What is a Ticketmaster Gift Card?
Gift cards are a great way to give your loved ones the chance to choose tickets for whatever they want – whether their thing's music, sport or the theatre, we've got something for everyone. You can buy them in denominations of £10, £15, £25, £50, £100, £200 and £250, and they can be used as part or full payment for any tickets booked with Ticketmaster UK.
What can my Gift Card be used for?
You can use your gift card to buy most tickets available through Ticketmaster UK, along with any merchandise available on our website like t-shirts and albums.
There are a few events where we can't accept payment from a gift card – for example, paperless events. You also can't use our gift cards to book for events outside the UK.
Purchasing a Gift Card
You can buy online at www.ticketmaster.co.uk/giftcards or by calling 0844 847 1640. Calls to 0844s cost 7p per minute plus your phone company's access charge.
Or, if you'd prefer you prefer to buy over the counter, our gift cards are available from lots of leading high street retailers and supermarkets. You can pick one up with your shopping:
Tesco (selected stores)
If you want to buy more than four cards, or more than £250 worth of cards at once, email our sales team at email@example.com.
Using your Gift Card
Most of our gift cards can be used to book online at www.ticketmaster.co.uk. Just choose your tickets as normal, and then you'll have the option to use a gift card when you get to the payment page. You'll need to enter the gift card number from the back – this will begin either 0130, 533 or 633 – and the 3 or 4 digit security code (or pin) from the signature strip. The security code can sometimes be under a silver foil panel. Please be careful when you enter the security code because if its entered incorrectly 3 times it will lock the card for 24 hours.
You can also book over the phone on 0844 847 1640 – the lines are open from 08:00-20:00 Monday to Friday or 08:00-18:00 Saturday and Sunday. Calls to 0844s cost 7p per minute plus your phone company's access charge.
How do I check the balance of my Gift Card?
It's really easy – just click here – you'll need to enter your gift card number which is on the back.
If you'd prefer to do it over the phone, the number's 0844 847 1640. Calls to 0844s cost 7p per minute plus your phone company's access charge.
Please remember that there is no facility on our website for you to store the balance to use at a later date. So you will need to enter the card number at the time of booking.
How long is my Gift Card valid for?
Your card is valid for 12 months from the day it was bought – after that it will expire and we can't extend cards or issue refunds. If you're the one giving the gift, please remember to pass the information on – you don't want it to go to waste!
Can I extend my Gift Card once it expires?
Unfortunately not – it's valid for 12 months, but if you haven't used it by that time we can't extend the card's life. Please remember to check when your card was bought so you don't lose out.
What is an e-Gift Card?
These are great for last minute gifts! You just order online and instead of waiting for a plastic card through the post, we'll email all the details directly to the person you're giving it to. We can do that straight away, or you can choose a specific date – it's completely up to you. We can even deliver the card directly to your loved one's Facebook wall if you want us to.
Can you replace lost Gift Cards?
Unfortunately we can't. There's no way of tracing them, so it's really important that you keep them safe until you're ready to make a booking. Think of your Gift Card like cash.
Muse have announced their Dromes World Tour. The tour will see the band perform for the first time "in the round" from the middle of the arena.
The band will be performing on:
Birmingham Barclaycard Arena on 2nd April 2016.
London O2 Arena on the 3rd April 2016.
Manchester Arena on the 8th April 2016.
London O2 Arena on the 11th and 12th April 2016.
Glasgow SSE Hydro on the 17th April 2016.
The tickets will be available in a presale for Muse.mu members on the 16th September at 9am. Please note you must have been registered as a member before the 9th September. You will receive a passcode and a link to buy the tickets from Muse.mu. If you have any issues with the passcode not working please contact the fan club. Anyone who joined after the 9th September 2015 is not eligible for the presale.
Every Muse member who was able to book presale tickets will be able to get a standard physical or standard digital copy of DRONES.
You should have received an email from Ticketmaster with your unique redemption code and link by now. Please check your inbox and junk folder. Each code can only be used once to redeem a single copy of DRONES. If you already own a copy of Drones please feel free to pass it on to a friend. Full details of how you can gift the album will be given on the redemption page.
Please note that this is available only to presale customers and if you book after the general sale at 9am on the 18th September you will not receive an email for a copy of DRONES.
Tickets then go on general sale on the 18th September at 9am.
Please note that there is a strict limit of 4 tickets per person and per card. If you book over the limit the additional tickets will be cancelled.
Disabled Access Bookings
Birmingham Barclaycard Arena on the 2nd April 2016, please
call 0121782 3555.
Manchester arena on the 8th April 2016, please call 0161 950 5229.
London O2 Arena on the 3rd, 11th and 12th April 2016, please call 0208 463 3359.
Glasgow SSE Hydro on the 17th April 2016, please call 0844 395 4001
Beyonce will be performing in the UK in June and July 2016. Below is all the information we have at the moment.
There will be a fan club presale on Tuesday 9th February at 10am and an American Express cardmember presale at 12pm. A Tidal presale on Friday 12th February at 10am. And an O2 presale on Saturday 13th February at 10am.
Tickets will go on general sale on Tuesday 16th February at 9am.
Beyonce will be performing at:
Stadium of Light, Sunderland - 28th June
Principality Stadium, Cardiff - 30th June
Wembley Stadium, London - 2nd July
Emirates Old Trafford, Manchester - 5th July
Hampden Park National Stadium, Glasgow - 7th July
The price below includes the booking fee we charge for each ticket. Each booking will be subject to delivery processing fee. You'll be advised of all charges at the time of booking.
Stadium of Light: Seating £45.80 to £115.50. Standing £77.70.
Principality Stadium: Seating £45.80 to £115.50. Standing £77.70.
Wembley Stadium: Seating £45.80 to £132. Standing £83.
Emirates Old Trafford: Seating £77.70 to £115.50. Standing £77.70.
Hampden Park National Stadium: Seating £40 to £105. Standing £65.
Any children under 5 years of age are not permitted to attend the concert.
In reserved seats, anyone under 16 years of age must be accompaniced by and adult aged 18 or over.
For pitch standing anyone under 16 years of age must be accompanied bu an adult 18 years or over. Children under 14 years of age will not be allowed on the pitch.
For these shows the venues ask that customers contact them directly to make their bookings on Tuesday 16th February at 9am.
Stadium of Light: 0191 551 5004
Principality Stadium: 02920 822 427
Wembley Stadium: 0800 169 2007
Hampden Park National Stadium: 0844 395 4001
Tickets will be sent out the billing address closer to the show. The latest to expect them is 5 days before the event. If your delivery address is overseas please contact us 5 days before you leave your address if you haven't received them.
How can I improve my chances of booking tickets for popular events?
We sell for lots of big shows and sports events where demand for tickets is extremely high. Getting tickets isn't all down to luck though – there are a few things you can do to give yourself a better chance...
Create a Ticketmaster account in advance
If you don't already have an account with us, create a brand new
online account before the tickets go on sale. This will allow
you to store your address and credit card details, so you don't
have to rush to type them all in when you're trying to book.
Check your passwords and billing details
If you already have an online account, check that you know
your password and all your details are up to date before tickets go
on sale. If you've forgotten your password, don't worry, there's an
option to have a new one emailed to you. Please also make sure
your address is correct if you’ve moved house recently. If
you're signed up to Verified by Visa or MasterCard Secure Code,
make sure that you know your password before tickets go on
Never load our site in more than one browser window
Only have our site loaded in one window in your web browser –
things can get extremely messy otherwise, and you might end up
losing tickets you're holding as our website will only allow you to
make one booking at a time.
Make sure that you’re using a steady internet connection
If you lose your internet connection during booking for even a
second, if you’re part way through a booking you may have to start
over and search for tickets again, so it’s best to make sure that
you’re using a reliable connection. If you’re using a mobile, you
may want to try using Wi-Fi rather than 3G/4G, just in case you
Avoid camping on the event page before tickets are released
If you sit on the event page waiting for the timer to count down
to zero before an event goes on sale, it means that the page will
then need to refresh when tickets are released so that it can
update for you to begin your search, which might slow you down.
Waiting on the page before tickets are released doesn’t put you
into a queue, so there’s not really any need to do this!
Other than that, just be sure to be on our website bright and early for when the tickets are released, and we wish you the best of luck!
We understand that after making a booking that you may move house or need to have the tickets sent to a different address. But before you put your change of address request through there are a few things to be aware of so that we can help you. Please take a look at the info below first and we’ll update your details as quickly as possible.
I haven’t made a booking yet – do I have to wait until I’ve booked tickets before changing the address?
Nope! Before you book your tickets, just log into your online account and click Edit Billing Information. Updating the billing information in your online account will only store the address for any bookings you might make in the future – for any outstanding orders you need to get in touch.
I’m Moving house soon – can I update my address now?
If you've moved house recently, please get in touch as soon as possible to update the address on your order. Please remember if you are moving house soon to wait till you've moved before requesting a change of address – there’s always the chance that we’ll send the tickets early before you move.
The tickets weren’t booked on my card – can I still update the address?
Sorry, we can only update the address if the cardholder for the booking contacts us directly – it’s a security issue. If the tickets were bought for you as a gift or your partner booked the tickets, we’ll still need the cardholder to contact us. If you’re not the named cardholder, we won’t be able to make any changes to the order.
Can you send my tickets to an alternative delivery address?
We can! Just hit the Contact Us tab above, choose Change of Address as the category and be sure to fill in all of the fields. If your tickets have already entered the dispatch process however, we will be unable to update the address for you.
My booking says the tickets are processing – can I still change my address?
We can't update the address once we've started to process your tickets for dispatch, as we’re unable to single them out from that point. Please be sure to get in touch as soon as you can once you've moved. You can check whether your tickets are being processed by logging into your online account and it will say “Your order is being processed”.
How do I contact you with my new billing address?
It’s really easy! Just hit the Contact Us tab above, choose Change of Address as the category and be sure to fill in all of the fields. It’s really important that we have all of the info before we can update your order – just so we can be sure that we’re dealing with the cardholder. If you need to change the address on more than one order, please be sure to include all of your reference numbers.
Can’t see the Contact Us tab? Just type something into the search bar above and hit Go, then click on one of the search results. From there you’ll the Contact Us tab appear just above.
We can't offer any exchanges or refunds unless your event has been cancelled, however if you can’t make it to your event you may be able to list your tickets on our Ticketmaster Resale site – click here to find out how!
We'll send your tickets out as soon as we get the go ahead to print from the client, or when we receive the stock from the client. As we do not have overall control of the fulfilment process it's quite difficult at times to be exact with dispatch dates. However the latest you should receive them is around 5 days before the event.
We'll keep our Ticket Dispatch page updated for all the big events happening across the UK over the next few months, so be sure to check back there for general information.
To check if your order's on its way out yet, just log into My Ticketmaster and go to your order history – if the status is Your tickets are being processed, you can bet they're either already on their way to you, or they'll be going out very soon. Please keep in mind that this status won't change again - tickets have been printed and are on their way.
You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.
Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”
If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.