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Sometimes the event organisers will ask us to use paperless tickets, to make sure as many genuine fans as possible get the chance to book.
How does it work?
When you book for a show, the card you use to pay will then act as your tickets to get you in on the night. It's all very clever – your card details are just transferred securely onto the scanning system at the venue, so on the night they just swipe your card, check it against your ID to make sure you are who you say you are, then you're in. No paper tickets through the post and no going to the box office to pick your tickets up.
One thing to remember – your whole group will need to arrive together. As the cardholder, you're the important one! Your guests will need to arrive with you to get in.
Virtual credit cards won't work as there's nothing to scan on the night – you'll need to use a physical card that you can take along with you.
Can I authorise someone else to use my tickets?
You can't – paperless tickets are designed to stop tickets from being passed on or resold, so this would make it too easy for resellers to get round the system. Please only buy tickets if you’re sure you're definitely going to the event. If your circumstances can change quite quickly, maybe you should leave it up to someone else in the group to book the tickets.
We will try to help where we can though – we know that things can come up, so if your circumstances do change, get in touch with our customer services team and we'll try to resell the tickets on your behalf, for face value. If they do resell, we'll refund your booking. The deadline for any resale requests is 24 hours before the event.
What if I go to the entrance with my kids and swipe my card – can they go in without me?
This isn't allowed – you, as the cardholder, actually have to go into the venue, watch the show and have a good time. If your kids ask you to book tickets for them and it's a paperless event, they'll have to make the booking on their own card if they want to go without you being there.
Don't forget, we accept debit cards as well as credit cards, so under 18s can still make a booking.
Can I transfer my order onto another card?
We can only ever transfer onto another card if the one you booked with has expired. It would still have to be in your name and address, so we can't transfer onto someone else's card.
What do I need to take with me on the night?
Confirmation of booking.
The credit/debit card used to buy the tickets.
State issued photo ID – that's a driving license or passport.
What if I don't have a passport or driving license?
It's going to be really strict on the night, so you will need some state issued photo ID. If you can't provide the right ID, you might not get in – and we can't refund unless the event actually gets cancelled. To avoid problems, if you don't have any photo ID, it's best to get someone else in your group to order the tickets.
Will I get any paper tickets before the show?
No, sorry! If it's a paperless event, just bring yourself, your card, photo ID and your reference number.
What if my friends won't be there until later?
The whole group does need to go in together. If your friends are late and you go in without them, they won't get in.
What if my card is expired or it's been lost?
We'll always try and contact everyone whose card is due to expire before the day of the event so that you can add your new card details to the booking. You can then get into the event with your new card.
We might not always be able to contact you though – and we won't know you've lost your card until you tell us – so please remember to get in touch once you've got your new card.
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There's lots of information here on our helpdesk and it's really easy to use. Just enter your question into the search bar and view the results...95% of our customers usually find the answers they need without having to contact us. 
Can't find what you're looking for?
Hit the Contact Us tab (under the blue Go button) near the top of the page to send us an email and we'll get back to you as soon as we can. If you'd rather speak to us, here are the details:
Phone: 0333 321 9999 
Overseas: 0044 161 425 7563
Opening hours: Monday to Friday 9am-8pm, Saturday & Sunday 10am-4pm
Calls to 0333 numbers are chargeable at a local rate from both UK landlines and mobile phones.
If you're calling for help with an outstanding order, please have your booking reference number and the last 4 digits of your card number handy. We work in line with the Data Protection Act, so to keep your details safe we can only discuss a booking with the cardholder we have on record.
Can't see the Contact Us tab? Just type something into the search bar above and hit Go, then click on one of the search results. From there, you'll see the Contact Us tab appear just above.
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If you've moved house recently, please get in touch as soon as possible to update the address on your order. Updating the billing information in your online account will only store the address for any bookings you might make in the future – for any outstanding orders you need to get in touch.
It's really easy – just hit the Contact Us tab above, choose Change of Address as the category and be sure to fill in all of the fields. It’s really important that we have all of the information before we can update your order – just so we can be sure that we're dealing with the cardholder.
If you need to change your address on multiple orders, be sure to include every reference number.
We can't update the address once we've started to process your tickets for dispatch, so please be sure to get in touch as soon as you can once you've moved. You can check whether your tickets are being processed by logging into your online account.
Please note that if you can't receive the tickets to the billing address we can send them to another address for you, but can only update the address 72 hours after the booking as we need the billing address for authorising the payment. .
Can't see the Contact Us tab? Just type something into the search bar above and hit Go, then click on one of the search results. From there, you'll see the Contact Us tab appear just above.
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Ticketmaster Platinum tickets are premium tickets made available by artists and event organisers through Ticketmaster. They give fans safe and fair access to some of the best seats in the house at a market driven price.

So have they been bought at face value then resold at a higher price?
No. Official Platinum tickets are being sold for the very first time through Ticketmaster. This means that the prices are adjusted according to supply and demand, similar to how airline tickets and hotel rooms are sold. The goal is to give the most passionate fans fair and safe access to the best tickets, while allowing the artists and everyone involved in staging live events to price tickets closer to their true value.

Why can't I buy Platinum Tickets for certain events?
Currently Platinum Tickets are not available for all events. Be sure to check Ticketmaster often as new events are continually being added.

How are my tickets delivered?
Depending on the event, Ticketmaster Platinum offers box office collection, standard post and/or secure post delivery options.

What is the current price per ticket?
The price you pay is the original price of the ticket. Platinum Tickets were not purchased initially and then posted for resale; they are being sold for the first time through Ticketmaster Platinum on behalf of the artist or event provider.

Other amounts or fees may also be included in the Current Price, or may be added on top of the Current Price. If additional amounts are added on top of the Current Price, they will be displayed on the website before you complete your purchase.

Do I get anything else with my Official Platinum Tickets?
Official Platinum Tickets are not packages – the price you're paying is just for the seats, so there aren't any added extras or hospitality elements to the booking.

When are my tickets going to be dispatched?
Ticketmaster Platinum aims to post all tickets within 7-10 days of the event date, unless stated otherwise at the time of your booking. If you have a confirmation number for your order, your tickets are likely on their way. If you have not received your tickets within 48 hours of the event, please contact customer service as soon as possible.

UK Mail Customers - If you have selected delivery through standard post, please allow 7- 10 days.

Some types of tickets have posting restrictions, including:

International Mail Customers - If we can't post the tickets to you in time, delivery through the post will not be an option in the booking process, and international customers will be asked to pick up tickets at the box office.

Can I change my delivery address after booking?
In order to change the billing address to which your tickets are due to be sent to you must contact us at the earliest possible convenience with the last 4 digits on your card used for purchase and your order number so we may put a hold on your tickets being dispatched to the wrong address.

Why can't I see my Platinum orders in My Ticketmaster?
You will not be able to see your Ticketmaster Platinum orders in the My Ticketmaster section of the Ticketmaster site. Please refer to your confirmation email for event details or contact us on 0333 321 9986 if you have any questions. This line is open 09:00 - 20:00 Monday to Friday or 10:00 - 16:00 Saturday and Sunday.

Alternatively you can submit a question by clicking here.
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Most venues offer Box Office Collection, which means that you can pick your tickets up in person when you arrive for the event - just choose Box Office Collection when you get to the delivery part of the booking process. If Box Office Collection doesn't appear as one of the delivery options, it could be that it's only offered on tickets booked within 3 days of that particular event - this is just to avoid long queues at the venue on the night.

When will my tickets be ready to collect?
Each venue is different - some may not be open until an hour before the event starts, while others may be open during regular business hours every day. As a general rule, unless we tell you otherwise, tickets will only be available to collect on the day of the event itself from when the doors open.

What should I take to collect my tickets?
Usually, you'll just need to take the credit card that you used to book the tickets, along with your booking reference number - you may also be asked to sign for them. Sometimes you may need to take photo ID, like a driving license or passport, but we'll always be sure to let you know before booking if that's the case.

The box office will only release tickets if the name on the ID or credit card match the details on the booking.

Can a friend collect my tickets?
If your tickets are on box office collection, generally only the cardholder can pick them up. If you're not planning on going to the event yourself, there are some venues that will allow for someone else to collect the tickets on your behalf - they'll just need to take a letter of authorisation from you with them. This needs to include:
  • The cardholder's name
  • Billing address
  • Cardholder's phone number
  • Last 4 digits of the card number you paid with
  • Ticketmaster reference number
  • Seating details (where applicable)
  • Name & date of the event
  • Number of tickets booked
  • Name of the person collecting
  • Type of ID they'll provide for themselves
  • Cardholder's signature
If you'd prefer, you can print off a template here and fill out the details - then whoever you've given the tickets to can just show it at the box office along with their ID and they'll get the tickets without a problem. Click here to check if your venue will accept a letter of authorisation.

International box office collection
If you've booked for an Irish or Northern Irish event and your billing address is outside Ireland or the UK, you may need to use international box office collection, as there may not be time to post the tickets out to you. We'll need you to provide an email address and a local phone number where we can contact you up to the day of the event.
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If your tickets are on box office collection, generally only the cardholder can pick them up. If you're not planning on going to the event yourself, there are some venues that will allow for someone else to collect the tickets on your behalf - they'll just need to take a letter of authorisation from you with them. This needs to include:

The cardholder's name
Billing address
Cardholder's phone number
Last 4 digits of the card number you paid with
Ticketmaster reference number
Seating details (where applicable)
Name & date of the event
Number of tickets booked
Name of the person collecting
Type of ID they'll provide for themselves
Cardholder's signature

All the venues below accept a letter of authorisation, but if the venue isn't on the list a letter won't be accepted.

List of Accepted Venues



Abbey Road Film Studios

Abbey Theatre

ABC 1, Glasgow

Aberdeen Exhibition Centre (AECC)

Aberdeen Music Hall

Aberdeen Performance Centre

Academy Manchester (1, 2, 3 & Club Academy)

Adelphi Theatre

Afan Lido, Port Talbot

Ageas Bowl

Aintree Pavilion

Aintree Racecourse

Alban Arena, St. Albans

Royal Albert Hall, London

Albery Theatre

Aldwych Theatre

Alexandra Palace, London

Alexandra Stadium

Alexandra Theatre, Birmingham (Now the New Alexandra Theatre)

Alhambra Theatre

Almeida Theatre

The Ambassadors Theatre Anson Rooms, Bristol

Anson Rooms

Apollo Theatre (Shaftesbury Avenue)

Apollo Victoria Theatre

The Arches, Argyll Street, Glasgow


Arts School, Glasgow

Arts Theatre Arundel Castle Assembly Hall, Tunbridge Wells Assembly Rooms, Derby

Assembley Hall, Tunbridge Wells

Assembly Rooms, Derby

Aston Villa

Audley End

Aviva Athletics - all venues (except for duplicate tickets)

Aylesbury Waterhouse

Ayr Racecourse


Barbican Centre

Barbican Hall

Barclaycard Arena, Birmingham

Barfly Birmingham

Barfly Camden

Barfly Cardiff

Barfly Liverpool

Barrowlands, Glasgow

Basingstoke Anvil

Baths Hall, Scunthorpe

Battersea Power Station Beating Retreat (Horseguards Parade at Whitehall)

Beck Theatre

Bellahouston Park, Glasgow


Big Top Arena, Liverpool

The Birch Theatre

Birkdale Golf Club (provided the collector has photo ID)

Birmingham Ballroom

Birmingham Hippodrome

Birmingham ICC

Birmingham Symphony Hall

Blackpool Empress Ballroom Winter Gardens

Blackpool Opera House

Blackpool Tower

Blackpool North Pier Theatre

Blenheim Palace, Oxford

Blickling Hall

Bloomsbury Theatre

Bolton Arena

The Bongo Club

Borde Hill Garden


Bournemouth International Centre (BIC)

Bournemouth Pavilion

Bournemouth Solent Hall

Bournemouth Sports Club

Bradford St George's Hall

Braehead Arena

Brentwood Centre

Brewery Field

Bridgewater Hall

Bridlington Spa

Brighton Audio

Brighton Centre

Brighton Dome

Bristol Anson Rooms

Bristol Colston Hall

Bristol Hippodrome

Bristol Louisiana

British Museum

Brixton Academy

The Brook

B2Net Stadium

The Bubble (at the O2)

Bush Hall


Cabaret Voltaire Edinburgh

Cadogan Hall

Caird Hall, Dundee

Calderstone Park

Cambridge Theatre

Campbell Park

Capital FM Arena Nottingham

Cardiff St. David's Hall

Cardiff University Students' Union

Carlisle Racecourse

Carlisle Sands Centre

Cathouse, Glasgow

Cawdor Castle (provided LOA contains all info and collector has ID)

Celtic Park

Central Pier Showbar

Centre Square, Middlesbrough

Charing Cross Theatre

Cheltenham Racecourse (provided the collector has photo ID)

Cheltenham Town Hall

Chester Racecourse

City Hall, Newcastle

City Of Manchester Stadium

Clapham Common

Clarence House

Classic Grand, Glasgow

Clyde Auditorium 

Comedy Store, Manchester

Cockpit, Leeds

Colston Hall, Bristol

Comedy Store, Manchester

Copper Box Arena

Copper Pot

The Coronet, London

Coronation Street Tour

Coventry Skydome

Craven Cottage (Fulham FC)

Cream, Liverpool (yes, as long as the person collecting has photo ID)

Creamfields (yes, as long as the person collecting has photo ID)

The Cresset, Peterborough

Criterion Theatre

Croydon Fairfield Halls

Crypt, Middlesbrough

Crystal Palace - Aviva Athletics (except for duplicated tickets)

Cottesloe Theatre


Daresbury Estate, Halton (as long as the person collecting has photo ID)

Darwen Library Theatre

De Montford Hall, Leicester (Not accepted for dupes)

Delamere Forest

Derby Assembly Rooms

Dingwalls, Camden

Dominion Theatre

Doncaster Dome

Doncaster Racecourse

Download Festival

Duchess Theatre

Durham University.


Earls Court, London (Please note, Earls Court will NOT accept Letters of Authorisation for the Brit Awards)

Easter Road, Edinburgh

Eden Court Theatre

Edgbaston (Warwickshire County Cricket Club)

Edinburgh Castle Esplanade

Edinburgh Corn Exchange

Edinburgh Festival Theatre (MUST have the ref, and be able to confirm the name and details of the person who made the booking)

Edinburgh Liquid Room

Edinburgh Picture House

Edinburgh Playhouse

Electric Brixton

Elland Road

Emirates Old Trafford (Lancashire CCC)

Emirates Stadium, London

Emirates Stadium, Glasgow

Etihad Stadium

Eventim Apollo - (Person attending MUST know the cardholder's name, address and the last 4 digits of the payment card)

Everton FC (Goodison Park) Evolution Festival

Eventim Apollo

Excel, London

Express Ballroom



Fairfield Halls, Croyden

Falkirk Stadium

Fat Sams, Dundee

Fearneham Hall

Fifty Three Degrees, Preston

Finsburys Park, London

First Direct Arena, Leeds

Five Lakes Arena Flying Scotsman

Forum London

Franklin's Gardens

Fratton Park


Garage, Aberdeen

Garage, London
(MUST include the following:

  • Name of the person who bought the ticket
  • Name of the person collecting the tickets (they MUST have ID to prove they are who they say they are)
  • The number of tickets
  • The last 4 digits of the payment card) Garrick Theatre

Gaynes Park Estate

Genting Arena, Birmingham

Gielgud Theatre

Glasgow Barrowlands

Glasgow Garage

Glasgow Royal Concert Hall

Glasgow SECC

Glasgow Theatre Royal

G Live, Guildford

Global Gathering

Goldsmiths Student Union

Goodison Park (Everton FC)

Grand Opera House, York

Grand Theatre, Leeds

Greenock Town Hall Greenwich Peninsula Grandstand

Grimsby Auditorium

Guildford Civic Hall


Hackney Empire

Hamilton Park Racecourse

Hampden Park

Harewood House

Haydock Park Racecourse

Harrogate International Centre

Headingly Cricket Ground


Henham Park (Latitude Festival 2015)

Highfield Road (Coventry FC)

Home Park Stadium, Plymouth

Hop Farm (for Hop Farm Festival 2012)

Hopetoun House

Horse Guards Parade (for Beating Retreat at White Hall)

Hospital Gallery

Houses of Parliament

Hove Centre

Hove County Cricket Ground

Hull City Hall

Hull New Theatre

Hull University

Hyde Park (including Winter Wonderland) Hydro Arena Glasgow

Hydro Arena (SSE Hydro)

Hylands Park, Chelmsford (V Festival - full LOA is strictly required)


ICC Birmingham

Institute, Birmingham

Ipswich Regent Theatre

Ironworks, Inverness

Isle of Wight Festival

Islington Assembly Hall


Journal Tyne Theatre (now the Mill Volvo Tyne Theatre)

The Junction, Cambridge


Keepmoat Stadium

Kelvin Hall ISA, Glasgow

Kempton Park Racecourse

Kendal Calling 2015

Kensington Palace

Kenwood House

Kew Gardens

King George's Hall, Blackburn

King Tut’s Wah Wah Hut

King's College London (KCLSU)

Kings Cross Theatre

Kings Theatre, Glasgow

Kings Theatre, Southsea

Kingsholm Stadium

Kingston Communication Stadium, Hull

Knebworth Park (NB. the person collecting the ticket must have ID)

Koko, London


Lambeth Palace Library

Lancashire CCC (Old Trafford Cricket Ground)

Latitude Festival

Leadmill, Sheffield

Leas Cliff Hall, Folkestone

Leeds, First Direct Arena

Leeds, Cockpit

Leeds Festival (person attending most have a photocopy of the signature side of the payment card as well as the letter of authorisation.)

Leeds Grand Theatre

Leeds Met Student Union

Leeds Town Hall

Leeds University

The Lemon Tree

Liberty Stadium

Library, Birmingham

Lighthouse, Poole

Lincoln Engine Shed

Liquid Room, Edinburgh

Liverpool Eric's

Liverpool Empire

Liverpool Guild of Students

Liverpool ONE

Liverpool Philharmonic Hall

Liverpool University

Llandudno Venue Cymru

Lock 17

Loftus Road Stadium

London Coliseum

London KCLSU (King's College London Students' Union)

London Oslo

London Palladium

London Pavilion

London Road Stadium

London Roundhouse

London Underworld



Ludlow Castle

Lyceum Theatre

Lyttleton Theatre

Lyric Theatre (Booking Reference number must be included)


Madejski Stadium

Magnum Main Hall

Mallory Park

Manchester Academy (1, 2, 3 & Club Academy)

Manchester Apollo

Manchester Cathedral

Manchester Central (formerly G-Mex)

Manchester MOHO Live

Manchester Palace Theatre

Manchester Ritz

Manchester United Museum

Manchester Velodrome

Margate Winter Gardens

Matter, within O2 complex

Mayflower Theatre

The Meadows, Edinburgh

Meadowbank Stadium, Edinburgh

Mercedes Benz World

Metro Club

Metro Radio Arena, Newcastle

Middlesbrough Town Hall

Mill Volvo Tyne Theatre

Milllennium Centre, Wales

Millennium Music Hall

Millennium Square, Leeds

Mill Volvo Tyne Theatre

Milton Keynes National Bowl

Milton Keynes Theatre

Moscow State Circus

Motorpoint Arena, Cardiff

Motorpoint Arena, Sheffield

Murrayfield Stadium (NOT FOR HEINEKEN CUP)

Museum of London 


Nation, Liverpool (MUST bring valid ID as well as LOA)

National Arboretum

National Bowl, Milton Keynes

National Cycling Centre

National Gallery, Trafalgar Square (NOT National Portrait Gallery)

National Ice Centre, Nottingham

National Stadium, Hampden Park, Glasgow

Natural History Museum Ice Rink

NEC Birmingham / Birmingham LG Arena

Neptune Theatre

New Alexandra Theatre, Birmingham (Formerly Alexandra Theatre)

New London Theatre

New Theatre Hull

New Theatre Oxford

New Wimbledon Theatre

New Wimbledon Studio

Newbury Racecourse

Newcastle Academy

Newcastle City Hall

Newmarket Racecourse

Newport Centre

New Victoria Theatre

NIA Birmingham

Nice n' Sleazy, Glasgow

Night and Day Cafe, Manchester

Noel Coward Theatre

Northamptonshire County Cricket Ground

North Pier Theatre, Blackpool

Norwich Waterfront Hall

Norwich Theatre Royal

Norwich UEA

Nottingham Arena

Nottingham Rescue Rooms

Nottingham Rock City

Nottingham Royal Centre

Nottingham Royal Concert Hall

Nottingham Tennis Centre

Novello Theatre


O2 Academy, Birmingham

O2 Academy 2, Birmingham

O2 Academy, Bournemouth

O2 Academy, Bristol

O2 Academy, Brixton

O2 Academy, Glasgow

O2 Academy, Islington

O2 Academy, Leeds (Must be signed)

O2 Academy Liverpool

O2 Academy, Newcastle

O2 Academy Oxford

O2 Apollo Manchester

O2 Shepherds Bush Empire

Octagon, Sheffield

Old Course, St Andrews

Old Fire Station

Old Fruit Market, Glasgow

Old Royal Naval College

Old Trafford

Old Trafford Cricket Ground (Lancashire CCC)

Olivier Theatre

Opera House, Manchester

Oran Mor, Glasgow

Orchard Theatre, Dartford

Ormsby Hall (a full LOA and ID must be provided)

Osbourne House

Oval (SCCC)


Paisley Abbey

Palace Green Library

Palace Theatre, Manchester

Park Inn, Aberdeen

Parr Hall, Warrington

P & J Arena

Peacock Theatre

Perth Concert Hall

Phoenix Theatre

Piccadilly Theatre

Pickaquoy Centre, Orkney

Picture House, Edinburgh

Pink Pavilion, The Works

Playhouse, Edinburgh

Playhouse, Whitley Bay

Playhouse Theatre, London

Plymouth Home Park Stadium

Plymouth Pavilions

Point Theatre

Portman Road, Ipswich

Portsmouth Guildhall

Portsmouth Pyramid Centre

Portsmouth Wedgewood Rooms

Potterrow, Edinburgh

Preston 53 Degrees

Preston Guildhall

Pride Park Stadium (Derby County FC)

Prince Edward Theatre

Prince of Wales Theatre

Princess Theatre, Torquay

Proact Stadium

Pyramid, Warrington


Queen Margaret Union

Queens Club, London

Queens Theatre

Queens Hall Edinburgh



Rally of Scotland (Various venues)

Rescue Rooms, Nottingham

Regent Theatre, Stoke on Trent

Relentless Garage

Richmond Theatre

Rock City, Nottingham


Roundhouse, London

Royal Albert Hall, London

Royal Birkdale Golf Club (provided the collector has photo ID)

Royal Court, Liverpool

Royal Festival Hall, South Bank

Royal Highland Centre

Royal Lytham and St Annes

Royal Opera House

Royal Pavilion Ice Rink

Royal Shakespeare Theatre

Royal Victoria Park


Saatchi Gallery

Sadlers Wells Theatre

Sage - Gateshead

Salisbury City Hall

St. David's Hall, Cardiff

Sandown Park Race Course

Santa Pod Raceway

Scarborough Open Air Theatre

Scone Palace

Scotstoun Stadium

SECC Glasgow

Sefton Park (Moscow State Circus)

Shaftesbury Theatre, London

Shaw Theatre, London

Sheffield Motorpoint Arena

Sheffield City Hall

Sheffield Leadmill
NB Original payment card must be presented along with letter of authorisation Official Venue Policy:
“In order to prevent touting it is now essential that all customers collecting tickets on the door (will-calls) bring the original credit card used to purchase those tickets. Tickets will not be released to customers who cannot provide the credit card used to purchase them. We will no longer release tickets to customers before they enter the venue. This is in the interests of all true music fans who want to pay the face value of tickets, rather than an inflated 'touted' price. Furthermore on selected shows we may only offer a collection service and will not post tickets out to customers in advance. We thank you for your understanding in this matter.”

Sheffield Memorial Hall

Sheffield University

Shepherd’s Bush Empire (MUST include:last 4 digits of the customers card.)

Sherwood Pines, Nottingham (with photo ID)

Sin City

Sixways Stadium

Skydome, Coventry

Sneaky Pete's, Edinburgh

Social, The, London

Somerset House

Sound Control, Manchester

Southampton Brook

Southampton Rosebowl

Southampton University

Southport Theatre

Spa Pavilion, Felixstowe

Sportcity Stadium, Manchester

SSE Hydro

SSE Arena Wembley, London

Stafford Gatehouse

St Andrews

Stealth, Nottingham

St George's Hall, Bradford

St George's Hall, Bristol

St James' Church, London Piccadilly

St Martin’s Theatre

St Marys Stadium, Southampton

Stadium of Light (Sunderland FC)

Strathallan Castle (T in th ePark 2015)

Sunderland Empire

Swan Theatre, Wycombe

Swansea Grand Theatre

Swindon Arts Centre

Symphony Hall, Birmingham



Tameside Hippodrome

Theatre Royal Brighton

Theatre Royal Drury Lane

Theatre Royal Glasgow

Theatre Royal Haymarket

Thekla Social, Bristol

Threesixty Theatre, London

T in the Park

Tobacco Factory, Bristol (must bring the booking confirmation as well)

Trinity Bristol

The Troxy

Truro Hall

Tunmills, London

The Tunnels, Aberdeen

Twickenham Stoop

Tyne Theatre (now the Mill Volvo Tyne Theatre)

Tynecastle Stadium (Hearts FC)

Tynemouth Priory and Castle


Upton Park

University of London Union (ULU) - correct ID and correct info on letter required

Underworld, London

Union Chapel, London

Usher Hall, Edinburgh


V Festival (Both sites, full LOA is strictly required)

Venue – Edinburgh

Venue Cymru

Victoria Palace

Victoria Hall

Victoria Warehouse

Village Underground, London



Wales Millennium Centre

The Warehouse (formerly Moshulu)

Warehouse Project

Warwick Arts Centre

Warwick Castle

Warwickshire County Cricket Club (Edgbaston)

Water Front Hall

Watford Coliseum

Wedgewood Rooms, Portsmouth

Wembley Stadium (Customers MUST bring photo I.D. and full details.)

Westfield London

Westfield Stratford City

Weston Park (V Festival - Full LOA required, this is a strict requirement)

White Hall (for Beating Retreat - Horse Guards Parade)

White Rock Theatre

Whitley Bay Playhouse

Windsor Hall, Bournemouth

Winter Wonderland in Hyde Park

Wireless Festival

Wolverhampton Civic Hall

Woburn Abbey

The Woodville

The Works, Pink Pavilion

Wormsley Cricket Ground (a print out of booking confirmation email will suffice)

Worthing Pavilion Theatre

Wulfrun Hall

Wyvern Theatre



York Barbican

York Fibbers (Customers must take letter of authorisation, ID & photocopy of the payment card.)


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If your tickets are on box office collection, they can be collected by the named cardholder on the booking.
To collect the tickets, the cardholder will need the original payment card, Ticketmaster reference number and a form of identification.
Once this is shown to the box office staff, they will be happy to release the tickets to you.
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Thank you. Your feedback is important for us.
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If the tickets you've received in the post have been damaged, please contact us with the details for your booking, including the reference number, event name and seat details and we'll see if we can assist.
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Like shopping baskets on other sites, My Basket is how you keep track of the stuff you want (tickets, parking, t-shits etc.) while you carry on browsing or leave the site to think about it.
Unlike shopping baskets on other sites, My Basket can't hold the actual tickets for you, which means they can still be bought by other fans. We'll remember your tickets selections and other items in your basket so you won't have to start from scratch when you come back.
How do I add items to My Basket?
Once you've selected tickets, just click the Remember for Later button at the bottom of the review or delivery page.
Why isn't the Remember for Later button there on every event?
If you don't see the Remember for Later button, it's probably because it's a really popular event that's just gone on sale. Tickets for those events go really fast, usually in the first few minutes, so there won't be anything left to remember for later! It's best to buy those tickets there and then to avoid missing out.
Can I edit stuff in My Basket?
You can't, but you're not stuck with them either – click the Find Different Tickets link on the left and you can search again. The original ticket selection will stay in your basket, so it's a great way to compare prices!
If you want to change the delivery method or remove, add or change the quantity of other items (parking, t-shirts etc) click Get Tickets and make your changes before paying.
Can I remove events from My Basket?
You can! Just hit Remove This Event to the left of the event name. If you have second thoughts, click Keep It.
Do I need an online account account to use My Basket
You don't – you can use My Basket without an account, but when you click Remember for Later, your selections and other stuff will only be saved on that computer.
If you want the freedom to view your basket on any computer, you need an online account. 
If you already have a My Live Nation account, you can sign in what that email and password on any computer to view your Ticketmaster shopping basket.
Why am I being asked to re-enter my offer code or password for tickets already in my basket?
If we're asking you to unlock a password protected offer again, it's just because you’re not signed into your account, so we don't recognise you.
Why has my event disappeared?
If you can’t see an event in your basket any more, it's most likely that the show's already been and gone.
Or, if you don't have an online account, you may lose events in your basket when we periodically delete anonymous data from our system. We have to do that every so often to keep our website running smoothly.
Why did the price change after I added tickets to My Basket?
Ticket prices are set by the venue and event organisers, who may occasionally decide to change the pricing depending on demand or other factors. We don't control ticket pricing because we don't own the tickets we sell – we're just selling them on behalf of the venue and event organisers.
Why is the delivery method I added to My Basket no longer available?
If the delivery method (standard post or UPS) has disappeared from your basket, it's most likely because it's too close to the event and there isn't enough time for us to get the tickets to you in that way.
Why is the special offer I added no longer available?
Discounts are quite often limited-time offers, so it might be that time ran out while the tickets were in your basket.
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Most of our gift cards can be used to book online at Just choose your tickets as normal, and then you'll have the option to use a gift card when you get to the payment page. You'll need to enter the gift card number from the back – this will begin either 0130, 533 or 633 – and the 3 digit security code from the signature strip.
You can also book over the phone on 0844 847 1640 – the lines are open from 08:00 - 20:00 Monday to Friday or 08:00 - 18:00 Saturday and Sunday. Calls to 0844s cost 7p per minute plus your phone company's access charge.
Please note that at the moment you can't use gift cards on our mobile app.
Like most other gift cards, you can use them to make a number of bookings until their value is used up, or to pay for part of a booking.
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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.