: 26th Janaury
O2 Arena: 27th January

Ticket Prices

The price below includes the booking fee we charge for each ticket. Each booking will be subject to a delivery processing fee. You'll be advised of all charges at the time of booking.

Manchester Arena: £29.55 to £105.80 per ticket.
First Direct Arena: £46.35 to £105.80 per ticket.
Motorpoint Arena Nottingham: £53.60 to £105.25 per ticket. 
SSE Hydro: £45.40 to £107.85 per ticket.
Barclaycard Arena: £46.70 to £106.15 per ticket.
SSE Wembley Arena: £55.25 to £106.75 per ticket.
O2 Arena: £29.00 to £105.25 per ticket.

Ticket Limits

All the gigs are subject to a ticket limit per person, per card, per address. Any bookings over this limit may be cancelled.

Manchester Arena: 6 tickets maximum.
First Direct Arena: 6 tickets maximum.
Motorpoint Arena Nottingham: 6 tickets maximum.
SSE Hydro: 6 tickets maximum.
Barclaycard Arena: 6 tickets maximum.
SSE Wembley Arena: 6 tickets maximum.
O2 Arena: 6 tickets maximum.

Age Restrictions

This tour is suitable for anyone aged 16 years or over.

Accessible Bookings

For these shows the venues ask that customers contact the directly to make their bookings when the tickets go on general sale at 10am on 12th May.

Manchester Arena: 0161 950 5229
First Direct Arena: 0844 248 1585, then press option 2.
Motorpoint Arena Nottingham: 0115 835 3000
SSE Hydro: 0844 395 4000
Barclaycard Arena: 0844 581 0700
SSE Wembley Arena: 0208 782 5629
O2 Arena: 0208 463 3359

Booking Confirmation

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 

Changing Address

When you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Ticket Dispatch

Tickets will be sent out as soon as possible, but please be aware that the latest to expect them is 5 days before the event. 

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Quick Help Guide

Q: What is Ticketmaster Verified Fan?

A: We're committed to getting tickets in the hands of fans. Not touts or bots. So we've partnered with artists to create a way for real fans to get exclusive ticket access to see their favourite shows: Ticketmaster Verified Fan Presales. Visit http://www.ticketmaster.co.uk/verified-fan for full details.

Q: How do I purchase tickets with Ticketmaster Verified Fan Presales?

A: When the presale begins, it is a simple, standard purchase process and the following steps will help you navigate the process.

1. You’ll receive your unique code between 12 and 24 hours before the presale, either by e-mail or SMS (you’ll be told which when you register). This will include presale times, your unique code and a link to where you can purchase your tickets.

If you’re due to receive the link by SMS, keep your phone handy – if you are successful, you’ll receive your code with all the information you’ll need to access the presale.

2. Copy Your Unique Code

Have your code on hand and be ready to copy and paste for when the presale begins.

3. Click the link you were sent at the time specified

If you are on a desktop device, but receive the link by SMS, transfer the link from your phone ahead of time. Be quick as there's a limited number of tickets available to Verified Fans.

4. On the ticket selection page, choose “Verified Fan Presale' or 'Fan Presale'. Enter your unique code in the box provided.

Make sure you enter the code exactly as it appears in the e-mail or SMS you receive from Ticketmaster.

5. Find tickets.

Tickets will be available on a first-come, first-served basis and are NOT guaranteed. Do not exceed the stated ticket limit.

6. Checkout

For a faster checkout, make sure all of your billing and credit card information is up to date before the presale begins.

Q: When should I expect my presale code?

A: You’ll receive your unique code from Ticketmaster between 12 and 24 hours before the presale.

The e-mail or SMS will include timing details, your unique code and a link to where you can purchase your tickets.

Q: The presale has started - I registered but never received my code?

A: While we would like to give every fan access to great tickets, Ticketmaster Verified Fan codes are limited.

Registering as a Ticketmaster Verified Fan does not guarantee you will receive a unique code.

Please visit the terms and conditions section of the Verified Fan registration page you signed up to for more information.

Q: I registered for the last Verified Fan Presale, shouldn’t I always get a code?

A: No. Each artist presale powered by Ticketmaster Verified Fan is unique, and you must register for each one separately.

Q: Why didn’t my Verified Fan Presale code work?

A: You may have reached your ticket limit. Due to demand, each Verified Fan Presale has a ticket limit to allow more fans like you to get tickets. You may also be selecting the wrong ticket type. Make sure you select 'Verified Fan Presale' or 'Fan Presale' on the ticket selection page.

Q: How come I received a Verified Fan Presale code but can’t get tickets?

A: We often receive massive interest for the tours we sell tickets to, including Verified Fan tickets. Tickets will be available on a first-come, first-served basis and are NOT guaranteed.

Q: If I’m not selected, will I still have a chance to get tickets?

A: Yes. You will still have the opportunity to purchase tickets via other available presales or the general onsale.

Q: How do I know where to go to if I need help?

Please click here for more information on how to contact us!

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Harry Styles has announced that he will be doing an arena tour in April 2018. Tickets for the SSE Hydro will go on an Invitation presale at 9am on Wednesday 14th June, for information of the presale for the other venues please check hstyles.co.uk. The general sale is at 9am on Friday 16th June.

Venues and Dates:

Genting Arena, 7th April
Manchester Arena, 9th April
O2 Arena, 11th and 12th April
SSE Hydro, 14th April

What is an Invitation Presale?

Harry cares about his fans and understands there are going to be more people who want to see him on tour than there will be available tickets. He’s committed to getting tickets in the hands of fans. Not touts or bots. So he’s collaborating with Ticketmaster to sell the tickets for the SSE Hydro, through an invitation presale which uses unique technology that allows us to separate fans from touts and bots to distribute tickets more fairly.

We want to help as many of you as possible to see Harry Styles on the European leg of his tour. As the invitation presale approaches, here are some tips to help answer any questions.

Please note: Registering doesn’t automatically qualify you to receive a code. Successful registrants will be entered into a ballot to receive a code. Getting a unique offer code does not guarantee you tickets; they will be served on a first come first served basis. 

How do I register for the Invitation Presale?

Go to https://harrystyleseurope.ontouraccess.com/ and enter your details to register. Registration closes on Sunday 11th June at 10pm.

You won’t receive an email until the evening of Tuesday 13th June to let you know if you were successful or not in the ballot for securing an invitation presale code.

Ticket Prices

Prices include booking fee. 

Genting Arena: Details not available yet.
Manchester Arena: Details not available yet.
O2 Arena: £52.45 to £63.45 each ticket.
SSE Hydro: £50.50 to £61.50 each ticket.

Ticket Limits

All the gigs are subject to a ticket limit of 4 per person, per card, per address across the whole tour. 

To allow as many fans as possible to see Harry Styles, there is a strict 4 ticket limit per event. Any more tickets purchased on a single code will be voided. Anyone found to have purchased more than 4 tickets for a single event may have all tickets refunded without notification. Fans may register for more than one event. Fans may only register once per event for the invitation presale for the European dates. Duplicate registrations for the same event will be removed.

Age Restrictions

Genting Arena: Seating - Under 14s must be accompanied by an adult who is 18 years or older. Standing - 14s and over, but anyone 14 or 15  must be accompanied by an adult who is 18 years or older,
Manchester Arena: Seating - Under 14s must be accompanied by an adult who is 18 years or older. Standing - 16 years and older only.
O2 Arena: Seating - Under 15s must be accompanied by an adult who is 18 years or older. Standing - 16 years and older only.
SSE Hydro: Anyone under 14 must be accompanied by and adult who is 18 years or older.

Accessible Bookings

Accessible tickets will be available at 9am on the 16th June 2017. The venues ask that customers book with them directly.

Genting Arena: 0800 640 5001
Manchester Arena: 0161 950 5229
O2 Arena: 0208 463 3359
SSE Hydro: 0844 395 4000

Booking Confirmation

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 

Changing Address

If you've not made your booking yet please go on your online account and make sure we have the correct address.

Alternatively, when you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non-billing address 72 hours after the booking has been made.

If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Ticket Dispatch

Tickets will be sent out as soon as possible, but please be aware that the latest to expect them is 5 days before the event.

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Queens of the Stone Age will be touring the UK in November 2017!

They will be playing at the following venues:

Manchestee Arena: 19th November
O2 Arena: 21st November
Usher Hall: 23rd November 

I WANT TO GET FIRST ACCESS FOR EITHER UK TICKETS FOR QUEENS OF THE STONE AGE VILLAINS TOUR 2017, HOW DO I DO THIS?

You need to have pre-ordered the new album Villains (available on CD, LP, and deluxe LP formats) through the Matador Store before 11.59pm BST on Saturday 17th June 2017.

Or

You need to have registered via the No Purchase Necessary form hosted on the Matador Store before 11.59pm BST on Saturday 17th June 2017.

I DO NOT LIVE IN THE UK?

This pre-sale is only valid for the UK dates on the Villains Tour 2017.  All other dates are going straight on general on-sale 9am BST, Thursday 22nd June 2017.

WHEN WILL I GET MY PRESALE ACCESS CODE?

If you purchased an album, or registered via the form, you will receive an email between 12:00pm BST on Sunday 18th June 2017 and 12:00pm BST on Monday 19th June 2017 containing your unique presale code, a link to the presale and details of the 2017 dates. Please check your inbox and junk folder carefully on/after this date and retain this email.

WHEN DOES THE PRESALE OPEN?

These emails invite you to purchase tickets in our exclusive presale window, running between 9:00am BST on Tuesday 20th June 2017 until 8.00am BST on Wednesday 21st June 2017.

Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket pre-sale before general release. Please note, due to high demand tickets are extremely limited. 

HOW DOES THE CODE WORK?

Each code is only valid for the UK Villains Tour 2017 and can only be used once. 

You have access to buy up to two (2) tickets from Ticketmaster to one of the confirmed 2017 UK dates.  Please keep the email containing your presale link and unique passcode safe, ready for the presale.

HOW DO I REDEEM MY CODE?

The presale period opens at 9:00am BST, Tuesday 20th June 2017

Simply follow the link provided in your email, which will take you to a designated presale page on Ticketmaster and select the date or venue you would like to purchase tickets for and enter your unique presale passcode into the box provided when prompted to do so.

Please ensure you are entering your unique passcode into the appropriate box.  Codes are case sensitive.

I'VE PRE-ORDERED THE NEW ALBUM BUT I HAVE NOT RECEIVED MY CODE YET, WHY?

You should receive your code by 12:00pm Monday 19th June 2017, please check both your inbox and junk mail folders carefully to locate this email.

The code, along with all the tour details will be sent to the email address that you used when making your album purchase.

If you have not received this code by 12:00pm Monday 19th June 2017, please contact: http://support.sandbaguk.com/support/tickets/new

Please quote your email address, full name – and we will verify your order and reply with your pre-sale access code.

Before getting in touch, please don’t forget to check your junk mail folder too just in case your email is in there!

I'VE ENTERED MY PRE-SALE CODE ON THE TICKETMASTER PAGE – BUT IT DOES NOT WORK. WHAT SHOULD I DO?

If your code does not work - please contact: http://support.sandbaguk.com/support/tickets/new

Please note your code is case sensitive and can only be used once.

Please quote your email address, full name and the pre-sale code you were originally allocated.

We will reply as quickly as possible.

I'VE ENTERED MY PRE-SALE CODE ON THE TICKETMASTER PAGE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT, WHAT SHOULD I DO?

If you have successfully entered your pre-sale code, but are experiencing any issue completing your order – please submit your enquiry here:  https://help.ticketmaster.co.uk/contact-us/

The Ticketmaster team will be closely monitoring this to answer promptly.

AM I GUARANTEED A TICKET IF I PRE-ORDERED THE ALBUM?

The album pre-order does not guarantee tickets to the presale but it does guarantee your eligibility to access before general release.

IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?

One code is issued per customer.

I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?

In order to qualify for the ticket pre-sale you need to order directly from the Matador Store.

I’VE PRE-ORDERED THE ALBUM BUT WHAT IF I LIVE OUTSIDE THE UK?

This ticket pre-sale is only valid for the UK 2017 dates and you are only eligible to access the pre-sale if you have ordered an album for delivery in the UK.

SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRE-SALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT 9:00AM BST ON WEDNESDAY 21st JUNE (UK)

19/11/17 UK Manchester - Manchester Arena
21/11/17 UK London - The O2
23/11/17 UK Edinburgh - Usher Hall

GOOD LUCK!

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Why has Paolo Nutini Partnered with Ticketmaster #VERIFIEDFAN?

Paolo Nutini is performing a one off show at the Spree Festival in Paisley on 20th October 2017. Demand is going to be incredibly high.

The #VerifiedFan process helps to ensure only Paolo’s fans have the opportunity to access tickets.

The Paolo Nutini #VerifiedFan registration opens on Friday 30th June at 9am and closes on Thursday 6th July at 9am.

We want to help as many of you as possible to see Paolo Nutini for this show. As the #VerifiedFan onsale approaches, here are some tips to help answer any questions.

Please note: Registering doesn’t automatically qualify you to receive a code.

Successful registrants will be entered into a ballot to receive a code.

Getting a code does not guarantee you tickets, they will be served on a first come first served basis.

QUICK HELP GUIDE
GENERAL + REGISTRATION

——————————————————————————————————-

Q: What do I have to do to register for the #VerifiedFan presale?
A: Go to https://paolonutini.tmverifiedfan.com/ and enter your details to register.

Q: Where does the #VerifiedFan presale apply?
A: Paolo Nutini is doing a #VerifiedFan presale for the Spree Festival show on 20th October 2017 only.

Q: Is there a way to purchase tickets other than the #VerifiedFan presale?
A: The #VerifiedFan presale is the best way to get tickets. If you’re not successful in getting a code first time around, keep an eye on your phone and your email; extra tickets may get released!

Q: When does registration close?
A: Registration closes on Thursday 6th July at 9am.

Q: Can I register for the #VerifiedFan presale from outside Europe?
A: Yes, you can register for the #VerifiedFan presale from outside Europe.

Q: Can I register for the #VerifiedFan presale more than once?
A: Fans may only register once for the #VerifiedFan presale.

Q: I registered more than once, will I be disqualified?
A: Don’t worry, you will not be disqualified. If you used the same email or phone number for an event, only the last registration will be kept.

Q: Will I get a confirmation email once I’ve registered?
A: No, however all applicants will receive an email and/or SMS message on the morning of Monday 10th July letting them know if they were successful or not in the ballot for securing a #VerifiedFan code.

Q: Does registering mean I get a code?
A: No, successfully registering does not guarantee you will receive a code. Successful registrants will be entered into a ballot to receive a code.

Q: Does getting a code mean I will get tickets?
A: If you receive a code you will have access to the #VerifiedFan presale, but getting tickets is not guaranteed - they will be served on a first come first served basis.

Q: When is the presale?
A: The #VerifiedFan presale is on Monday 10th July at 9am, for fans who receive codes.

Q: What is the ticket limit?
A: In the UK to allow as many fans as possible to enjoy Paolo Nutini, there is a strict two (2) ticket limit. Anyone found to have purchased more than 2 tickets per event may have all tickets refunded without notification.

Q: How much will tickets cost?
A: Tickets cost £30 each plus service charges. Pricing is subject to change.

Q: Does the person’s whose name is on the credit card used to purchase tickets have to attend the show?
A: Yes. Remember all tickets for this event are Paperless. All bookers MUST attend the event with the card used to make the booking along with valid ID.

PREPPING FOR THE #VERIFIEDFAN PRESALE

Paolo Nutini fans, get ready for the Paolo Nutini #VerifiedFan presale 

Q: How do I purchase tickets for the Paolo Nutini #VerifiedFan presale?
A: The presale opens on Monday 10th July at 9am. It’s a simple, standard purchase process and the steps below will help you navigate your search and purchase. 
All fans who register will receive an email and/or text message on the morning of Monday 10th July letting them know if they have been successful in the ballot for codes.
If successful, your email and/or SMS will include a link to where you can purchase your tickets, along with your one time use unique offer code.

2. Sign - in to your Ticketmaster Account in advance: know your Ticketmaster

password (or reset it in advance). Make sure you have a valid debit or credit card with updated billing information in your account.

3. Click the link you were sent in the email at the appropriate time.

4. Enter your unique offer code in the space labeled “Offer Code”. Make sure you enter the code exactly as it appears in the email you receive.

5. Tickets will be available on a first - come, first - served basis and are NOT guaranteed. Do not exceed the ticket limit of two (2). Any more tickets purchased will be voided. Anyone found to have purchased more than 2 tickets may have all tickets refunded without notification.

6. For faster checkout, make sure all billing and debit or credit card information are up to date prior to the start of the presale.

Q: The presale has started, I registered and never received my offer code?
A: Registering does not guarantee you will receive a code or have the ability to purchase tickets.

Q: Why didn’t my #VerifiedFan presale code work?
A: You may have maxed out your ticket limit. Due to demand, the #VerifiedFan presale has a ticket limit to allow more fans like you to get tickets. Each code can purchase up to 2 tickets per event.

Q: If I’m not registered for the #VerifiedFan presale will I still have a chance to get tickets?
A: Keep an eye on your phone and your email; extra tickets may get released! Registering doesn’t automatically qualify you to receive a code. Successful registrants will be entered into a ballot to receive a code.

Getting a unique offer code does not guarantee you tickets, they will be served on a first come first served basis.

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Platinum Tickets are in demand tickets to concerts and other events made available by artists and event organisers though Ticketmaster. They give fans fair and safe access to in demand areas at market driven prices.

The prices are adjusted according to supply and demand, similar to how airline tickets and hotel rooms are sold. The goal is to give the most passionate fans fair and safe access to in demand tickets, while allowing the artists and everyone involved in staging live events to price tickets closer to their true value.

There are no additional elements to a Ticketmaster Platinum Ticket purchase such as hospitality or merchandise.
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Ed Sheeran will be touring the UK in May and June 2018. With shows taking place in Manchester, Glasgow, Newcastle, London and Cardiff. 

Please note: To make sure that the tickets get in the hands of as many real fans as possible the person attending will need the card used to make the booking with, a copy of the booking confirmation, and a copy of the bookers photo ID. That means that the lead booker can purchase these tickets as a gift for a relative or friend but must provide the above to make sure the tickets can be used. A photocopy of the above would be accepted too. If you don't have the requested details the person attending will be refused entry and a refund will not be issued.

How do I get my booking confirmation?

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. If you haven't received it yet click here for more details.

When will we receive our tickets?

There are no eTickets or ‘’print-at-home’’ tickets. There will be physical printed tickets sent out in the weeks prior to the show. You will not receive your tickets until the spring of 2018 at the earliest. All updates on the dispatch just click here!

I've moved, how do I change my address?

When you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non-billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

I need to plan my trip - when will the gig end?

Unfortunately we won't receive any details regarding the runtime until the sound check has been done, which is usually on the day of the gig.

I can’t go any more and need to sell on my ticket. What do I do?

We're unable to offer any refunds or exchanges unless there has been an alteration by the event organisers.  If you are no longer able to attend please go to our official resale partner – details available from edsheeran.com.

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Nothing But Thieves will be touring the UK in the November 2017.
Tickets will be on an Artist Presale on Tuesday 4th July at 9am.
The General sale on Friday 7th July at 9am.

For details on how to improve your chances of booking, please click here.

They'll be performing at:
O2 Academy Newcastle, 5th November
O2 Academy Glasgow, 7th November
Albert Hall, 8th November
Rock City, 10th November
O2 Academy Liverpool, 11th November
O2 Academy Bristol, 13th November
Norwich UEA, 14th November
O2 Guildhall Southampton, 15th November
Roundhouse, 17th November.

I WANT TO GET FIRST ACCESS TO TICKETS FOR NOTHING BUT THIEVES UK 2017 DATES, HOW DO I DO THIS?

You need to have pre-ordered Nothing But Thieves brand new album Broken Machine (available on CD, Deluxe CD and LP formats) through Nothing But Thieves’ Official Music Store before 12.00pm on Monday 3rd July 2017,
Or
You need to have registered via the No Purchase Necessary form hosted on Nothing But Thieves’ Official Music Store before 12.00pm on Monday 3rd July 2017.

WHEN WILL I GET MY PRESALE ACCESS CODE?

If you purchased an album, or registered via the form, you will receive an email by 3:00pm on Monday 3rd July 2017 containing your unique presale code, a link to the presale and details of the UK dates. Please check your inbox and junk folder carefully on/after this date and retain this email.

WHEN DOES THE PRESALE OPEN?

These emails invite you to purchase tickets in our exclusive presale window, running between 9:00am BST, Tuesday, 4th July 2017 and 8:59am BST, Friday 7th July 2017

Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.

HOW DOES THE CODE WORK?


Each code is only valid for the UK dates and can only be used once you have access to buy up to two (2) tickets from Ticketweb.co.uk to one of the confirmed 2017 UK dates.

Please keep the email containing your presale link and unique passcode safe, ready for the presale.

HOW DO I REDEEM MY CODE?

The presale period opens at 9:00am BST, Tuesday, 5th July 2017.

Simply follow the link provided in your email, which will take you to a designated presale page on www.ticketmaster.co.uk and select the date or venue you would like to purchase tickets for and enter your unique presale passcode into the box provided when prompted to do so.

Please ensure you are entering your unique passcode into the appropriate box.

I'VE PRE-ORDERED NOTHING BUT THEIVES NEW ALBUM BUT I HAVE NOT RECEIVED MY CODE YET, WHY?

You should receive your code by 3:00pm on Monday 4th July 2017, please check both your inbox and junk mail folders carefully to locate this email.

The code, along with all the tour details will be sent to the email address that you used when making your album purchase.

If you have not received this code by 3:00pm on Monday 3rd July 2017– please contact: http://support.sandbaguk.com/support/tickets/new

Please quote your email address, full name – and we will verify your order and reply with your presale access code

Before getting in touch, please don’t forget to check your junk mail folder too just in case your email is in there!

I'VE ENTERED MY PRESALE CODE ON THE TICKETMASTER PAGE – BUT IT DOES NOT WORK.

WHAT SHOULD I DO?


If your code does not work - please contact: http://support.sandbaguk.com/support/tickets/new

Please quote your email address, full name and the presale code you were originally allocated. We will reply as quickly as possible.

I'VE ENTERED MY PRESALE CODE ON THE TICKETMASTER PAGE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT.

WHAT SHOULD I DO?


If you have successfully entered your presale code, but are experiencing any issue completing your order – please submit your enquiry here:

https://help.ticketmaster.co.uk/contact-us/

The Ticketmaster team will be closely monitoring this to answer promptly.

IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?

One code is issued per customer.

I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?

In order to qualify for the ticket presale you need to order directly from the Official Music Store.

I’VE PRE-ORDER THE ALBUM BUT WHAT IF I LIVE OUTSIDE THE UK?

This ticket presale is only valid for Nothing But Thieves tour and you are only eligible to access the presale if you have ordered an album for delivery in the UK. 

SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT 9:00AM BST ON Friday 7th July 2017.

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Arcade Fire will be touring the UK in April 2018. Tickets wil be going on an Album presale on Wednesday 26th July at 9am, and a Live Nation Presale on Thursday 27th July at 9am. Tickets will tehn be available on general sale on Friday 28th July at 9am. For details on the Album please click here.

This tour is expected to be popular, so to check our booking tips please click here.

Please note the Terms and Conditions for the gigs before booking!

·        Tickets are limited to 4 per person.

·        The name of the lead booker will be printed on each ticket which cannot be changed once the booking has been made.

·        All members of the same booking party must enter with the lead booker.

·        Each original purchaser must provide valid photo ID.

·        Tickets are not transferable under any circumstances.  Any resale, transfer, attempted resale or transfer will invalidate any ticket             purchase.  Where there has been any re-sale or attempted re-sale of tickets, we reserve the right to cancel those tickets with                 immediate effect.


Arcade Fire will be performing at the following venues:
Manchester Arena, 8th April
SSE Arena Wembley, 11th and 12th April
Genting Arena, 15th April
SSE Hydro, 16th April

Ticket Prices

The price below includes the booking fee we charge for each ticket. Each booking will be subject to a delivery processing fee. You'll be advised of all charges at the time of booking.

Manchester Arena: £63.80 per ticket.
SSE Arena Wembley: £64.75 per ticket.
Genting Arena: £64.15 per ticket
SSE Hydro: £63.45 per ticket.

Ticket Limits

All the gigs are subject to a ticket limit per person, per card, per address. Any bookings over this limit may be cancelled.

Manchester Arena: 4 tickets maximum
SSE Arena Wembley: 4 tickets maximum
Genting Arena: 4 tickets maximum
SSE Hydro: 4 tickets maximum. 

Age Restrictions

Manchester Arena: Seated - Under 14s must be accompanied by an adult aged 18 or over. Standing - No under 16s are allowed to stands.
SSE Arena Wembley: Seated - Under 14s must be accompanied by an adult aged 18 or over. Standing - No under 16s are allowed to stands.
Genting Arena: Under 14s must be accompanied by an adult aged 18 or older.
SSE Hydro: Over 14s only in the standing area.

Accessible Bookings

Tickets will be available on Friday 28th July at 9am.

Manchester Arena: 0161 950 5229
SSE Arena Wembley: 0208 782 5629
Genting Arena: 0800 640 5001
SSE Hydro: 0844 395 4000

Booking Confirmation

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 

Changing Address

If you've not made your booking yet please go on your online account and make sure we have the correct address. 
Alternatively, when you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Ticket Dispatch

Tickets will be sent out as soon as possible, but please be aware that the latest to expect them is 5 days before the event.

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The Script will be touring the UK in February 2018. Tickets will be going on sale on Friday 15th September at 9:30am. Tickets are expected to sell quickly so check our bookig tips by clicking here.

The Script will be performing at the following venues:

First Direct Arena, 2nd February
Manchester Arena, 3rd February
Liverpool Echo Arena, 12th February
Nottingham Motorpoint Arena, 13th February
Genting Arena, 15th February
SSE Hydro, 16th February
Aberdeen BHGE Arena, 17th February 
Metro Radio Arena, 19th February
Cardiff Motorpoint Arena, 20th February
O2 Arena, 23rd February

Ticket Prices

The price below includes the booking fee we charge for each ticket. Each booking will be subject to a delivery processing fee. You'll be advised of all charges at the time of booking. Please note these are only for the standard tickets, there will be VIP tickets available at a higher price. 

First Direct Arena: Seating - £31.60 to £50.85 per ticket. Standing - .£42.60 per ticket.
Manchester Arena: Seating - £31.60 to £50.85 per ticket. Standing - £42.60 per ticket.
Liverpool Echo Arena: Seating - £30.25 and £49.50 per ticket. Standing - £41.25 per ticket.
Nottingham Motorpoint Arena: Seating - £30.35 to £49.50 per ticket. Standing - £41.25 per ticket.
Genting Arena: Seating - £31.25 to £50.50 per ticket. Standing - £42.25 per ticket.
SSE Hydro: £30.80 to £50.40 per ticket.
Aberdeen BHGE Arena: £42 per ticket.
Metro Radio Arena: Seating - £31.60 to £50.85 per ticket. Standing - £42.60 per ticket.
Cardiff Motorpoint Arena: £42.55 to £50.75 per ticket.
O2 Arena: Seating - £32.30 to £51.45 per ticket. Standing - £43.20 per ticket.

Ticket Limits

All the gigs are subject to a ticket limit per person, per card, per address. Any bookings over this limit may be cancelled.

First Direct Arena: 6 tickets maximum.
Manchester Arena: 6 tickets maximum.
Liverpool Echo Arena: 6 tickets maximum.
Nottingham Motorpoint Arena: 6 tickets maximum.
Genting Arena: 6 tickets maximum.
SSE Hydro: 6 tickets maximum.
Aberdeen BHGE Arena: 6 tickets maximum.
Metro Radio Arena: 6 tickets maximum.
Cardiff Motorpoint Arena: 8 tickets maximum.
O2 Arena: 6 tickets maximum.

Age Restrictions

First Direct Arena: Under 14s must be accompanied by an adult aged 18 years or over. 
Manchester Arena: Seating - Under 14s must be accompanied by an adult aged 18 years or over. Standing - Over 16s only.
Liverpool Echo Arena: Seating - Under 14s must be accompanied by an adult aged 18 years or over. Standing - 14s and older.
Nottingham Motorpoint Arena: Under 14s must be accompanied by an adult aged 18 years or over.
Genting Arena: Seating - Under 14s must be accompanied by an adult aged 18 years or over. Standing - Over 15s only, under 17 must attend with an adult of 18 years.
SSE Hydro: Seating - Under 14s must be accompanied by an adult aged 18 years or over. Standing - Over 16s only.
Aberdeen BHGE Arena: 14 years and over, anyone under 16 must be accompanied by an adult aged 18 years or over.
Metro Radio Arena: Seating - Under 14s must be accompanied by an adult aged 18 years or over. Standing - Over 14s only.
Cardiff Motorpoint Arena: Under 14s must be accompanied by an adult aged 18 years or over.
O2 Arena: Seating - Under 15s must be accompanied by an adult aged 18 years or over. Standing - Over 16s only.

Accessible Tickets

First Direct Arena: 0844 248 1585, then press option 2.
Manchester Arena: 0161 950 5229
Liverpool Echo Arena: 0844 8000 400
Nottingham Motorpoint Arena: 0115 835 3000
Genting Arena: 0800 640 5001
SSE Hydro: 0844 395 4000
Aberdeen BHGE Arena: 0800 988 4440
Metro Radio Arena: 0191 260 6066
Cardiff Motorpoint Arena: 02920 234 509
O2 Arena: 0208 463 3359

Booking Comfirmation

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 

Changing Address

If you've not made your booking yet please go on your online account and make sure we have the correct address. 
Alternatively, when you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Ticket Dispatch

Tickets will be sent out as soon as possible, but please be aware that the latest to expect them is 5 days before the event. Click here for update information on ticket dispatch.

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Online gift card payments through our partner site, Ticketmaster Theatre, are temporarily unavailable.

Don’t worry though! You can still pay for theatre tickets with a gift card – just book your tickets as usual and the get in touch with the team here with your booking reference number and gift card number. We’ll then process any valid gift card and refund the difference back to you.

Remember to check that your gift card is still valid by clicking here. We're unable to issue refunds on any expired cards.

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Just log into your Ticketmaster account here and choose Order History from the menu on the right. You’ll then need to click on the Print Receipt option for your Hamilton order to view your new details. You should see your cancelled tickets at the top and then the new date and seat details underneath.

Booked over the phone? No problem! If you don’t already have an online Ticketmaster account, you can create one here and then click on Order History – you can then search for your order using your phone number and card details. To view your new details, click on the Order Number to view your order details.

To view your order details in full, please make sure you’re using the full desktop version of our website, rather than the mobile version.

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Kendrick Lemar will be touring the UK in February 2018. Tickets will be going on an O2 Presale at 9am on Wednesday 4th October, Liver Nation Presale at 9am on Thursday 5th and general sale at 9am on Friday 6th October 2017.

This tour is expected to be popular, so to check our booking tips please click here.

Kendrick will be performing at the following venues: 
Genting Arena, 9th February
Manchester Arena, 10th February 
SSE Hydro, 11th February 
O2 Arena, 12th and 13th February

Ticket Prices

The price below includes the booking fee we charge for each ticket. Each booking will be subject to a delivery processing fee. You'll be advised of all charges at the time of booking. Please note these are only for the standard tickets, there will be VIP tickets available at a higher price. 

Genting Arena: £62 to £105.25 per ticket.
Manchester Arena: £62 to 105.25 per ticket.
SSE Hydro: £56.75 to £107.85 per ticket.
O2 Arena: £55 to £107 per ticket.

Ticket Limits

All the gigs are subject to a ticket limit per person, per card, per address. Any bookings over this limit may be cancelled.
 
Genting Arena: 6 per person
Manchester Arena: 6 per person
SSE Hydro: 4 per person
O2 Arena: 6 per person

Age Restrictions

Genting Arena: Only 14 years and over can attend. Anyone 14 or 15 must be accompanied by an adult aged 18 years or older. 
Manchester Arena: Anyone under 14 years must be accompanied by an adult aged 18 years or older. 
SSE Hydro: Only 14 years and over are allowed in the standing area.
O2 Arena: Standing - No one under 16 years is allowed in the standing area. Seating - Under 15 years must be accompanied by an adult aged 18 years or older.

Accessible Bookings

Genting Arena: 0800 640 5001
Manchester Arena: 0161 950 5229
SSE Hydro: 0844 965 4000
O2 Arena: 0208 463 3359

Booking Confirmation

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 

Changing Address

If you've not made your booking yet please go on your online account and make sure we have the correct address. 
Alternatively, when you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non-billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Ticket Dispatch

Tickets will be sent out as soon as possible, but please be aware that the latest to expect them is 5 days before the event.
 
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Niall Horan will be touring the UK in March 2018. Tickets will be going on an O2 Presale at 9am on Wednesday 11th October 2017 and  general sale at 9am on Friday 13th October 2017.

This tour is expected to be popular, so to check our booking tips please click here.

Niall will be performing at the following venues:
O2 Apollo Manchester - 15th March
SEC Armadillo Glasgow - 18th March
O2 Academy Brixton - 22nd March
Motorpoint Arena Cardiff - 24th March
Bournemouth International Centre - 26th March
Brighton Centre - 27th March 

Ticket Prices

The price below includes the booking fee we charge for each ticket. Each booking will be subject to a delivery processing fee. You'll be advised of all charges at the time of booking. Please note these are only for the standard tickets, there will be VIP tickets available at a higher price. 

O2 Apollo Manchester: £41.55 to £46.35 per ticket.
SEC Armadillo Glasgow: £33.50 to £44.85 per ticket.
O2 Academy Brixton: £45.70 per ticket.
Motorpoint Arena Cardiff: £33.85 to £44.85 per ticket.
Bournemouth International Centre: £38.50 to £43.45 per ticket.
Brighton Centre: £32.90 to £44.05 per ticket.

Ticket Limits

All the gigs are subject to a ticket limit per person, per card, per address. Any bookings over this limit may be cancelled.

O2 Apollo Manchester: 4 tickets maximum.
SEC Armadillo Glasgow: 4 tickets maximum.
O2 Academy Brixton: 4 tickets maximum.
Motorpoint Arena Cardiff: 4 tickets maximum.
Bournemouth International Centre: 4 tickets maximum.
Brighton Centre: 4 tickets maximum.

Age Restrictions

O2 Apollo Manchester: Under 14s must be accompanied by an adult aged 18 or over. 
SEC Armadillo Glasgow: Under 14s must be accompanied by an adult aged 18 or over. 
O2 Academy Brixton: No under 8s. Under 14s must be accompanied by an adult aged 18 or over.
Motorpoint Arena Cardiff: Under 14s must be accompanied by an adult aged 18 or over. 
Bournemouth International Centre: Seating: Under 14s must be accompanied by an adult aged 18 or over. Standing: 12 and over only, under 16s must be accompianed by an adult aged 18 or over.
Brighton Centre: Seating: Under 14s must be accompanied by an adult aged 18 or over. Standing: 14 and over only, under 16s must be accompianed by an adult aged 18 or over.

Accessible Bookings

O2 Apollo Manchester: 0161 273 7785
SEC Armadillo Glasgow: 0800 952 0110
O2 Academy Brixton: 0207 787 3159
Motorpoint Arena Cardiff: 02920 234 509
Bournemouth International Centre: 0844 579 3000
Brighton Centre: 01273 292 695

Booking Confirmation

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 

Changing Address

If you've not made your booking yet please go on your online account and make sure we have the correct address. 
Alternatively, when you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non-billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Ticket Dispatch

Tickets will be sent out as soon as possible, but please be aware that the latest to expect them is 5 days before the event.
 
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Billy Joel will be performing at Old Trafford in Manchester on Saturday 16th June 2018.

Tickets will be going on American Express Presale at 9:30am on Wednesday 4th October, and general sale at 9:30am on Friday 16th October 2017.

This tour is expected to be popular, so to check our booking tips please click here.

Ticket Prices

Tickets will be available from £46.00 up to £117.00 per ticket. The price includes the booking fee we charge for each ticket. Each booking will be subject to a delivery processing fee. You'll be advised of all charges at the time of booking. Please note these are only for the standard tickets, there will be VIP tickets available at a higher price. 

Ticket Limits

The ticket limit is 8 tickets per customer. All the gigs are subject to a ticket limit per person, per card, per address. Any bookings over this limit may be cancelled.

Age Restrictions

Under 12s must be accompanied by an adult aged 18 years or older. 

Accessible Bookings​​​​​​​

Customers will need to contact Old Trafford directly on 0161 868 8009.

Booking Confirmation

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 

Changing Address

If you've not made your booking yet please go on your online account and make sure we have the correct address. 
Alternatively, when you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non-billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Ticket Dispatch

Tickets will be sent out as soon as possible, but please be aware that the latest to expect them is 5 days before the event.

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Foo Fighters have announced 3 stadium gigs in 2018. Tickets will go on general sale at 9am on Friday 20th October 2017.

This tour is expected to be popular, so to check our booking tips please click here.

The gigs will be taking place at the following venues:
Manchester Etihad Stadium on the 19th June 2018.
London Stadium on the 22nd and 23rd June 2018. 

Details are very limited while everything is finalised and confirmed but please keep checking back on this page and once we have more details it'll be added here.  

Ticket Prices

The price below includes the booking fee we charge for each ticket. Each booking will be subject to a delivery processing fee. You'll be advised of all charges at the time of booking. Please note these are only for the standard tickets, there will be VIP tickets available at a higher price. 

Manchester Etihad Stadium: £43.45 to £74.25
London Stadium: Awaiting more details.

Ticket Limits

All the gigs are subject to a ticket limit per person, per card, per address. Any bookings over this limit may be cancelled.

Manchester Etihad Stadium: 4 tickets maximum.
London Stadium: Awaiting more details.

Age Restrictions

Manchester Etihad Stadium: Over 12 only in the standing area. Under 14s must be accompanied by an adult over 18.
London Stadium: Awaiting more details.

Accessible Bookings

Tickets will be available at from 9am on Friday 20th October.

Manchester Etihad Stadium: 0161 444 1894 option 5.
London Stadium: Awaiting more details.

Booking Confirmation

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 

Changing Address

If you've not made your booking yet please go on your online account and make sure we have the correct address. 
Alternatively, when you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non-billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Ticket Dispatch

Tickets will be sent out as soon as possible, but please be aware that the latest to expect them is 5 days before the event.
 
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Mariah Carey will be touring the UK in December 2017. Tickets went on general sale 8th September 2017.

Mariah will be performing at the following venues:
Manchester Arena - 10th December
O2 Arena - 11th December 

Due to phenomenal European public demand, Mariah Carey is adding an additional date to her 'All I Want for Christmas is You, Tour'.
The extra date will now be in Paris on Saturday, 9th December 2017. We have contacted our European customers with the option to attend the Paris show, instead of already booked Manchester/London shows.

Please note that should you still wish to attend the London and Manchester shows you do not need to email us, and your original booking remains confirmed. This offer is available until 5pm GMT on Tuesday 31st October.

If you wish to take up this offer, please contact us by clicking here.


Ticket Prices

The price below includes the booking fee we charge for each ticket. Each booking will be subject to a delivery processing fee. You'll be advised of all charges at the time of booking. Please note these are only for the standard tickets, there will be VIP tickets available at a higher price. 

Manchester Arena: £49.50 to £137.50
O2 Arena: £49.50 to £137.50.

Ticket Limits

All the gigs are subject to a ticket limit per person, per card, per address. Any bookings over this limit may be cancelled.

Manchester Arena: 6 tickets maximum.
O2 Arena: 6 tickets maximum.

Age Restrictions

Manchester Arena: Under 14s must be accompanied by an adult aged 18 or over.
O2 Arena: Under 15s must be accompanied by an adult aged 18 or over.

Accessible Bookings

The venues ask that the customers contact them directly.

Manchester Arena: 0161 950 5229
O2 Arena: 0208 463 3359.

Booking Confirmation

Once you've made your booking you will receive you booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 

Changing Address

If you've not made your booking yet please go on your online account and make sure we have the correct address. 
Alternatively, when you are booking we need to take the address that your card is registered to for our security checks. However we can change the address to a non-billing address 72 hours after the booking has been made. 
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Ticket Dispatch

Tickets will be sent out as soon as possible, but please be aware that the latest to expect them is 5 days before the event. For up to date dispatch information please click here

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We're constantly updating our website with the latest information about new events. Any big announcements will usually be posted on our home page, so keep an eye out for update.
 
We also have a weekly TicketAlert service that gives you up-to-the-minute announcements about tickets going on sale soon, popular events on sale now, special offers and competitions. You can also set alerts for us to contact you when we find out about a particular band or show going on tour in your area. We can't always let you know about events going on sale in advance – sometimes the details are kept under wraps until there's been an official announcement – but we'll let you know whenever we can.
 
There's really no reason not to stay on top of what's going on in the worlds of music, sport and theatre – click here to sign up to receive weekly TicketAlert emails today!
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We accept all major credit and debit cards:
  • American Express
  • Mastercard
  • Maestro
  • Ticketmaster Gift Card
  • Visa
  • Visa Delta
  • Visa Electron
Unfortunately, we can't accept payment from Diners and Laser cards or Paypal.

For more info on how to use your gift card, please click here.
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We're more than happy to help with any questions about events in England, Scotland and Wales, but Irish events are all handled by our counterparts in Ireland – that's Northern Ireland as well as the Republic of Ireland. 
 
Contact Details
 
From the Republic of Ireland: 0818 903 001
From the UK and anywhere else: 00 353 818 903 001
 
 
Postal address:
 
Ticketmaster
Grafton House 70
Grafton Street
Dublin 2
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We only sell for events in the UK, but there are branches of Ticketmaster and affiliated ticket agencies all over the world. To book for an event outside the UK, click here and choose the country you want to visit.
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We can't offer exchanges or refunds unless an event is cancelled, so we offer you the chance to insure your booking during the checkout process. At this point, you have to either select “Yes” to add insurance, or “No” if you don’t want to. If you don’t select either of the options, we default to “No”, as it's important to us that you're clear on anything being added to your order. We do confirm that insurance is being added to your order along with any extra charges.

If you have booked ticket insurance by accident and you don't need it, please contact Allianz to cancel the policy within 14 days of the booking. Unfortunately we are unable to cancel the policy for you as you are now the policy holder. You can contact Allianz on 0345 641 9726, by email on the form below, or by writing to the address below:

Email Allianz at: missedeventinsurance@allianz-assistance.co.uk

Customer Services Manager
Allianz Assistance (AGA)
Mondial House
102 George Street
Croydon
CR9 1AJ

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We can't offer an exchange or refund for your order unless the event is cancelled, but we do understand that things sometimes come up out of the blue that stop you from getting to your event. That's why we offer you the chance to add Missed Event Insurance to your order with Allianz Assistance. Here’s some useful information...

How do I buy Missed Event Insurance?
If it's available for your event, we'll offer you the chance to add insurance when booking your tickets online. Missed event insurance is only available when booking online.

How do I cancel my insurance policy?
If you have selected ticket insurance by accident and don't need it the you can contact Allianz to cancel it as long as its within 14 days of the booking. Unfortunately we are unable to cancel the policy for you as you are now the policy holder. You can contact Allianz on 0345 641 9726 or by email or the address below.


Who do I contact to make an enquiry about my insurance policy?
The insurance company, Allianz Assistance, are completely separate to Ticketmaster, so it's them you'll need to contact with any queries about your policy. There are a couple of different numbers, depending on what sort of query you have:


0345 641 9727 for anything to do with making a claim or making changes to your policy. 
0345 641 9726 for any general enquiries, cancelling the policy or to make a complaint

 
Email Allianz at: missedeventinsurance@allianz-assistance.co.uk

Customer Services Manager
Allianz Assistance (AGA)
Mondial House
102 George Street
Croydon
CR9 1AJ
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When you're booking with us, whether it's online or over the phone, we'll always be sure to give you a clear breakdown of exactly what charges are involved. The total you pay to receive your tickets is usually made up of:
  • The face value of each ticket
  • The service charge for each ticket
  • An order processing fee for the whole booking
We know no one likes to pay extra costs, so we do everything we can to keep our fees as low as we can, while still being able to offer you the best possible service.
 
Face Value
This is the base cost of your ticket, set by the event organisers – we're not involved in deciding the price, but it's usually based on the costs involved in presenting the event.
 
Service Charge
This is the only part of the booking that we keep – the face value goes straight to the event organisers. These charges help us to cover the costs involved in running our website and booking line. There are all kinds of things going on in the background – not to mention paying our hardworking staff who keep the cogs turning! The service charge can vary depending on the event – we agree the amount charged with the venue or promoter, based on the costs involved in them putting the show on and us organising the tickets.
 
Order Processing Fee
This is usually one charge for the entire order and covers the cost of processing the booking from beginning to end. This means processing your payment and delivering your tickets, whether that's by post, box office collection or TicketFast.
 
Facility Fee
Occasionally, there may also be a facility fee. This is set by the venue's box office, and we send the fee directly to them – we don't keep any of this charge. The reason for the fee varies, but it's usually there to help the venue make improvements.
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If you need accessible seats, most of the venues we sell for have the facilities to deal with any specific requirements you may have. Because we're not based at the venue, most theatres and arenas prefer to make bookings for accessible seats with you directly – they know their venue inside out, so they can make sure your seats are suitable and answer any questions you might have.
 
We can either pass your request on to the venue for them to get in touch with you, or we can give you contact details so you can call the venue yourself. To do this, search for the event you want to book for, click Search for Tickets and then you'll see the accessible seating button. You just need to fill out the form and our customer service team will be in touch.
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A presale is where tickets are released to a select group of people before the general public. Presales are typically made available to members of the artist's fan club, people who've booked previously for a particular venue or customers of a particular company like O2 or American Express – it really depends on the event.
 
Anyone eligible to book during a presale will usually receive an email beforehand, containing a password or a secure internet link which allows access to the tickets. This will be sent directly from the fan club or venue – wherever you signed up for the presale – so we don't have any access to passwords or links. If your password doesn't work please contact whoever provided you with the link and password and they'll be able to issue a new link. We don't have any access to the passwords and can't issue new ones.
 
If you're looking to access the presale for a particular artist we'd recommend checking their official website and keeping your eye on the media for details about upcoming tour dates.
 
Please note that if you are unable to book in a presale that tickets are always limited availability and have access to the presale never guarantees tickets. Our best advise would be to try and book during the general sale. Please read our helpful tips on how to improve your chances of getting tickets for busy events by clicking here.
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If discounts are available for children, students, OAPs – anyone – they'll be listed on our website when you're choosing your tickets. If you're still not sure, please feel free to call our booking line on 0844 844 0444 and one of our friendly agents will be more than happy to help. Please note that calls to 0844s cost 7p per minute plus your phone company's access charge. This line will be open from 08:00 - 20:00 Monday to Friday or 08:00 - 18:00 Saturday and Sunday.
 
If you're calling from overseas, it’s 0044 161 425 8777.
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If you're booking 10 or more tickets, it's always best to get in touch with our specialist Groups Department – there are sometimes special rates for big groups, so you don't want to miss out!
 
Check out group rates at www.ticketmaster.co.uk/groups
 
Contact Details
 
Telephone: 0844 844 2121. Calls to 0844s cost 7p per minute plus your phone company's access charge.
 
Contact us by clicking here.
 
Opening hours
 
Monday to Friday: 09:00 - 18:00 
Saturday: 09:00 – 17:00
Sunday: Closed
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Check out the official Theatre Token website here for full instructions on how you can use your vouchers – it's really straightforward!
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Like shopping baskets on other sites, My Basket is how you keep track of the stuff you want (tickets, parking, t-shits etc.) while you carry on browsing or leave the site to think about it.
 
Unlike shopping baskets on other sites, My Basket can't hold the actual tickets for you, which means they can still be bought by other fans. We'll remember your tickets selections and other items in your basket so you won't have to start from scratch when you come back.
 
How do I add items to My Basket?
Once you've selected tickets, just click the Remember for Later button at the bottom of the review or delivery page.
 
Why isn't the Remember for Later button there on every event?
If you don't see the Remember for Later button, it's probably because it's a really popular event that's just gone on sale. Tickets for those events go really fast, usually in the first few minutes, so there won't be anything left to remember for later! It's best to buy those tickets there and then to avoid missing out.
 
Can I edit stuff in My Basket?
You can't, but you're not stuck with them either – click the Find Different Tickets link on the left and you can search again. The original ticket selection will stay in your basket, so it's a great way to compare prices!
If you want to change the delivery method or remove, add or change the quantity of other items (parking, t-shirts etc) click Get Tickets and make your changes before paying.
 
Can I remove events from My Basket?
You can! Just hit Remove This Event to the left of the event name. If you have second thoughts, click Keep It.
 
Do I need an online account account to use My Basket
You don't – you can use My Basket without an account, but when you click Remember for Later, your selections and other stuff will only be saved on that computer.
If you want the freedom to view your basket on any computer, you need an online account. 
If you already have a My Live Nation account, you can sign in what that email and password on any computer to view your Ticketmaster shopping basket.
 
Why am I being asked to re-enter my offer code or password for tickets already in my basket?
If we're asking you to unlock a password protected offer again, it's just because you’re not signed into your account, so we don't recognise you.
 
Why has my event disappeared?
If you can’t see an event in your basket any more, it's most likely that the show's already been and gone.
Or, if you don't have an online account, you may lose events in your basket when we periodically delete anonymous data from our system. We have to do that every so often to keep our website running smoothly.
 
Why did the price change after I added tickets to My Basket?
Ticket prices are set by the venue and event organisers, who may occasionally decide to change the pricing depending on demand or other factors. We don't control ticket pricing because we don't own the tickets we sell – we're just selling them on behalf of the venue and event organisers.
 
Why is the delivery method I added to My Basket no longer available?
If the delivery method (standard post or UPS) has disappeared from your basket, it's most likely because it's too close to the event and there isn't enough time for us to get the tickets to you in that way.
 
Why is the special offer I added no longer available?
Discounts are quite often limited-time offers, so it might be that time ran out while the tickets were in your basket.
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Some events – usually festivals and big outdoor summer gigs – have small lockers where you can keep your valuables safe and charge your phone.
 
If lockers are available, we'll usually ask you if you want to add a locker ticket to your order when booking for the main event. You can also buy your locker tickets separately – just search our website for your event to check if they're available.
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If you get to the end of your booking online and then you get an error message, it might mean that the order hasn't gone through. Please double check by logging into your online account and checking the order history. If you're still not quite sure, give us a call on 0333 321 9999. If you're calling from overseas, it's 0044 161 425 8777.
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The service charge can sometimes vary, depending where you buy your tickets. It's always the same whether you book online or over the phone through us, but sometimes you can avoid paying a charge if you go to the venue box office in person and pay in cash. That's not always the case though, so it's always best to double check with the venue before making the trip down there.
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Your card is charged as soon as you make the booking. It can sometimes take a few days for the money to be claimed though, so it might not show up on your statement straight away. Don't worry because once the booking has been authorised the money is earmarked so that when we are ready to take the money, it won't be spent.

If you're not sure if a booking's gone through, you can always check the order history in your online account. As always, feel free to get in touch if there’s anything you're not sure about.

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We always aim to make buying tickets as quick and easy as possible. Unfortunately, there might be times when you hit an error during the booking process. We understand this can be frustrating, so to try and avoid any problems in the future, take a look at our checklist here:
 
Are graphics and cookies enabled on your computer?
If your browser is set to block cookies, it's also blocking us from placing your seating info into your computer's temporary memory. If we can't hold the seating info in that way, we can't carry on with the booking. Check your browser preferences to make sure that you can accept cookies and that cookies aren't limited to retrieval by the originating sender. Remember – our cookie is only held in your system's RAM while the browser is open, so it's erased as soon as you close down the browser. Nothing is written to or read from your hard drive.
 
Are you accessing Ticketmaster through a direct internet connection, or are you using a proxy server?
Some online service providers use a proxy server. Proxy servers save copies of sites on their server rather than connecting users to the internet or the specific site requested. In most cases, this works fine, but using a proxy server might prevent you from booking tickets because you need to access our ticketing system directly. If you're not sure if you're accessing the internet through a proxy server, double check with your internet service provider.
 
Have you got JavaScript enabled on your computer?
Parts of our site, like our seating charts, can't be accessed without JavaSpript –if you're having trouble loading a page properly, this might be why. Check your browser preferences to make sure JavaScript is enabled.
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We're not set up to accept payment from Ambassador gift vouchers, so if you've got some you'd like to use, you'll need to call the Ambassadors Theatre Group on 0844 871 7627, calls to 0844s cost 7p per minute plus your phone company's access charge.
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Ticketmaster Offers is powered by Ticketmaster to bring you discounts on some of the top events that we sell for – we work closely with some of the industry's finest to get you these great deals!
 
So how does it work?
Check the Ticketmaster Offers section of our website regularly for any new discounts, or sign up to our weekly newsletter and get all the best discounts for your local area straight to your inbox. You can also follow us on Twitter and Facebook for the latest releases.
 
How long do the deals run for?
The amount of time a deal can run for varies. You can check how long you have to get your hands on the offer you're interested in on the Deal Info section of the deal page.
 
I'm paying less for my ticket – does that mean I'll get a seat with a terrible view?
Nope. The tickets on Ticketmaster Offers work pretty much the same as any normal ticket would. For some events you can see a seating plan and pick your own seats, just like you would with a full price ticket.
 
Can I get a weekly newsletter for more than one location?
Your localised newsletter gives you deals specific to your area, but you can always check out the Ticketmaster Offers website for deals in other regions. Or you can change your email preferences in Settings to include all regions.
 
How can I change my location?
You can change your location under My Settings in the top right of the page. If you can't see it, it’s because you didn't click the Remember My Location box when you signed up. To fix this, you'll need to unsubscribe from your emails then sign up again, remembering to make sure that the box is ticked.
 
How many discounted tickets can I buy at once?
You can book as many tickets at a time as you'd usually be allowed through Ticketmaster – it really depends on the event.
 
What about big groups?
Groups bookings are handled by our specialist Groups department – give them a call on 0844 844 2121. Calls to 0844s cost 7p per minute plus your phone company's access charge.
 
Can I buy a ticket deal as a gift?
Of course! Your tickets will be just the same as any normal ticket – just at a much better price. Or why not choose a Ticketmaster Gift Card? That way, your friends and family are sure to get a gift they love.
 
Can I get a refund?
If your event has been cancelled or rescheduled, we're more than happy to issue a refund. Unfortunately, as part of our purchase policy, we can't offer a refund, exchange or transfer of tickets under any other circumstances.
 
What happens once I've booked my ticket?
Ticketmaster Offers is powered by Ticketmaster, so once you've chosen your deal you can continue the transaction as you usually would. It's completely secure and really easy to use, just as you'd expect from one of the world's biggest ticket providers.
 
I can't find the answer to my question here – who can I contact for help?
If we haven't answered your question here, just click here for more details on how to get in touch.
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We know it can be frustrating when you've found the perfect seats, just to get partway through the booking process to somehow end up losing them. We want you to see your show from the best possible seats, so here are a few things to check if you're having problems:
 
Are you signed into your online account?
It's always best to make sure you're signed into your account before starting a booking. The checkout process has a time limit and we know that some of you don't book through us very often, so it's a real pain when you've chosen your seats just to be timed out when you can't remember your password.
 
Is your billing information up to date?
It's a good idea to make sure your address and credit card details are up-to-date before you start booking. You don't want to get all the way through just to fall at the final hurdle when you can't find your card to put the new details in!
 
Have you got our website open in more than one window?
Please only use one browser window at a time to hold tickets. We have systems in place to stop automated programs from booking up all the tickets – this means that if you try to hold 2 sets of tickets at once in separate windows, the seats will be released.
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Ticketmaster Platinum are premium tickets made available by artists and event organisers through Ticketmaster. They give fans safe and fair access to some of the best tickets in the house at market driven prices.

Why are these tickets a higher price than tickets on the main website? Are these re-sale tickets?

No these aren’t resale tickets. Platinum tickets are being sold for the very first time through Ticketmaster. The prices are adjusted according to supply and demand, similar to how airline tickets and hotel rooms are sold. The goal is to give the most passionate fans fair and safe access to the best tickets, while allowing the artists and everyone involved in staging live events to price tickets closer to their true value. 


Do I get anything else with my Platinum tickets?

Platinum Tickets aren’t part of a package, so the price you're paying is just for the tickets – there aren't any added extras or VIP/hospitality elements to the booking.


When are my tickets going to be dispatched?

We aim to post Platinum tickets 7-10 days before the event, unless we tell you differently when you book. If you haven’t received your tickets by 48 hours before the show, please click here to contact us so that we can help.


How are my tickets delivered?

It really depends on the event – we may use standard post, secure post or box office collection. If you live outside the UK, it’s likely that you’ll be offered box office collection, as we may not be able to get the tickets to you in time through the post. Don’t worry though, this will all be confirmed to you when you book.


Can I change my delivery address after booking?

You can! Please contact us as soon as possible once you’ve moved so that we can update the address for you – more info on that here.


Why can't I see my Platinum orders in my online account?

You won’t be able to see your Platinum tickets in your online account with us because Ticketmaster Platinum is booked using a different system, which doesn’t link to your online account at the moment. It’s nothing to worry about though! If you need to check your order details, please take a look at your confirmation email or give us a call on 0333 321 9986 if you have any questions. This line’s open 09:00-20:00 Monday to Friday and 10:00 -16:00 Saturday & Sunday. Or, if you’d prefer, you can send us an email – more details here

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Always read the fine print! It can be a bit of a headache sometimes, so we've tried to make our Purchase Policy simple and straightforward. Click here to read it in full.
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The billing address is the address you have registered with your card issuer – it's where they send your statements, if you still get them through the post. 
 
We have some pretty strict security guidelines in place, so we can only send tickets to the billing address of your card. We run regular checks to make sure that the name and address on your booking matches your credit or debit card billing address – really, this is all in place to help protect you against fraud.
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Tickets for some events are available to book before they're released to the general public. You usually need a password or a secure link which is sent out by the venue, artist, team, promoter or event sponsors. These passwords are usually sent to exclusive members of fan clubs or customers of a particular company like O2 or American Express – it varies depending on the event.
 
Presales are usually sold from a separate allocation of seats, which may not be the same as the tickets being released to the general public. This gives you the chance to book before the general release, which often means there are less people competing for the pool of tickets available. But this doesn't necessarily guarantee you to getting better seats. When an event's really popular, how close you are to the stage sometimes comes down to the luck of the draw and sometimes you might find that you get tickets closer to the stage during the general sale.
 
It's important to remember that we can't offer an exchange if you book during the presale and then find tickets that you'd prefer during the general sale, so please make sure you're happy with the seats before going ahead and booking them.

Please note that if you are unable to book in a presale that tickets are always limited availability and have access to the presale never guarantees tickets. Our best advise would be to try and book during the general sale. Please read our helpful booking tips by clicking here.
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This is a security check to make sure that fans all have fair access to tickets. There is software out there that allows people to buy large numbers of tickets in a short space of time, which isn't very fair.   The word verification we use is called reCAPTCHA. This service is used to digitise books, newspapers and old radio shows – words are chosen from the reCAPTCHA database completely at random, so when you type them in, our system knows you're a human, not a machine.
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This allows MasterCard users to feel more secure when buying online with your credit cards by boosting the protection on your account – it works in a similar way to a PIN number to protect against unauthorised use of your card.
 
How does it work?
Once you've registered and created your own SecureCode, you'll be prompted at the checkout automatically to enter your SecureCode each time you make a booking with us. This allows our bank to quickly confirm that you're authorised to use the credit card and then the booking's complete. 
 
What do I do if I've forgotten my password?
SecureCode is run directly by MasterCard, so if you're having problems logging in, please contact your card issuer directly for more help.
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It's a global Visa program designed to make shopping online with your credit or debit card even more secure by protecting against anyone using your card without authorisation.
 
How does it work?
When you sign up to Verified by Visa, you choose a personal password on your card issuer's website. You'll then just need to enter the password when prompted during the checkout process when you're shopping online – it's that simple!
 
What do I do if I've forgotten my password?
The program's run directly by Visa, so if you're having problems logging in, please get in touch with your card issuer directly for more help.
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Safe Technology
Our secure server software (SSL) is some of the best software available today for secure e-commerce transactions. It encrypts all your personal information so no one else can access it.
 
Credit Card Protection
When you buy online, credit card transactions are generally protected against fraud by law, and your liability is limited. You can check with your credit card company for full details. Improvements in technology have also significantly reduced the chance of online credit card fraud.
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Most venues have reserved seats – you'll get a row and seat number and that seat is yours for the night. You can usually check where your seats are on the seat map before you book them.
 
Some venues have unreserved seats. This means that seats are first come, first served so you're not guaranteed a specific seat. For these events, if you want a seat you'll need to get there early – otherwise you may have to stand!
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Online
The quickest, easiest, most convenient way for you to buy your tickets is through our website. We have up to date venue information and directions, easy to read colour seating charts and for a lot of events you can now print your tickets instantly using TicketFast.
 
Phone
If you'd rather give us a call, our booking line's available on 0844 844 0444. Calls to 0844s cost 7p per minute plus your phone company's access charge. If you're calling from overseas, it's 0044 161 425 8777. We're open 08:00-20:00 Monday to Friday and 08:00-18:00 Saturday & Sunday.
 
Box Office
A lot of venues have their own box office where you can show up to buy your tickets in person, face to face. Not every venue has its own box office though, and the opening hours can vary, so it's best to take a look at the venue's official website before making the trip down there.
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We get an allocation of tickets to sell on behalf of the venue and event organisers, and tickets can be snapped up really quickly for popular events. But sometimes, you might notice that more tickets become available after you've booked – this can be for a number of different reasons. So why are better tickets sometimes available...
 
...a few minutes after tickets go on sale?
When you're booking on our website, you select your tickets first. Then if you're happy with them, you can go on to fill in your billing details and complete the order. This whole process takes a few minutes, so while you're doing that, those tickets are actually held for you, which means that no one else can access them. If someone selects tickets but then decides they don't want them, or they don't complete the booking in time, the seats will be released to give someone else the chance to book them. 
 
...a few days after tickets go on sale?
Sometimes, a customer may try to book tickets but their credit card is declined. The tickets are sometimes held for them, and we'll try to get hold of them to take payment. If we can't get hold of them after a few days, we'll release the tickets for someone else to buy.
Other times, with really popular events there is a ticket limit in place. If a customer books more than they're allowed, we're asked to cancel any extra tickets, and they'll be put back on sale.
 
...a few weeks before the event?
We might get another allocation of tickets to sell as the event approaches. This can be for a couple of reasons – the event organisers may have originally been holding tickets for their own use, which they no longer need so they're released to give someone else the opportunity to go instead. Or they may realise that more seats than expected will have a full view once the stage layout has been confirmed and tested.
 
It's important to remember that we can't offer any exchanges once you've made your booking, so please make sure you're happy with the location of your seats before you book!
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Our Interactive Seat Maps are designed so that you can't leave a single unsold seat on its own. We know it can be frustrating when there aren't many tickets left, but most people prefer not to sit on their own at a show, so if a seat is left on its own it's very unlikely to sell. 
 
We're sorry if there was one particular set of seats that you wanted, but we agree with the venues we sell for not to leave single seats on their own – if there are no other seats that you'd like for your show, we'd suggest checking the availability for other dates if it's on for more than one night.
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When a really popular event goes on sale there can sometimes be thousands of people all trying to buy tickets at the same time. With fans booking over the phone and online, we can process hundreds of bookings at once – so sometimes they can go really quickly.
 
Think of it this way – if Robbie's playing a stadium with a 20,000 seat capacity and 500 fans all log on to buy 4 tickets each...that’s 2,000 tickets gone in seconds!
 
If you're unlucky with getting tickets when they first go on sale, we'd always advise to check back to our website nearer the day of the show – there's always the chance that more tickets could be released once the stage layout has been confirmed. Unfortunately, we are unable to contact customers if more tickets come available on sale.
 
To improve your chances of getting tickets next time, plesae click here for our helpful tips.
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We want to make sure that as many fans as possible get the chance to book. When you select your seats, you're actually holding those tickets while you go through the checkout process, so no one else can access them. 
 
We have to limit the amount of time you can hold the tickets, otherwise we'd be left in a position where someone can grab the tickets, go and make a cup of tea, pop off down to the shop etc, then decide that, actually, they don't want them. This wouldn't be very fair to all the other fans who desperately want tickets and are ready to pay there and then but can't get their hands on any.
 
The amount of time you have can vary depending on how busy the website is, but we'll always make sure there's enough time to fill in your details and check the information carefully before paying for your tickets.
 
Click here for our troubleshooter if you're having problems with being timed out.
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In short, we want to make sure that everyone gets a fair chance to buy tickets – the limit's there to keep the first person in the queue from buying up all the best seats and leaving nothing for the everyone behind them!
 
The ticket limit will usually be decided by the event organisers and we'll make sure we advertise this at the very beginning of the booking process on our website. It usually applies per person, per credit card – sometimes, if it's expected to be really popular it may also be per household. Please be sure to look out for this – you can't book more than the limit in any one transaction, but unfortunately we can't stop you from going in and making a second booking.
 
It's not that easy to get around the system, though – if we do find that someone's booked more tickets than they're allowed, we may well cancel some or all of their tickets, without notice.
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If you’re trying to book tickets and you get the message “No exact matches were found”, this means that the tickets you were looking for aren’t available at the moment. If you’ve searched for tickets in a specific price level or area of the venue, it could just be that we don’t have any availability in those areas, so we’d recommend widening your search by choosing “Best Available”.

 

Sometimes, it may mean that there are no tickets available at all at the moment – with really popular events, tickets can sometimes sell in minutes. When the allocation of tickets we have has sold, you’ll get the message “No exact matches were found”. We don’t update the page to say it’s sold out because we may still get another allocation of tickets to sell.     

                                   

If you’re trying to book in a presale, please try again during the general sale when more tickets are released.

 

If you’re trying to book on the day they go on general sale and it’s a big arena or stadium, keep checking back through the day in case more tickets are released. It’s also worth checking back nearer to the event date, as more tickets are sometimes released closer to the time.

 

We don’t have the facility to email you to let you know if more tickets are released, but if you use Twitter, it’s worth keeping an eye on @TicketmasterUK and #tmExtras, as we’ll often update our followers with details as soon as we get them.

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Tickets for some events are available to book in a presale, before they’re released to the general public. You’ll usually need a password or a secure link which is sent out by the venue, artist, team, promoter or event sponsors.

Presales don’t guarantee you to tickets, but they do give you the chance to book tickets earlier, with fewer people trying to book at the same time. So if you are trying to find tickets and the result are "currently not available", that means the presale allocation has sold.

We’d never say that tickets are sold out in a presale because you’ll always have the chance to book in the general sale as well. Please read our tips on how to improve your chances of booking tickets for popular events by clicking here.

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CAPTCHA stands for "Completely Automated Public Turing test to tell Computers and Humans Apart". We use it on our website to prevent anyone trying to book a large number of tickets with bots and bypass the ticket limit.

                                                                                                    

The CAPTCHA can detect certain types of behaviour on your session, so if you’re noticing that it’s a bit difficult to read, it might have detected something unusual. This can be things like having our website open in more than one browser window, making a large number of reservations for the same event or possibly even malware on your system.

 

For tips on how to give yourself the best chance of securing tickets when a popular event goes on sale, check out our page here.

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We know it can be tense trying to bag your tickets during a presale – if you’re running into problems, here are a few things you can check:

 

For O2 Priority and SSE Rewards presales – are you logged onto the correct website?

O2 Priority and SSE Rewards presales are only open to their customers. To access the presale, please make sure that you’re logged into your O2 Priority or SSE Rewards account, then follow the link from their website.

 

Are you following the correct link?

Presales can very rarely be accessed via the main Ticketmaster.co.uk site – as they’re only open to a limited group of people, you’ll usually need to follow a specific link. If you’ve received an email letting you know about a presale, please make sure you’re following the link provided. If you’ve logged onto the main Ticketmaster.co.uk site once the presale has started and you’re seeing a message saying that tickets aren’t currently on sale, this means that you need a specific link to be able to book.

 

Are you seeing a message that says “Sorry, no exact matches were found”?

If you’ve got as far as searching for tickets and going through the CAPTCHA where you have to enter a security word and then you see a message saying Sorry, no exact matches were found, but other tickets may still be available - this means that the tickets you requested aren’t available at the moment.

 

If you searched for tickets in a specific area, try searching for “Best Available” instead, or change the number of tickets on your search. If you’ve tried all of this and you’re still getting the same message, it’s likely that we don’t have any more tickets available at the moment.

 

Don’t forget, when an event’s really popular tickets can sell very quickly. Having access to a presale doesn’t guarantee you tickets, it just gives you the opportunity to book before it’s opened up to the general public. If you’ve been unlucky, you can always try again in the general sale. Read our helpful booking tips by clicking here!

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We’ll always try to send as many tickets as possible by standard post, as we know you’d prefer to keep costs as low as possible. We’ll only ever send your tickets by secure post if we’re not able to replace them if they were to go missing somewhere on their way to you.

 

We know it’s not likely that tickets will go missing in the post, but it can sometimes happen and we don’t want you to be stuck without a way of getting into your event. Where tickets can’t be replaced, we’ll always use secure post so that the delivery can be tracked.

 

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Many customers like to book tickets for shows when they visit the UK and we process hundreds of orders for customers from outside the UK every week.

 

When booking tickets from an overseas address, when you get to the Select Delivery Method page, please double check that you’re choosing the tab for Other Countries. Your details won’t be accepted if you’re trying to enter an overseas address on the Great Britain dispatch page.

                                                                                                      

If you’re having problems with the payment being authorised, we’d recommend that you contact your card issuer – they may have flagged a payment to a UK website as unusual activity and declined the payment.  

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Sometimes really popular events can sell very, very quickly. When there are no more tickets available, we’ll always recommend that you keep checking back to the website in case more tickets are released later on.

 

Extra tickets are never guaranteed though and we often don’t get any advance warning that they’re going on sale – they can quite literally be released at any moment! Unfortunately, this means that we could never guarantee to contact you about extra releases, so a waiting list isn’t something that we operate as we don’t want you to be disappointed. We know you’re keen to book, so your best bet is to keep checking the website and, if you’re on Twitter, follow @TicketmasterUK for updates and keep an eye on the hash tag #tmExtras.

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You can find plenty of information about your festival below!

Remember there is plenty of information about line-up and festival details on our Festie Guru site. Your path to festival enlightenment starts here.

Booked the tickets for a family member or friend?

The tickets have your name on them as the cardholder, but this doesn't actually affect getting into the festival. You can use them or pass the tickets on to whoever you like and they'll be allowed into the festival regardless of the name printed on them.

However if you still have any queries about the booking the cardholder still needs to contact us.

Deposit information

For information regarding deposits and to check when your next payment is due please click the links below. 

If you want to pay off your deposit tickets early click here for more details.

If you need to change the card details on you deposit tickets click here for more details.

Please note that the payments will be taken on the dates below but may take a few days to show on your statements, so don't worry if it doesn't show up straight away.

Big Feastival 2017: Click Here
Creamfields 2017: Click Here
Leeds Festival 2017: Click Here
Reading Festival 2017: Click Here
South West Four 2017: Click Here
V Festival 2017: Click Here

Ticket Dispatch

You can check the delivery status of your festival tickets here

Booking information is available below. More information will be added below as soon as its been made available so keep checking back! 

The festivals are arranged in date order.

Bloodstock, 10th to 13th August at Catton Park



Ticket Prices

Tickets are available at £148 each, including booking fee.

Age Restrictions

Anyone under the age of 16 must be accompanied by an adult aged 18 or over. 

Disabled Access

Just book a standard ticket as usually, and then go on the Bloodstock website to fill in a access request form to send in with proof of disability.

For more information, such as line up or travel details, please click here to access the official website.

V Festival, 19th to 20th August at Hylands Park and Weston Park



For full information please click here for our V Festival information page!

For more information, such as line up or travel details, please click here to access the official website.

Creamfields, 24th to 27th August at Darebury

For full information please click here for our Creamfields Festival information page!

For more information, such as line up or travel details, please click here to access the official website.

The Big Feastival, 25th to 27th August at Alex James' Farm



For full information please click here for our Big Feastival information page!

For more information, such as line up or travel details, please click here to access the official website.

Leeds Festival, 25th to 27th August at Bramham Park



For full information please click here for our Leeds Festival information page!

For more information, such as line up or travel details, please click here to access the official website.

Reading Festival, 25th to 27th August at Richfield Avenue



For full information please click here for our Reading Festival information page!

For more information, such as line up or travel details, please click here to access the official website.

SW4, 26th and 27th August at Clapham Common



Ticket Prices

Weekend Tickets: £118.12 each including booking fee.
Saturday Tickets: £64.69 each including booking fee.
Saturday VIP Tickets: £137.50 each including booking fee.
Sunday Tickets: £61.88 each including booking fee.
Sunday VIP Tickets: £137.50 each including booking fee.

Age Restrictions

Strictly over 18 years only.

Accessible Tickets

To book accessible tickets please call 0800 988 4440. Lines are open 9am to 6pm Monday to Friday, and 10:30am to 3:30pm Saturday.

For more information, such as line up or travel details, please click here to access the official website.

House of Common, 28th August at Clapham Common



Ticket Prices

Tickets are £42.19 each, including booking fee. 

Age Restrictions

Anyone under 16 must be accompanied by an adult aged 18 or over. Children aged 10 or younger can attend free of charge but must have a child ticket and be accompanied by a ticket holding adult. 

Accessible Tickets

To book accessible tickets please call 0800 988 4440. Lines are open 9am to 6pm Monday to Friday, and 10:30am to 3:30pm Saturday.

For more information, such as line up or travel details, please click here to access the official website.

Loopallu, 29th to 30th September at Ullapool



Ticket Prices

Adult tickets are £88 each.
Child aged 5 to 12 are £16.50 each.
Child aged 0 to 5 are free of charge, but must have a ticket..

Age Restrictions

Anyone under 16 must be accompanied by an adult. Children aged 4 or younger are free of charge with a full paying adult, but you must select a ticket at the time of booking. Discounted tickets are available for children aged 5 to 12 years.

For more information, such as line up or travel details, please click here to access the official website.

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Type in the event or artist in search box in the top right hand side of the screen, from there you'll be able to see when tickets are due to go onsale. International customers please be aware that all times listed on the site are UK time. 

If you cannot find the event or artist, you're looking for, you can sign up for Ticket Alerts page by clicking here to see what's on offer and sign up for the info you'd like to receive.

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We know it can be frustrating to receive an error message when you're in the midst of purchasing tickets-particularly when you're vying for popular tickets to hot events and we are sorry for any inconvenience caused. Below we've explained possible causes for error messages and how to avoid them in future.


Cookies and Graphics
Your browser must be set to accept cookies and graphics in order for you to purchase tickets from Ticketmaster. Make sure your computer is set to accept cookies and graphics before you try to make a purchase.

Make sure nothing is blocking your browser from accepting cookies, which will also block Ticketmaster from placing your seating information in your computer's temporary memory which is necessary to purchase tickets (See Cookies and Graphics section).


Proxy Servers
Problem: Some online service providers, such as AOL or Prodigy, use a device called a proxy server. Proxy servers save copies of sites on their server rather than connecting users to the Internet or the specific site requested. In most cases this works fine.

Solution: Using a proxy server might prevent you from purchasing tickets because you need to access our ticketing system directly. If you do not know if you are accessing the Internet through using a proxy server, contact your Internet service provider.

Access Ticketmaster through a direct Internet connection and not through any service using proxy servers.


Transaction No Longer Active
Problem: This error is caused by an interruption to the transaction process. During the ticket buying process, our computer or your computer lost access to our ticketing systems. Receiving this error means that your request did not make it to the ticketing system.

Solution: Please resubmit your ticket request and try again.


Too Much Time Has Elapsed Before We Received Your Information
Problem: This error is caused when the ticketing system releases your seats because the transaction took too long. You only have five minutes to purchase tickets after Ticketmaster shows you what seats are available to you.

Solution: A slow Internet connection may cause this error. You might try disconnecting and then reconnecting to your Internet provider to improve the speed.

Please resubmit your ticket request and complete your order within five minutes.


Sorry, we are unable to fulfill your specific request.
Problem: This error appears when, at the moment you submit a request for tickets, the ticketing computer can't find the number of tickets you requested in any one place. If you checked for a single seat and got this message, Ticketmaster has probably sold out of its allocation for the event. However, you should check back on the site from time to time, as new seats may become available.

Solution: If you selected more than one seat, try decreasing the amount. You may also want to try a different seating area or select "best available" to see if there are seats available in another section.
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Ticketmaster Auctions aren't quite like other online auction sites. Our auctions allow our venues, promoters and artists to sell tickets directly to fans, at a fair market price. When you bid on tickets, you'll be deciding for yourself how much you'd like to pay to attend the event. 
 
Take a look at our Frequently Asked Questions below for everything you could need to know about Ticketmaster Auctions.
 
How are seats assigned?
 
The main difference with Ticketmaster Auctions is that there can be more than one winner for the same auction. However, you're not bidding for specific seats – just for tickets to see the show. The seats will be allocated to you later, based on how high your bid was.
 
All seats up for auction are ranked by the event organisers according to how desirable they think they'll be. At the end of the auction, tickets are assigned to the winning bidders based on those rankings. So just as an example, the person with the highest bid would be most likely get seats towards the front, and those who bid less would be further back.
 
How are auction bids ranked?
 
Bids are ranked by the amount per ticket. If two people bid the same amount, the tie breaker will be based on when the bids were placed – the earlier bids will rank higher.
 
Do you offer Proxy Bidding?
 
We don't – if two customers bid the same amount, we'll do a tie breaker based on who bid first, so it would be a bit unfair to allow proxy bidding. This means you'll have to watch closely to make sure you're still winning, and rebid if necessary.
 
How much will I pay?
 
The bid amount you enter will be the amount you pay per ticket if you win. Your card will be charged when the auction closes. The price breaks down to:
  • Your bid amount per ticket
  • Delivery price
  • Order processing fee
The one exception to this is for Uniform Payment Auctions, where the price per ticket is equal to the lowest winning bid in your ticket group. A Uniform Payment Auction will always be clearly labelled on the auction page.
 
Can I change my address or card details once I've submitted a bid?
 
Unfortunately you can't – once the bid’s been submitted we can't edit any of the billing or shipping information.
 
I've changed my mind – can I cancel my bid?
 
Once you've submitted a bid it can't be cancelled, so if you win your card will be charged. Please be sure to check the details carefully and be sure that you're happy to pay the amount before bidding.
 
When will my card be charged?
 
Your card will only be charged if you have a winning bid when the auction closes.
 
How can I keep track of my bids?
 
We'll always try to send you an email if your bid isn't winning, but there can sometimes be delays – to play it safe, it's best to keep an eye on your bids through your online account. Just log in and choose Current Auction Bids from the menu on the right.
 
Can anyone take part in an auction?
 
To be eligible you need an online account and a credit or debit card that has a billing address for the same country that the event will be held in. The card must also pass the bidding authorisation process...
 
This is where we check that the name, address, post code and CIN number you provide match those registered with your card. If they don't match, you won't be allowed to place a bid. Please also keep in mind that your card's expiry date must be at least one week after the auction closes.
 
How many times can I bid?
 
As many as you like! If you rebid from the same account, it will be considered your new bid and your previous bids will no longer be valid. If you have more than one bid pending in the same auction because you've used different accounts and credit cards, then you may win more than one set of tickets. Check the Auction Terms for more details.
 
How do I rebid?
 
Easy! Just go back to the auction homepage, select the number of tickets and the amount you'd like to bid, and then hit the Place Bid button.
 
How do I get accessible seats through an auction?
 
Each individual venue has their own procedure in place for booking accessible seats. Go to the auction bid page and click on the accessible seating button for more information.
 
Why am I seeing £1.00 charges on my card after bidding on an auction?
 
To take part in an auction, your card has to pass pre-authorisation. During the pre-authorisation process, we use a £1.00 charge to check your bank and validate the billing address, your identification and that your card is active. If this validation passes, your bid is accepted. Every time you attempt to get your card through pre-authorisation, a £1.00 charge will appear on your account – this is just temporary though, so we don't actually collect the charge. Any £1.00 pre-authorisation charges will be removed from your transaction activity within 5-10 days.
 
When will I receive my tickets?
 
They'll be sent out to you using whichever delivery method you chose, once your credit card has been authorised for payment by your bank. You'll receive an email confirming that the payment has been taken, along with your seat details and delivery information.
 
Why am I being blocked from taking part?
 
This could be for a couple of reasons:
  • Your card didn't pass pre-authorisation and you haven't resolved the discrepancy with your bank yet
  • We've previously had to cancel a bid because of a violation of the auction terms
 
How many tickets can I bid on?
 
The maximum number of tickets allowed will be confirmed on the auction bid page. You can't have more than one valid bid at a time on the same credit card number or Ticketmaster account. Any ticket limits applied to the presale or general sale don't apply to tickets booked through an auction. Take a look at the Ticketmaster Auction Terms for more details.
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Please see the below if you wish to make a booking for an event overseas or contact Ticketmaster in a different country.
 
Australia
 
0061 39256 8800
 
Belgium
 
070 222 107
 
Canada
 
 
Alberta
Calgary: 403-777-0000
Artsline: 403-299-8888
Sportsline: 403-777-0633
American Express Front of The Line®: 403-299-8866
Edmonton: 780-447-6812
Sportsline: 780-447-6800
American Express Front of The Line®: 780-447-6823
Red Deer: 403-340-4455
 
Other helpful numbers
Canadian Finals Rodeo Fan Club: 780-447-6808
 
Columbia
Kamloops: 250-374-9200
Kelowna: 250-860-1470
Penticton: 250-770-1470
Prince George: 250-614-9100
Vancouver: 604-280-4444
Artsline: 604-280-3311
Sportsline: 604-280-4400
American Express Front of The Line®: 604-280-AMEX (2639)
Victoria McPherson Box Office: 250-386-7600
 
Other helpful numbers
Accessible Seating BC Events: 604-682-6736
BC Place & Canucks Events: 1-800-663-9311
Molson Indy: 604-280-INDY (4639)
 
Manitoba
Winnipeg: 204-780-3333
 
Ontario
Barrie: 705-739-7666
Guelph: 519-763-9277
Hamilton: 905-481-4444
Lindsay: 705-328-0123
London: 519-488-1012
Oshawa: 905-433-9494
Ottawa/Gatineau: 613-755-1111
Sportsline: 613-755-1166
Peterborough: 705-748-3329
Toronto: 416-870-8000
Artsline: 416-872-1111
Sportsline: 416-872-5000
American Express Front of The Line®: 416-345-8992/1-800-265-5566 (Outside Toronto)
 
Saskatchewan
Saskatoon: 306-938-7800
 
Denmark
 
All enquiries: +45 70 15 65 65
 
Finland
 
Phone sales: +358 (0) 600 10 800
 
France
 
Phone sales: +36 892 390 100
Customer support: +33 149 975 191 (Monday - Friday 09:00-18:30 & Saturday 09:00-18:00)
 
Germany
 
Phone sales: +49 (0) 1805 969 0000
Technical support: +49 (0) 1805 969 000 767
 
Italy
 
+39 892 101 (Open Monday - Friday 08:00-21:00 & Saturday 09:00-17:30)
 
Mexico
 
Sales: +52 55 5325 9000 (Monday - Sunday 10:00-19:00)
Customer Service: +52 55 5325 9000 - Option 2 (Monday - Friday 08:00-22:00, Saturday 09:00-21:00 & Sunday 10:00-19:00)
 
Netherlands
 
Phone sales: +31 704 169 333
 
New Zealand
 
 
Auckland - 09 970 9700
Whangarei - 09 986 0044
Hamilton - 07 959 0044
Rotorua - 07 928 4500
Tauranga - 07 928 0044
Wanganui - 06 965 0044
Palmerston North - 06 952 4444
Wellington - 04 913 0044
Christchurch - 03 963 0044
Dunedin - 03 955 0044
 
Norway
 
Sales: +47 815 33 133
 
Spain
 
Phone sales: + 34 902 15 00 25
Other information: +34 807 288 888
 
Sweden
 
Phone sales: +46 77 170 70 70
Internet information: +46 77 670 77 77
 
Turkey
 
Phone sales: +90 (0) 216 556 98 00
 
USA
 
(001) 800 745 3000
 
Ticketweb US Customer Service Help Desk
 
If you'd like to speak to a customer service representative or place an order by phone, please call Ticketweb US: 1-866-777-8932
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Android and iPhone users can take advantage of our great new app that allows you to browse for events and book tickets wherever you are – get the full story here.
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Due to the major expansion and restoration of the Victoria Palace Theatre, HAMILTON will now begin previews on Wednesday 6th December until Wednesday 20th December 2017 which is two weeks later than previously announced.

All performances 21 November – 5 December 2017 have been cancelled. Therefore, we need to rebook your tickets into an alternative performance.

A form has been emailed to all customer affected. If you haven't received this email please contact us here so we can resend it to you. 

After receiving your form, we will send you an e-mail within 10 working days detailing the best available seats into which we can exchange your tickets from the dates you have selected. These seats will be as close as possible to the location of your original seats. 

As a result of this rescheduling, all performances 6 December – 19 December are now classed as preview performances. Standard West End practice is that preview performances (normal performance in every way which simply take place before the press get to review the show) are priced slightly lower than post-press night performances. Therefore, if you have a booking in this period we will be crediting your original payment card with the price differential for your performance. Patrons who hold tickets priced at £57.50 or more will be credited £10 per ticket. Those holding tickets at £37.50 will be credited £5 per ticket. As per the original performance schedule and ticket pricing, the £20 tickets remain unchanged at all performances and therefore no credit will be issued against those.

Customers who booked on the following dates will have their booking transferred to the dates below:

Tuesday 21st November evening has been moved to Wednesday 6th December evening.
Monday 4th December evening has been moved to Thursday 7th December evening.
Tuesday 5th December evening has been moved to Wednesday 13th December evening.
Thursday 21st December evening has been moved to Thursday 14th December evening.
Thursday 21st December matinee has been moved to Tuesday 19th December matinee. 

If for any reason customers cannot attend the new performance, please check your emails and complete the online form, or contact us here if you have not received your email.

My seats are in the Royal Circle – where is this?

The Royal Circle is the first tier of seating above the Stalls – this was originally called the Dress Circle. If you’d like to take a look at a seat map, you can do this on our website here.


The producers of HAMILTON are determined to combat unauthorised resale and to protect patrons from having to pay highly-inflated prices. Therefore, Delfont Mackintosh Theatres will be operating a new paperless ticketing system, HAMILTON Paperless Ticketing, powered by Ticketmaster, which will prevent computer programmes (‘bots’) from harvesting vast amounts of tickets to make available for resale at inflated prices.

No traditional tickets will be issued in advance. The payment card you use to originally purchase your tickets will gain you admission to the theatre on the night.

When you book, you’ll receive a simple email confirmation as proof of purchase. This is not a ticket. Upon arrival at the theatre, you’ll be required to present your original email confirmation, your original payment card and a Government-issued photo ID such as a driving license or passport as proof of ID. The cardholder must be present and attend the performance.

The theatre will then swipe your card to produce seat location slips which gain you and your party admittance into the auditorium. All members of the party should enter the theatre at the same time.


When will I receive my tickets?

As HAMILTON is operating paperless ticketing, no tickets will be posted or emailed in advance.

What do I need to bring with me to the theatre on the night?

Three things:

·         your original purchase confirmation,

·         the payment card used to make the original purchase

·         an officially-issued photo ID such as a driving license or passport.

I can’t find my original confirmation email. What should I do?

You can generate a receipt for your booking at any time from your Ticketmaster account – find out more about that click here.

What if my credit card expires before the performance?

Even if your card’s expired, it can still be swiped on your way into the theatre as normal, so please keep hold of the original card if you can.

If you no longer have the original, please call us on 0333 003 5938 to update to your new card details. This phone line will be open between 9am and 5pm Monday to Friday.

If you are calling from overseas please call +44 333 003 5938.

What if my card is lost or stolen before the performance?

Please call us on 0333 003 5938 to update to your new card details. This phone line will be open between 9am and 5pm Monday to Friday.

If you are calling from overseas please call +44 333 003 5938.

Can I give tickets as a gift or issue a Letter of Authorisation for someone else to attend?

Unfortunately not. Hamilton is operating a Ticketless admission system designed to limit the transferability of tickets in order to prevent touting and the unauthorised reselling of tickets at inflated prices. If we allowed people to transfer tickets, it would create a flaw in the reason why the system was adopted.

If you have tickets but your circumstances change, contact us up to 48hrs before a performance and we will cancel and refund your booking subject to a cancellation fee of £3.00 per ticket.

Can I cancel or resell tickets which I can no longer use?

The reselling of any HAMILTON ticket is strictly forbidden. Any ticket offered for resale will be immediately cancelled.

However, if you can no longer attend a performance for a legitimate reason, please contact us up to 48hrs before a performance and we will cancel and refund your booking subject to a cancellation fee of £3.00 per ticket.

Less than 48hrs before a performance, we can only refund tickets at the producers’ discretion.

Can I exchange my tickets for a different performance?

As above, contact us and, up to 48hrs before a performance, we will cancel and refund your original booking subject to a cancellation fee of £3.00 per ticket.  We will then book you into an alternative performance, if seats are available.

Less than 48hrs before a performance, we can only refund tickets at the producers’ discretion. 

Age Restrictions

Since HAMILTON contains some strong language, the show is appropriate for ages 10+. Children under 4 are not permitted into the theatre. Children under 16 years old must be accompanied by an adult.

How long is the show?

HAMILTON runs 2 hours 45 minutes including one 15-minute interval.

Can I make a Group Booking?

Due to the anticipated high demand for HAMILTON tickets, we are unable to accommodate any group bookings during the first booking period.

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Required Contact Information

Event and Account Information
(please enter 0000 if you do not have a booking)
(please enter 0000 if you do not have a booking)
New Address Line Details

(Please enter previous address details in section above)

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*required fields
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