Can’t find what you’re looking for?

We understand that after making a booking that you may move house or need to have the tickets sent to a different address. But before you put your change of address request through there are a few things to be aware of so that we can help you. Please take a look at the info below first and we’ll update your details as quickly as possible.

I haven’t made a booking yet – do I have to wait until I’ve booked tickets before changing the address?

Nope! Before you book your tickets, just log into your online account and click Edit Billing Information. Updating the billing information in your online account will only store the address for any bookings you might make in the future – for any outstanding orders you need to get in touch with us click here.

I’m Moving house soon – can I update my address now?

If you've moved house recently, please get in touch with us click here as soon as possible to update the address on your order. Please remember if you are moving house soon to wait till you've moved before requesting a change of address – there’s always the chance that we’ll send the tickets early before you move.

The tickets weren’t booked on my card – can I still update the address?

Sorry, we can only update the address if the cardholder for the booking contacts us directly – it’s a security issue. If the tickets were bought for you as a gift or your partner booked the tickets, we’ll still need the cardholder to contact us. If you’re not the named cardholder, we won’t be able to make any changes to the order.

Can you send my tickets to an alternative delivery address?

We can send them to a non billing address 72 hours after the booking has been made. Just click here, choose Change of Address as the category and be sure to fill in all of the fields. If your tickets have already entered the dispatch process however, we will be unable to update the address for you.

My booking says the tickets are processing – can I still change my address?

We can't update the address once we've started to process your tickets for dispatch, as we’re unable to single them out from that point. You can check whether your tickets have been printed by logging into your online account and the order status will tell you if your tickets have been printed. 

How do I contact you with my new billing address?

It’s really easy! Just click here, choose Change of Address as the category and be sure to fill in all of the fields. It’s really important that we have all of the info before we can update your order – just so we can be sure that we’re dealing with the cardholder. You'll need to make sure you provide us with the order number, the billing address you gave us when you booked, the last four numbers of the payment number and your new address. If you need to change the address on more than one order, please be sure to include all of your reference numbers.

Festival bookings 

If you've booked tickets for Creamfields or Big Feastival just follow the instructions above. If you have booked for any other festivals click here and follow the instructions to update your address yourself.

I've sold my tickets through Get Me In!, can you send the tickets directly to the buyer?

We understand that sometimes you might not be able to attend an event after you’ve booked, so you may decide to sell your tickets through our partner site, GET ME IN!.  However, although GET ME IN! is a Ticketmaster company, we don’t share databases – this means that, due to data protection, we’re unable to change the address on your booking to your buyer’s address. You’ll still need to have the tickets sent to your address first, then forward them on – this is to prevent any disputes with the buyer about receiving the tickets.

We’ll send the tickets to you as soon as possible – the latest you should expect them is around 5 days before the event. If you have any concerns about sending the tickets on to your buyer late, please contact GET ME IN! directly for further advice.


Can’t see the Contact Us tab? Just type something into the search bar above and hit Go, then click on one of the search results. From there you’ll the Contact Us tab appear just above.

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If you’ve booked Creamfields tickets on a deposit scheme and you’ve had a new card, you’ll need to get in touch so we can update the details on your order.

Please call us as soon as possible to add a new card so that you don’t miss any payments, as we wouldn’t want you to risk forfeiting your booking! It’s important that you call us, rather than sending details via  by email, for security purposes.

All other festivals on the deposit scheme you can just login to your Frontgate account and update your card details there.

Please remember that if any payments are missed, the tickets will be cancelled and any payments made will be lost.

Click here for our phone number and opening times.

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If you’ve booked using a deposit scheme and you decide you want to pay off the whole order in one go, just call us up and we can process it for you!

Click here for our phone number and opening times.

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You might've noticed that on your booking confirmation, or when you received your tickets in the post, that they say BK on them. The BK stands for Block, and all blocks are numbered to help customers know which area their tickets are for. 
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When you book over the telephone you might want to check your booking on your online account afterwards. However, due to you not being signed on to your online account at the time of booking the details won’t show on it. Our agents are unable to log on to customers online accounts at the time of booking, due to all the information that you have on there.

If you'd like to check the details and print a receipt, you can still search for your order in your online account – just choose Print Receipt from the menu on the right and you'll be asked to enter the phone number you gave us (minus the first zero) when you booked and the card number.

You will receive a booking confirmation at the end of the booking. Once you have this you can be assured that your booking has gone through. You’ll also receive a booking confirmation within 72 hours of the booking. It’ll be sent to the  email address you gave us at the time of booking.

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Most tickets will come in the format of a main ticket with a pull away stub on the side. Sometimes the ticket and the stub can become separated, but don’t worry, as long as you keep both parts the tickets can still be used. We would advise that you tape them together to make sure you don’t lose any part of the ticket, but please make sure you don’t put any tape over any barcodes on your tickets in case it needs to be scanned for entry.
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Tickets purchased using the deposit scheme will be paid in separate instalments. The first will be taken at the point of purchase.

Payments made are non-refundable.

If you want to pay off your deposit tickets early click here for more details.

If you need to change the card details on you deposit tickets click here for more details.

Please note that the payments will be taken on the dates below but may take a few days to show on your statements, so don't worry if doesn't show up straight away.

To balance an outstanding deposit/instalment payments (rejected payments) for Creamfields please dial 0333 003 5932. You will need your reference number, telephone number and the last 4 digits of your original credit/debit card.

Bookings made between 29th September 2017 to 22:00 30th October 2017

Gold - 4 Day Camping please click here for the payment details!
Gold - 3 Day Camping please click here for the payment details!
Gold - 2 Day Camping please click here for the payment details!
Gold - 2 Day No Camping please click here for the payment details!
Gold - Saturday Ticket please click here for the payment details!
Gold - Sunday Ticket please click here for the payment details!

Silver - 4 Day Camping please click here for the payment details!
Silver - 3 Day Camping please click here for the payment details!
Silver - 2 Day Camping please click here for the payment details!

Bronze - 4 Day Camping please click here for the payment details!
Bronze - 3 Day Camping please click here for the payment details!
Bronze - 2 Day Camping please click here for the payment details!

Standard - 4 Day Camping please click here for the payment details!
Standard - 3 Day Camping please click here for the payment details!
Standard - 2 Day Camping please click here for the payment details!
Standard - 2 Day No Camping please click here for the payment details!
Standard - Saturday Ticket please click here for the payment details!
Standard - Sunday Ticket  please click here for the payment details!

Bookings made between 22:00 30th October 2017 to 22:00 29th November 2017

Gold - 4 Day Camping please click here for the payment details!
Gold - 3 Day Camping please click here for the payment details!
Gold - 2 Day Camping please click here for the payment details!
Gold - 2 Day No Camping please click here for the payment details!
Gold - Saturday Ticket please click here for the payment details!
Gold - Sunday Ticket please click here for the payment details!

Silver - 4 Day Camping please click here for the payment details!
Silver - 3 Day Camping please click here for the payment details!
Silver - 2 Day Camping please click here for the payment details!

Bronze - 4 Day Camping please click here for the payment details!
Bronze - 3 Day Camping please click here for the payment details!
Bronze - 2 Day Camping please click here for the payment details!

Standard - 4 Day Camping please click here for the payment details!
Standard - 3 Day Camping please click here for the payment details!
Standard - 2 Day Camping please click here for the payment details!
Standard - 2 Day No Camping please click here for the payment details!
Standard - Saturday Ticket please click here for the payment details!
Standard - Sunday Ticket  please click here for the payment details!

Bookings made between 22:00 29th November 2017 to 22:00 30th December 2017

Gold - 4 Day Camping please click here for the payment details!
Gold - 3 Day Camping please click here for the payment details!
Gold - 2 Day Camping please click here for the payment details!
Gold - 2 Day No Camping please click here for the payment details!
Gold - Saturday Ticket please click here for the payment details!
Gold - Sunday Ticket please click here for the payment details!

Silver - 4 Day Camping please click here for the payment details!
Silver - 3 Day Camping please click here for the payment details!
Silver - 2 Day Camping please click here for the payment details!

Bronze - 4 Day Camping please click here for the payment details!
Bronze - 3 Day Camping please click here for the payment details!
Bronze - 2 Day Camping please click here for the payment details!

Standard - 4 Day Camping please click here for the payment details!
Standard - 3 Day Camping please click here for the payment details!
Standard - 2 Day Camping please click here for the payment details!
Standard - 2 Day No Camping please click here for the payment details!
Standard - Saturday Ticket please click here for the payment details!
Standard - Sunday Ticket  please click here for the payment details!

Bookings made between  22:00 30th December 2017 to 22:00 28th January 2018

Gold - 4 Day Camping please click here for the payment details!
Gold - 3 Day Camping please click here for the payment details!
Gold - 2 Day Camping please click here for the payment details!
Gold - 2 Day No Camping please click here for the payment details!
Gold - Saturday Ticket please click here for the payment details!
Gold - Sunday Ticket please click here for the payment details!

Silver - 4 Day Camping please click here for the payment details!
Silver - 3 Day Camping please click here for the payment details!
Silver - 2 Day Camping please click here for the payment details!

Bronze - 4 Day Camping please click here for the payment details!
Bronze - 3 Day Camping please click here for the payment details!
Bronze - 2 Day Camping please click here for the payment details!

Standard - 4 Day Camping please click here for the payment details!
Standard - 3 Day Camping please click here for the payment details!
Standard - 2 Day Camping please click here for the payment details!
Standard - 2 Day No Camping please click here for the payment details!
Standard - Saturday Ticket please click here for the payment details!
Standard - Sunday Ticket  please click here for the payment details!

Bookings made between 22:00 28th January to 14:00 26th February 2018

Gold - 4 Day Camping please click here for the payment details!
Gold - 3 Day Camping please click here for the payment details!
Gold - 2 Day Camping please click here for the payment details!
Gold - 2 Day No Camping please click here for the payment details!
Gold - Saturday Ticket please click here for the payment details!
Gold - Sunday Ticket please click here for the payment details!

Silver - 4 Day Camping please click here for the payment details!
Silver - 3 Day Camping please click here for the payment details!
Silver - 2 Day Camping please click here for the payment details!

Bronze - 4 Day Camping please click here for the payment details!
Bronze - 3 Day Camping please click here for the payment details!
Bronze - 2 Day Camping please click here for the payment details!

Standard - 4 Day Camping please click here for the payment details!
Standard - 3 Day Camping please click here for the payment details!
Standard - 2 Day Camping please click here for the payment details!
Standard - 2 Day No Camping please click here for the payment details!
Standard - Saturday Ticket please click here for the payment details!
Standard - Sunday Ticket  please click here for the payment details!

Bookings made between 14:00 26th February to 28th February 2018

Gold - 4 Day Camping please click here for the payment details!
Gold - 3 Day Camping please click here for the payment details!
Gold - 2 Day Camping please click here for the payment details!
Gold - 2 Day No Camping please click here for the payment details!
Gold - Saturday Ticket please click here for the payment details!
Gold - Sunday Ticket please click here for the payment details!

Silver - 4 Day Camping please click here for the payment details!
Silver - 3 Day Camping please click here for the payment details!
Silver - 2 Day Camping please click here for the payment details!

Bronze - 4 Day Camping please click here for the payment details!
Bronze - 3 Day Camping please click here for the payment details!
Bronze - 2 Day Camping please click here for the payment details!

Standard - 4 Day Camping please click here for the payment details!
Standard - 3 Day Camping please click here for the payment details!
Standard - 2 Day Camping please click here for the payment details!
Standard - 2 Day No Camping please click here for the payment details!
Standard - Saturday Ticket please click here for the payment details!
Standard - Sunday Ticket  please click here for the payment details!

Bookings made between 23:00 28th February to 23:00 29th March 2018

Gold - 4 Day Camping please click here for the payment details!
Gold - 3 Day Camping please click here for the payment details!
Gold - 2 Day Camping please click here for the payment details!
Gold - 2 Day No Camping please click here for the payment details!
Gold - Saturday Ticket please click here for the payment details!
Gold - Sunday Ticket please click here for the payment details!

Silver - 4 Day Camping please click here for the payment details!
Silver - 3 Day Camping please click here for the payment details!
Silver - 2 Day Camping please click here for the payment details!

Bronze - 4 Day Camping please click here for the payment details!
Bronze - 3 Day Camping please click here for the payment details!
Bronze - 2 Day Camping please click here for the payment details!

Standard - 4 Day Camping please click here for the payment details!
Standard - 3 Day Camping please click here for the payment details!
Standard - 2 Day Camping please click here for the payment details!
Standard - 2 Day No Camping please click here for the payment details!
Standard - Saturday Ticket please click here for the payment details!
Standard - Sunday Ticket  please click here for the payment details!

**Please note that payments will be taken automatically**

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Tickets can be sent out up until 5 days before the show, so it may cause you some inconvenience if these tickets are a gift for a friend or family member.

If the tickets are a gift and your tickets haven't arrived before the day they needed to be given, please click here to fill out the our gift receipt.

The gift receipt is not a replacement for the tickets. Tickets will still be sent out to the delivery address before the event. 

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Even though we're not physically posting a set of tickets to you, there's still a lot going on in the background for us to provide the print at home service to you.

The order processing fee covers the cost of installing and maintaining the hardware and software at the venue so your TicketFast barcodes will be recognised, including wireless scanners for every member of door staff. It also allows us to develop and maintain our own technology to make sure you have a simple, straight forward experience getting into your event.

All of our fees are agreed with the venue and event organisers, and we'll always outline the breakdown of costs during the checkout process, in line with our regulatory body, the Society of Ticket Agents and Retailers (STAR).

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If you paid for part of your order and the rest was on a credit or debit card, the full refund will be paid onto your credit or debit card.

If your whole order was paid with gift cards, the full amount will automatically be issued onto one of the cards. You can find out which gift card it was refunded to by checking the balance here.

If your gift card has since expired or you threw it away after completing the order, please get in touch with the team here.

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If you have booked for any of the festivals listed at the bottom of the page you can change your address or added a shipping address to your booking yourself. Just click the links below to the event you've booked to check or edit your booking by following the instructions below. If you have booked for Creamfields or Big Feastival just click here and follow the details.

To edit Billing details just sign into your account, click Order History, Order Details, Account Details and then Edit Card Info. There you will be able to update your billing card if you have booked deposit tickets, or change your address if you have moved. If your tickets have already been printed then after clicking edit you won't see anything to change, as tickets that haven't been printed yet will let you make amendments to your address.

If you want to just send your tickets to a different shipping address, like your work address, just sign into your account, click Order History, Order Details and at the bottom of the page, you can edit the shipping address and also change the name the tickets are sent to as well. 

If you can't access your online account just go the ticketing site for the festival - this can be accessed by finding your confirmation email fro the festival and clicking the "Contact Us" link. Click Manage Order and enter your email address, order ID, phone number and click "Look Up" and follow the details above. 

Download Festival
TRNSMT Festival
Wireless Festival
Parklife Festival
Community Festival
Isle of Wight Festival 
Latitude Festival
Leeds Festival
Reading Festival
Lovebox Festiva
Standon Calling Festival
Wychwood Festival
Liam Gallagher at Finsbury Park
Citadel Festival
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Even if your card’s expired, it can still be swiped on your way into the theatre as normal, so please keep hold of the original card if you can.

If you no longer have the original, please call us on 0333 003 5938 to update to your new card details. This phone line will be open between 9am and 5pm Monday to Friday. As we are updating card details you will need to call as we can't process new card information via email.

Calls to 0333 numbers are chargeable at a local rate from both UK landlines and mobile phones.

If you are calling from overseas please call +44 333 003 5938.

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Booking confirmations can be sent within 72 hours of booking. Please make sure you check any junk or spam folders as some providers may automatically filter the email as junk or spam.

If you haven't received your email confirmation, just log into your online account and you can print a booking receipt that you can use in lieu of the confirmation email. Just choose Print Receipt from the menu on the right. You'll be asked to enter the phone number you gave us when you booked and the payment card number. 

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We work to really strict security guidelines, so when you book you will have to enter the registered billing address. We run regular security checks within 72 hours of the booking and if the address on your booking doesn't match up to the billing address for the card, your booking could be cancelled. 

However 72 hours after the booking has been made we can change the address to one more convenient to receive the tickets to. Just fill out the charge of address from by clicking contact us. Please note that in some rare occasions the tickets maybe sent before the 72 hours in over if the security checks are completed early, so we may not be able to change the address. In cases like that the tickets will just be sent to the billing address.

Make sure it is 72 hours after the booking because if it is requested any earlier we won't be able to change it for you.

We understand that sometimes you might not be able to attend an event after you’ve booked, so you may decide to sell your tickets through our partner site, GET ME IN!.  However, although GET ME IN! is a Ticketmaster company, we don’t share databases – this means that, due to data protection, we’re unable to change the address on your booking to your buyer’s address. You’ll still need to have the tickets sent to your address first, then forward them on – this is to prevent any disputes with the buyer about receiving the tickets.

We’ll send the tickets to you as soon as possible – the latest you should expect them is around 5 days before the event. If you have any concerns about sending the tickets on to your buyer late, please contact GET ME IN! directly for further advice.

 

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We try to make sure that the tickets we send out are always valid to use when we send them. However sometimes tickets can get damaged in delivery, such as being wet by rain when posted, or accidently ripped when opening the envelope.

Your tickets usually come with two barcodes on each ticket, one on stub and another in the centre of the main ticket. As long as each ticket has at least one clear barcode on them they can still be scanned and used. If your tickets have ripped try and tape them together so no pieces are lost, but make sure none of the take goes over your clear barcodes.

If both barcodes on your tickets are damaged please contact us with the details for your booking, including the reference number, event name, and attach a picture of your tickets and we'll check to make sure the tickets are still valid.

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If you bought someone tickets as a present and they haven't arrived yet, why not create your very own Ticketmaster gift receipt? Click here and follow the simple instructions to create gift receipts for all occasions.
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We can't offer any exchanges or refunds unless your event has been cancelled, however if you can’t make it to your event you may be able to list your tickets on our Ticketmaster Resale site – click here to find out how!

We now have a fan guarantee for our customers, where we can offer a 72 hour cooling off period. Some rules do apply, but you can find out more information here.

Please note: before buying tickets it's really important to double check all the event details and make sure you're 100% happy before going ahead, take a look at our purchase policy for more information.

Some events might be so popular that extra dates come on sale. Unfortunately we're unable to exchange any bookings to any new dates that might come available at a later date.

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We know you'd rather have the tickets in your hand before you travel to the venue, but we can't post out duplicate tickets – it's a security measure.
 
We can't allow more than one set of tickets to be in circulation at any one time – it could cause the venue some problems on the night otherwise – so if your tickets go missing in the post, the safest way to make sure you get into the event is to duplicate them for box office collection.
 
This means that the barcodes on the original tickets will be void, and the new tickets will only be released to the cardholder when they're collected at the venue.
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We can only access bookings for events in England, Scotland and Wales, so if you've booked for an event overseas you'll need to get in touch with our counterparts in whichever country you're visiting. Don't worry – if you don't speak the language, there's always an option in the top right corner to translate the website to English. 
 
Click here to be redirected to the correct website.
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Don't worry – we have to give all General Admission tickets a number just so we can keep our systems up to date. It's just an admin thing, so they don't refer to any specific standing or seating location.

The standing information on ticket or booking confirmation will look like this: Row GA0, Seats 1 and 2.

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If there's a slight spelling mistake with your name, don't worry – your tickets will still be valid. 
 
If you chose to collect your tickets from the box office, just contact us and we can correct the typo – the staff at the venue will need to check the name on the booking against the name on the card when you get there, so it's better if they match.
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If you are unable to attend the rescheduled event, refunds will be available. Please check the information you receive from Ticketmaster carefully as this will usually advise about the refund procedure. Please take careful note of any cut off dates for claiming refunds and ensure you have claimed your refund before then if you cannot attend.

We shall usually require the unused tickets to be returned to our offices in advance of the event in order to refund. We suggest that you return your tickets by a secure method since we are not always able to refund if tickets are lost in transit or arrive back after the event date. Please contact us directly to request a refund if your tickets were set for box office collection or you selected the Ticketfast delivery option.

 

 

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Sometimes, an area of the venue will be described as 'unreserved seating/standing'. This means that the area has a limited amount of seating available on a first come first served basis and for those who do not get a seat, there is space to stand and watch the show. If you would like a seat, we suggest that you arrive in good time.

Please note that seat numbers may be listed on your ticket or booking confirmation. These numbers are there to keep track of the number of tickets sold and do not represent any location in the venue. 

The seating information on your ticket or booking confirmation will look like this: Row GA0, Seats 1 and 2.

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Required Contact Information

Event and Account Information
(please enter 0000 if you do not have a booking)
(please enter 0000 if you do not have a booking)
New Address Line Details

(Please enter previous address details in section above)

Gift Card Details
*required fields
You need to fill in all mandatory fields

Required Contact Information

Event and Account Information
(please enter 0000 if you do not have a booking)
(please enter 0000 if you do not have a booking)
New Address Line Details

(Please enter previous address details in section above)

Gift Card Details
*required fields
You need to fill in all mandatory fields

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You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.