Can’t find what you’re looking for?
If you think there may have been a change to your event, this is the place to look. Any events that have been cancelled, or had a change in date or venue, you should be able to find more details for a specific event please click here. Remember if its not on the list the event organisers haven't confirmed it's been altered yet.

My event's been rescheduled – will I get new tickets?

If tickets have already been sent out when the event's been rescheduled, they'll usually be valid for the new date. The change affects everyone who booked, so you're all in the same boat and the venue know to expect it. There's sometimes the odd occasion where the original tickets won't be accepted, but we'll always be sure to let you know if that's the case. We will make contact with all of our customers to advise what they'll need to do.

Can I have a refund?

We're more than happy to issue refunds for cancelled and rescheduled events. If your event is cancelled, we'll usually issue a refund automatically.

If your event is rescheduled, we'll need you to return any tickets you've received to our address below, and once we have them back we'll refund the face value plus the service charge onto your card. We recommend sending the tickets back securely (e.g. Royal Mail Special Delivery) as we can't refund the tickets if they go missing on their way back to us.

Ticketmaster Customer Services
PO Box 798
Manchester
M60 1WU

If you didn't receive any tickets through the post because they were on TicketFast or box office collection, please use the Contact Us tab above to request a refund.

Why isn't my event listed here? I'm sure I've heard it was cancelled...

We can only announce a change once it's been confirmed to us by the venue or promoter. There's always quite a lot going on behind the scenes when an event is changed, so if you've seen something on the venue's website, the band's Facebook page or anywhere else but it's not posted here yet, don't worry. It might be that we're just finalising details, but we'll let you know as soon as we have the details confirmed.

 
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Event and Account Information
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Gift Card Details
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Required Contact Information

Event and Account Information
(please enter 0000 if you do not have a booking)
(please enter 0000 if you do not have a booking)
New Address Line Details

(Please enter previous address details in section above)

Gift Card Details
*required fields
You need to fill in all mandatory fields

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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.