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There's lots of information here on our helpdesk and it's really easy to use. Just enter your question into the search bar and view the results...95% of our customers usually find the answers they need without having to contact us. 
Can't find what you're looking for?
Hit the Contact Us tab (under the blue Go button) near the top of the page to send us an email and we'll get back to you as soon as we can. If you'd rather speak to us, here are the details:
Phone: 0333 321 9999 
Overseas: 0044 161 425 7563
Opening hours: Monday to Friday 9am-8pm, Saturday & Sunday 10am-4pm
Please note that if you have booked for a show in Northern Ireland or the Rep. of Ireland you need to contact Ticketmaster Ireland. If you are calling from Northern Ireland or the rest of the UK please call 0333 321 9996. If your calling from Rep. of Ireland please call 0818 903 001. Or you can contact Ticketmaster Ireland through their website
Calls to 0333 numbers are chargeable at a local rate from both UK landlines and mobile phones.
If you're calling for help with an outstanding order, please have your booking reference number and the last 4 digits of your card number handy. We work in line with the Data Protection Act, so to keep your details safe we can only discuss a booking with the cardholder we have on record.
Can't see the Contact Us tab? Just click here. But remember before you send your email, to search our helpdesk in the search bar above, as you're likely find the answer to your query there. This will get you an answer much quicker then sending an email!
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Sometimes the event organisers will ask us to use paperless tickets, to make sure as many genuine fans as possible get the chance to book.
How does it work?
When you book for a show, the card you use to pay will then act as your tickets to get you in on the night. It's all very clever – your card details are just transferred securely onto the scanning system at the venue, so on the night they just swipe your card, check it against your ID to make sure you are who you say you are, then you're in. No paper tickets through the post and no going to the box office to pick your tickets up.
One thing to remember – your whole group will need to arrive together. As the cardholder, you're the important one! Your guests will need to arrive with you to get in.
Virtual credit cards won't work as there's nothing to scan on the night – you'll need to use a physical card that you can take along with you.
Can I authorise someone else to use my tickets?
You can't – paperless tickets are designed to stop tickets from being passed on or resold, so this would make it too easy for resellers to get round the system. Please only buy tickets if you’re sure you're definitely going to the event. If your circumstances can change quite quickly, maybe you should leave it up to someone else in the group to book the tickets.
We will try to help where we can though – we know that things can come up, so if your circumstances do change, get in touch with our customer services team and we'll try to resell the tickets on your behalf, for face value. If they do resell, we'll refund your booking. The deadline for any resale requests is 24 hours before the event.
What if I go to the entrance with my kids and swipe my card – can they go in without me?
This isn't allowed – you, as the cardholder, actually have to go into the venue, watch the show and have a good time. If your kids ask you to book tickets for them and it's a paperless event, they'll have to make the booking on their own card if they want to go without you being there.
Don't forget, we accept debit cards as well as credit cards, so under 18s can still make a booking.
Can I transfer my order onto another card?
We can only ever transfer onto another card if the one you booked with has expired. It would still have to be in your name and address, so we can't transfer onto someone else's card.
What do I need to take with me on the night?
Confirmation of booking.
The credit/debit card used to buy the tickets.
State issued photo ID – that's a driving license or passport.
What if I don't have a passport or driving license?
It's going to be really strict on the night, so you will need some state issued photo ID. If you can't provide the right ID, you might not get in – and we can't refund unless the event actually gets cancelled. To avoid problems, if you don't have any photo ID, it's best to get someone else in your group to order the tickets.
Will I get any paper tickets before the show?
No, sorry! If it's a paperless event, just bring yourself, your card, photo ID and your reference number.
What if my friends won't be there until later?
The whole group does need to go in together. If your friends are late and you go in without them, they won't get in.
What if my card is expired or it's been lost?
We'll always try and contact everyone whose card is due to expire before the day of the event so that you can add your new card details to the booking. You can then get into the event with your new card.
We might not always be able to contact you though – and we won't know you've lost your card until you tell us – so please remember to get in touch once you've got your new card.
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What is a Ticketmaster Gift Card?


Gift cards are a great way to give your loved ones the chance to choose tickets for whatever they want – whether their thing's music, sport or the theatre, we've got something for everyone. You can buy them in denominations of £10, £15, £25, £50, £100, £200 and £250, and they can be used as part or full payment for any tickets booked with Ticketmaster UK.


What can my Gift Card be used for?

You can use your gift card to buy most tickets available through Ticketmaster UK, along with any merchandise available on our website like t-shirts and albums. 
There are a few events where we can't accept payment from a gift card – for example, paperless events. You also can't use our gift cards to book for events outside the UK.

Purchasing a Gift Card

You can buy online at or by calling 0844 847 1640. Calls to 0844s cost 7p per minute plus your phone company's access charge.

Or, if you'd prefer you prefer to buy over the counter, our gift cards are available from lots of leading high street retailers and supermarkets. You can pick one up with your shopping: 

Asda WalMart
WH Smith
Clinton Cards
Martin McColls
Tesco (selected stores)

If you want to buy more than four cards, or more than £250 worth of cards at once, email our sales team at

Using your Gift Card

Most of our gift cards can be used to book online at Just choose your tickets as normal, and then you'll have the option to use a gift card when you get to the payment page. You'll need to enter the gift card number from the back – this will begin either 0130, 533 or 633 – and the 3 or 4 digit security code (or pin) from the signature strip. The security code can sometimes be under a silver foil panel. Please be careful when you enter the security code because if its entered incorrectly 3 times it will lock the card for 24 hours.
You can also book over the phone on 0844 847 1640 – the lines are open from 08:00-20:00 Monday to Friday or 08:00-18:00 Saturday and Sunday. Calls to 0844s cost 7p per minute plus your phone company's access charge.

How do I check the balance of my Gift Card?

It's really easy – just click here – you'll need to enter your gift card number which is on the back.
If you'd prefer to do it over the phone, the number's 0844 847 1640. Calls to 0844s cost 7p per minute plus your phone company's access charge.

Please remember that there is no facility on our website for you to store the balance to use at a later date. So you will need to enter the card number at the time of booking.


How long is my Gift Card valid for?


Your card is valid for 12 months from the day it was bought – after that it will expire and we can't extend cards or issue refunds. If you're the one giving the gift, please remember to pass the information on – you don't want it to go to waste!


Can I extend my Gift Card once it expires?


Unfortunately not – it's valid for 12 months, but if you haven't used it by that time we can't extend the card's life. Please remember to check when your card was bought so you don't lose out.


What is an e-Gift Card?


These are great for last minute gifts! You just order online and instead of waiting for a plastic card through the post, we'll email all the details directly to the person you're giving it to. We can do that straight away, or you can choose a specific date – it's completely up to you. We can even deliver the card directly to your loved one's Facebook wall if you want us to.


Can you replace lost Gift Cards?


Unfortunately we can't. There's no way of tracing them, so it's really important that you keep them safe until you're ready to make a booking. Think of your Gift Card like cash.


Can I have a refund on my Gift Card?
Refunds are available for un-used purchased from us up to 14 days from the date of activation. Refunds will be issued in the form of a cheque and can take up to 6 to 8 weeks. To request a refund please click on the link below and complete the form. Please include as much information as possible. 
** Please note this form cannot be used to request a refund for event tickets. **
Additional information can be found by clicking here and downloading the form. A refund can be requested by completing the form and sending it to the address or by clicking the contact us tab above.
Terms and Conditions

If your gift card was still in its original packaging when you received it, you should find a sheet folded up inside with the full terms and conditions printed on them. If not, or it got thrown out with the recycling, don't worry – you can check them here.
The most important thing to remember is that they're valid for 12 months from purchase – after that they'll expire, so please don't forget!
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Muse have announced their Dromes World Tour. The tour will see the band perform for the first time "in the round" from the middle of the arena. 

The band will be performing on:

Birmingham Barclaycard Arena on 2nd April 2016.
London O2 Arena on the 3rd April 2016.
Manchester Arena on the 8th April 2016.
London O2 Arena on the 11th and 12th April 2016.
Glasgow SSE Hydro on the 17th April 2016.


The tickets will be available in a presale for members on the 16th September at 9am. Please note you must have been registered as a member before the 9th September. You will receive a passcode and a link to buy the tickets from If you have any issues with the passcode not working please contact the fan club. Anyone who joined after the 9th September 2015 is not eligible for the presale.

Every Muse member who was able to book presale tickets will be able to get a standard physical or standard digital copy of DRONES.

You should have received an email from Ticketmaster with your unique redemption code and link by now. Please check your inbox and junk folder. Each code can only be used once to redeem a single copy of DRONES. If you already own a copy of Drones please feel free to pass it on to a friend. Full details of how you can gift the album will be given on the redemption page. 

Please note that this is available only to presale customers and if you book after the general sale at 9am on the 18th September you will not receive an email for a copy of DRONES. 

General Sale

Tickets then go on general sale on the 18th September at 9am.

Please note that there is a strict limit of 4 tickets per person and per card. If you book over the limit the additional tickets will be cancelled.

Disabled Access Bookings

Birmingham Barclaycard Arena on the 2nd April 2016, please call 0121782 3555.
Manchester arena on the 8th April 2016, please call 0161 950 5229.
London O2 Arena on the 3rd, 11th and 12th April 2016, please call 0208 463 3359.
Glasgow SSE Hydro on the 17th April 2016, please call 0844 395 4001

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Most venues offer Box Office Collection, which means that you can pick your tickets up in person when you arrive for the event - just choose Box Office Collection when you get to the delivery part of the booking process. If Box Office Collection doesn't appear as one of the delivery options, it could be that it's only offered on tickets booked within 3 days of that particular event - this is just to avoid long queues at the venue on the night.

When will my tickets be ready to collect?
Each venue is different - some may not be open until an hour before the event starts, while others may be open during regular business hours every day. As a general rule, unless we tell you otherwise, tickets will only be available to collect on the day of the event itself from when the doors open.

What should I take to collect my tickets?
Usually, you'll just need to take the credit card that you used to book the tickets, along with your booking reference number - you may also be asked to sign for them. Sometimes you may need to take photo ID, like a driving license or passport, but we'll always be sure to let you know before booking if that's the case.

The box office will only release tickets if the name on the ID or credit card match the details on the booking.

Can a friend collect my tickets?
If your tickets are on box office collection, generally only the cardholder can pick them up. If you're not planning on going to the event yourself, there are some venues that will allow for someone else to collect the tickets on your behalf - they'll just need to take some photo ID and a letter of authorisation from you with them. This needs to include:
  • The cardholder's name
  • Billing address
  • Cardholder's phone number
  • Last 4 digits of the card number you paid with
  • Ticketmaster reference number
  • Seating details (where applicable)
  • Name & date of the event
  • Number of tickets booked
  • Name of the person collecting
  • Type of ID they'll provide for themselves
  • Cardholder's signature
If you'd prefer, you can print off a template here and fill out the details - then whoever you've given the tickets to can just show it at the box office along with their photo ID and they'll get the tickets without a problem. Click here to check if your venue will accept a letter of authorisation.

International box office collection
If you've booked for an Irish or Northern Irish event and your billing address is outside Ireland or the UK, you may need to use international box office collection, as there may not be time to post the tickets out to you. We'll need you to provide an email address and a local phone number where we can contact you up to the day of the event.
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