Can’t find what you’re looking for?
An online account is great for helping you to keep track of your orders. Log in any time to print a receipt, check your seat details and see if your tickets have been sent yet. You can also sign up to get email alerts when your favourite bands announce a tour or a show's coming to a theatre near you, so there's no excuse not to keep up to date!
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Quick Help Guide

Q: What is Ticketmaster Verified Fan?

A: We're committed to getting tickets in the hands of fans. Not touts or bots. So we've partnered with artists to create a way for real fans to get exclusive ticket access to see their favourite shows: Ticketmaster Verified Fan Presales. Visit http://www.ticketmaster.co.uk/verified-fan for full details.

Q: How do I purchase tickets with Ticketmaster Verified Fan Presales?

A: When the presale begins, it is a simple, standard purchase process and the following steps will help you navigate the process.

1. You’ll receive your unique code between 12 and 24 hours before the presale, either by e-mail or SMS (you’ll be told which when you register). This will include presale times, your unique code and a link to where you can purchase your tickets.

If you’re due to receive the link by SMS, keep your phone handy – if you are successful, you’ll receive your code with all the information you’ll need to access the presale.

2. Copy Your Unique Code

Have your code on hand and be ready to copy and paste for when the presale begins.

3. Click the link you were sent at the time specified

If you are on a desktop device, but receive the link by SMS, transfer the link from your phone ahead of time. Be quick as there's a limited number of tickets available to Verified Fans.

4. On the ticket selection page, choose “Verified Fan Presale' or 'Fan Presale'. Enter your unique code in the box provided.

Make sure you enter the code exactly as it appears in the e-mail or SMS you receive from Ticketmaster.

5. Find tickets.

Tickets will be available on a first-come, first-served basis and are NOT guaranteed. Do not exceed the stated ticket limit.

6. Checkout

For a faster checkout, make sure all of your billing and credit card information is up to date before the presale begins.

Q: When should I expect my presale code?

A: You’ll receive your unique code from Ticketmaster between 12 and 24 hours before the presale.

The e-mail or SMS will include timing details, your unique code and a link to where you can purchase your tickets.

Q: The presale has started - I registered but never received my code?

A: While we would like to give every fan access to great tickets, Ticketmaster Verified Fan codes are limited.

Registering as a Ticketmaster Verified Fan does not guarantee you will receive a unique code.

Please visit the terms and conditions section of the Verified Fan registration page you signed up to for more information.

Q: I registered for the last Verified Fan Presale, shouldn’t I always get a code?

A: No. Each artist presale powered by Ticketmaster Verified Fan is unique, and you must register for each one separately.

Q: Why didn’t my Verified Fan Presale code work?

A: You may have reached your ticket limit. Due to demand, each Verified Fan Presale has a ticket limit to allow more fans like you to get tickets. You may also be selecting the wrong ticket type. Make sure you select 'Verified Fan Presale' or 'Fan Presale' on the ticket selection page.

Q: How come I received a Verified Fan Presale code but can’t get tickets?

A: We often receive massive interest for the tours we sell tickets to, including Verified Fan tickets. Tickets will be available on a first-come, first-served basis and are NOT guaranteed.

Q: If I’m not selected, will I still have a chance to get tickets?

A: Yes. You will still have the opportunity to purchase tickets via other available presales or the general onsale.

Q: How do I know where to go to if I need help?

Please click here for more information on how to contact us!

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You can change your email address, password and change your home postcode to set your email preference to that region – just hit the Edit Profile link on the right of the page in the main menu.
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Your user ID is just the email address that you used to sign up with, so if you get weekly emails from us, it's most likely going to be that address.
 
You will be able to try and enter your password 5 times. If you get your password incorrect 5 times it will lock your account for 24 hours, so we advised you request a new password before your 5th try. 
 
If you've forgotten your password, it's really easy – just go to log in as normal and click the Forgotten Password link. We'll send you a temporary password in an email so you can log in and reset it – hopefully to something you'll remember for next time!
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As a Ticketmaster member, these emails give you access to information about upcoming tours and shows, hot tickets and offers, exclusive presales and more! Check out the Manage My Alerts page by clicking here to see what's on offer and sign up for the info you'd like to receive.
 
You can unsubscribe from the notifications at any time – just click here and follow the instructions.
 
You can also unsubscribe by clicking the link at the bottom of each email or by choosing Edit Email Preferences in your online account – that's in the menu on the right of the page.
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Easy! Just log into your online account, then choose Print Receipt from the menu on the right of the page.
 
From there, you'll see a list of bookings you've made online with Ticketmaster – just choose the one you need and hit Print Receipt.
 
Receipts are available up until 30 days after the event.
 
Don't forget – this is just a receipt! It can't be used to get into the show on the night, so if you haven't received your tickets, make sure you contact us.

If you booked over the phone you'll receive your booking confirmation within 72 hours by email.
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Required Contact Information

Event and Account Information
(please enter 0000 if you do not have a booking)
(please enter 0000 if you do not have a booking)
New Address Line Details

(Please enter previous address details in section above)

Gift Card Details
*required fields
You need to fill in all mandatory fields

Required Contact Information

Event and Account Information
(please enter 0000 if you do not have a booking)
(please enter 0000 if you do not have a booking)
New Address Line Details

(Please enter previous address details in section above)

Gift Card Details
*required fields
You need to fill in all mandatory fields

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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.