Calls to 0333 numbers are chargeable at a local rate from both UK landlines and mobile phones.
We try to make sure that the tickets we send out are always
valid to use when we send them. However sometimes tickets can get
damaged in delivery, such as being wet by rain when posted, or
accidently ripped when opening the envelope.
Your tickets usually come with two barcodes on each ticket, one on stub and another in the centre of the main ticket. As long as each ticket has at least one clear barcode on them they can still be scanned and used. If your tickets have ripped try and tape them together so no pieces are lost, but make sure none of the take goes over your clear barcodes.
If both barcodes on your tickets are damaged please contact us with the details for your booking, including the reference number, event name, and attach a picture of your tickets and we'll check to make sure the tickets are still valid.
We understand that after making a booking that you may move house or need to have the tickets sent to a different address. But before you put your change of address request through there are a few things to be aware of so that we can help you. Please take a look at the info below first and we’ll update your details as quickly as possible.
I haven’t made a booking yet – do I have to wait until I’ve booked tickets before changing the address?
Nope! Before you book your tickets, just log into your online account and click Edit Billing Information. Updating the billing information in your online account will only store the address for any bookings you might make in the future – for any outstanding orders you need to get in touch.
I’m Moving house soon – can I update my address now?
If you've moved house recently, please get in touch as soon as possible to update the address on your order. Please remember if you are moving house soon to wait till you've moved before requesting a change of address – there’s always the chance that we’ll send the tickets early before you move.
The tickets weren’t booked on my card – can I still update the address?
Sorry, we can only update the address if the cardholder for the booking contacts us directly – it’s a security issue. If the tickets were bought for you as a gift or your partner booked the tickets, we’ll still need the cardholder to contact us. If you’re not the named cardholder, we won’t be able to make any changes to the order.
Can you send my tickets to an alternative delivery address?
We can send them to a non billing address 72 hours after the booking has been made. Just hit Contact Us tab above, choose Change of Address as the category and be sure to fill in all of the fields. If your tickets have already entered the dispatch process however, we will be unable to update the address for you.
My booking says the tickets have been printed – can I still change my address?
We can't update the address once we've started to process your tickets for dispatch, as we’re unable to single them out from that point. Please be sure to get in touch as soon as you can once you've moved. You can check whether your tickets have been printed by logging into your online account and the order status will tell you if your tickets have been printed.
How do I contact you with my new billing address?
It’s really easy! Just hit the Contact Us tab above, choose Change of Address as the category and be sure to fill in all of the fields. It’s really important that we have all of the info before we can update your order – just so we can be sure that we’re dealing with the cardholder. If you need to change the address on more than one order, please be sure to include all of your reference numbers.
Can’t see the Contact Us tab? Just type something into the search bar above and hit Go, then click on one of the search results. From there you’ll the Contact Us tab appear just above.
We'll send your tickets out as soon as we get the go ahead to print from the client, or when we receive the stock from the client. As we do not have overall control of the fulfilment process it's quite difficult at times to be exact with dispatch dates. However the latest you should receive them is around 5 days before the event.
We'll keep our Ticket Dispatch page updated for all the big events happening across the UK over the next few months, so be sure to check back there for general information. If your event isn't on the dispatch page don't worry, we're adding more events all the time.
To check if your order's on its way out yet, just log into My Ticketmaster and go to your order history – the Order Status in your account will change to show that your tickets have been printed, and the latest you should receive them is around 5 days before the event. Please keep in mind that this status won't change again - tickets have been printed and are on their way.
We sell for lots of big shows and sports events where demand for tickets is extremely high. Getting tickets isn't all down to luck though – there are a few things you can do to give yourself a better chance...
Create a Ticketmaster account in advance
If you don't already have an account with us, create a brand new
online account before the tickets go on sale. This will allow
you to store your address and credit card details, so you don't
have to rush to type them all in when you're trying to book.
Check your passwords and billing details
If you already have an online account, check that you know
your password and all your details are up to date before tickets go
on sale. If you've forgotten your password, don't worry, there's an
option to have a new one emailed to you. Please also
make sure your address is correct if you’ve moved house
recently. If you're signed up to Verified by Visa or
MasterCard Secure Code, make sure that you know your password
before tickets go on sale.
Never load our site in more than one browser window
Only have our site loaded in one window in your web browser –
things can get extremely messy otherwise, and you might end up
losing tickets you're holding as our website will only allow you to
make one booking at a time.
Make sure that you’re using a steady internet connection
If you lose your internet connection during booking for even a
second, if you’re part way through a booking you may have to start
over and search for tickets again, so it’s best to make sure that
you’re using a reliable connection. If you’re using a mobile, you
may want to try using Wi-Fi rather than 3G/4G, just in case you
Avoid camping on the event page before tickets are released
If you sit on the event page waiting for the timer to count down to zero before an event goes on sale, it means that the page will then need to refresh when tickets are released so that it can update for you to begin your search, which might slow you down. Waiting on the page before tickets are released doesn’t put you into a queue, so there’s not really any need to do this!
Other than that, just be sure to be on our website bright and early for when the tickets are released, and we wish you the best of luck!
We can't offer any exchanges or refunds unless your event has been cancelled, however if you can’t make it to your event you may be able to list your tickets on our Ticketmaster Resale site – click here to find out how!
What is a Ticketmaster Gift Card?
Gift cards are a great way to give your loved ones the chance to choose tickets for whatever they want – whether their thing's music, sport or the theatre, we've got something for everyone. You can buy them in denominations of £10, £15, £25, £50, £100, £200 and £250, and they can be used as part or full payment for any tickets booked with Ticketmaster UK.
What can my Gift Card be used for?
You can use your gift card to buy most tickets available through Ticketmaster UK, along with any merchandise available on our website like t-shirts and albums.
There are a few events where we can't accept payment from a gift card – for example, paperless events. You also can't use our gift cards to book for events outside the UK.
Purchasing a Gift Card
You can buy online at www.ticketmaster.co.uk/giftcards or by calling 0844 847 1640. Calls to 0844s cost 7p per minute plus your phone company's access charge.
Or, if you'd prefer you prefer to buy over the counter, our gift cards are available from lots of leading high street retailers and supermarkets. You can pick one up with your shopping:
Tesco (selected stores)
If you want to buy more than four cards, or more than £250 worth of cards at once, email our sales team at firstname.lastname@example.org.
Using your Gift Card
Most of our gift cards can be used to book online at www.ticketmaster.co.uk. Just choose your tickets as normal, and then you'll have the option to use a gift card when you get to the payment page. You'll need to enter the gift card number from the back – this will begin either 0130, 533 or 633 – and the 3 or 4 digit security code (or pin) from the signature strip. The security code can sometimes be under a silver foil panel. Please be careful when you enter the security code because if its entered incorrectly 3 times it will lock the card for 24 hours.
You can also book over the phone on 0844 847 1640 – the lines are open from 08:00-20:00 Monday to Friday or 08:00-18:00 Saturday and Sunday. Calls to 0844s cost 7p per minute plus your phone company's access charge.
How do I check the balance of my Gift Card?
It's really easy – just click here – you'll need to enter your gift card number which is on the back.
If you'd prefer to do it over the phone, the number's 0844 847 1640. Calls to 0844s cost 7p per minute plus your phone company's access charge.
Please remember that there is no facility on our website for you to store the balance to use at a later date. So you will need to enter the card number at the time of booking.
How long is my Gift Card valid for?
Your card is valid for 12 months from the day it was bought – after that it will expire and we can't extend cards or issue refunds. If you're the one giving the gift, please remember to pass the information on – you don't want it to go to waste!
Can I extend my Gift Card once it expires?
Unfortunately not – it's valid for 12 months, but if you haven't used it by that time we can't extend the card's life. Please remember to check when your card was bought so you don't lose out.
What is an e-Gift Card?
These are great for last minute gifts! You just order online and instead of waiting for a plastic card through the post, we'll email all the details directly to the person you're giving it to. We can do that straight away, or you can choose a specific date – it's completely up to you. We can even deliver the card directly to your loved one's Facebook wall if you want us to.
Can you replace lost Gift Cards?
Unfortunately we can't. There's no way of tracing them, so it's really important that you keep them safe until you're ready to make a booking. Think of your Gift Card like cash.
We work to really strict security guidelines, so when you book
you will have to enter the registered billing address. We run
regular security checks within 72 hours of the booking and if the
address on your booking doesn't match up to the billing address for
the card, your booking could be cancelled.
However 72 hours after the booking has been made we can change the address to one more convenient to receive the tickets to. Just fill out the charge of address from by clicking contact us.
Please make sure it is 72 hours after the booking because if it is requested any earlier we won't be able to change it for you.
Please note that in some rare occasions the tickets maybe sent before the 72 hours in over if the security checks are completed early, so we may not be able to change the address. In cases like that the tickets will just be sent to the billing address.
You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.
Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”
If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.