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Results for your question "I have lost my booking reference number"
There's lots of information here on our helpdesk and it's really easy to use. Just enter your questions into the search bar and view the results...95% of our customers usually find the answers they need without having to contact us. 
 
Can't find what you're looking for? 
 
All questions that you enter into the search bar will provide an answer that we think may resolve your query. If it doesn't a Contact Us tab will appear so you can send us an email. 
Hit the Contact Us tab (under the blue Go button) near the top of the page to send us an email and we'll get back to you as soon as we can. If you'd rather speak to us, here are the details:
 
Phone: 0333 321 9999 
Overseas: 0044 161 425 7563
Opening hours: Monday to Friday 9am-8pm, Saturday & Sunday 10am-4pm

Calls to 0333 numbers are chargeable at a local rate from both UK landlines and mobile phones.
 
Please note that if you have booked for a show in Northern Ireland or the Rep. of Ireland you need to contact Ticketmaster Ireland. If you are calling from Northern Ireland or the rest of the UK please call 0333 321 9996. If your calling from Rep. of Ireland please call 0818 903 001. Or you can contact Ticketmaster Ireland through their website www.ticketmaster.ie.
 
If you're calling for help with an outstanding order, please have your booking reference number and the last 4 digits of your card number handy. We work in line with the Data Protection Act, so to keep your details safe we can only discuss a booking with the cardholder we have on record.
 
 
 
115,55908
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We try to make sure that the tickets we send out are always valid to use when we send them. However sometimes tickets can get damaged in delivery, such as being wet by rain when posted, or accidently ripped when opening the envelope.

Your tickets usually come with two barcodes on each ticket, one on stub and another in the centre of the main ticket. As long as each ticket has at least one clear barcode on them they can still be scanned and used. If your tickets have ripped try and tape them together so no pieces are lost, but make sure none of the take goes over your clear barcodes.

If both barcodes on your tickets are damaged please contact us with the details for your booking, including the reference number, event name, and attach a picture of your tickets and we'll check to make sure the tickets are still valid.

115,55908
1518
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Thank you. Your feedback is important for us.
If you are not satisfied with these answers, you may continue searching or contact us.
Required Contact Information

Event and Account Information
(please enter 0000 if you do not have a booking)
(please enter 0000 if you do not have a booking)
New Address Line Details

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Gift Card Details
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Required Contact Information

Event and Account Information
(please enter 0000 if you do not have a booking)
(please enter 0000 if you do not have a booking)
New Address Line Details

(Please enter previous address details in section above)

Gift Card Details
*required fields
You need to fill in all mandatory fields

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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.